Quick Facts About love Nails & Spa
Love Nails & Spa is a salon that has received a mix of positive and negative comments from customers. In order to evaluate its strengths and weaknesses, let's delve into the different aspects highlighted in the comments.
One of the major strengths of Love Nails & Spa is the excellent customer service. Many customers have mentioned that the owners and technicians treat them like friends and are accommodating to their needs. This personalized approach creates a welcoming and friendly atmosphere, making customers feel comfortable and valued. The fact that they remember customers' names even after a long break between visits shows a commitment to building relationships with their clients.
Another strength of Love Nails & Spa is their efficiency and expertise in different nail and beauty services. The majority of customers are pleased with the quality of their nail treatments, with some even mentioning that they have never had a bad nail job at the salon. The owners and technicians are highly skilled and knowledgeable, contributing to customer satisfaction. Additionally, the salon offers a bonus card and provides extra services like massages and paraffin wax treatments with nail treatments, adding value to the overall experience.
Price competitiveness is another strength of Love Nails & Spa. Several customers have mentioned that they appreciate the affordable prices offered by the salon. This factor attracts budget-conscious customers and ensures that they can enjoy quality nail and spa services without breaking the bank.
While the strengths mentioned above are significant, there are also weaknesses that should be considered. One recurring issue is the inconsistency in the quality of service. Some customers have noted that the experience can vary depending on the technician, with a few mentioning that their gel nails tended to peel off. This inconsistency can lead to dissatisfaction and uncertainty among customers, as they may not know what to expect from their visit.
Furthermore, in one comment, a former customer expressed their disappointment with the decline in quality and service over time. The customer mentioned experiences of technicians answering phone calls and speaking a different language while working on the customer's nails. This behavior was distracting and unprofessional, leading the customer to stop visiting the salon altogether. This comment highlights the importance of maintaining professionalism and focusing on providing a quality experience, especially for regular customers.
It is also worth noting that the foot massages were seen as "meh" by one customer. While this comment is subjective, it suggests that there might be room for improvement in the spa services offered by Love Nails & Spa. Investing in additional training for foot massages or considering customer feedback can help address this weakness and enhance the overall spa experience.
In terms of cleanliness and safety, one customer commended Love Nails & Spa for their efforts. They mentioned that everything is brand new and wiped down clean after each customer, and that everyone wears masks, including customers. This commitment to hygiene and safety is crucial in gaining customer trust, especially in the current climate.
In conclusion, Love Nails & Spa has several strengths, including excellent customer service, expertise in nail and beauty services, affordability, and a commitment to cleanliness and safety. However, there are also weaknesses, such as inconsistency in service quality, room for improvement in spa services, and instances of unprofessional behavior. To further strengthen the salon, Love Nails & Spa should address these weaknesses and continuously strive for consistency and excellence to enhance customer satisfaction and loyalty.
Best TL Reviews
I have gone to get my nails done here for 4-5 years now. They are absolutely amazing here. I highly recommend. The owners treat me as a friend. Everybody who works here is kind, and accommodating to all your needs. They are extremely efficient and gentle. My nails and eyebrows always look amazing. They also have great prices.
I’ve been coming here for 5-6 years and cannot recommend it enough!!! I’m always so happy with my nails and love the atmosphere. The owners are truly kind, genuine people and are so accommodating!
Some techs are better than others… their foot massages are meh… and their nail service is dependent upon the tech..: the gel for me peels off… I don’t know if it’s me or them.
I found this place when I moved to Southampton after trying several I found my home I’ve been going here for 3 years now and I love fisher but honestly they all are good they have a customer for life with me they are all such a great group if you try here you will never go anywhere else thanks love salons Gina watt is thrilled with your place they deserve more than 5 stars ⭐️
I go to Mindy. She's my favorite. She's gentle and i appreciate that because my nails are sensitive. I've never had a bad nail job here. I love this salon because they have a bonus card and they give massages and parafin wax treatments with nails. They learned my name and remember me even if its been a couple months between visits. Good eyebrow waxing too.
I went there for years and appreciated the price point. After I became a regular, honestly, the quality and service went way down. Very annoying to have tech stop several times to take cell calls while doing your nails and speaking a different language while working on you. It started happening every single nail appt. that I just stopped going. I'd rather pay 10. more for good service but that is just me.
Mindy is a very good specialist. I liked her work. The girl tried hard and thank her very much!
This is the best nail salon in the city. Everything is brand new & wiped down clean after each customer. Everyone wears masks, including customers, which is safe for all. Treat yourself to the Spa pedicure....it's wonderful!????????
Place Pictures
love Nails & Spa Info
Amenities
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible parking lot
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 09:30 AM - 07:30 PM |
| Wednesday | 09:30 AM - 07:30 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 07:30 PM |
| Saturday | 09:00 AM - 06:30 PM |
| Sunday | 10:00 AM - 05:30 PM |
How to go there
Location
Places