Quick Facts About Lovely Nails & Spa
Lovely Nails & Spa has received mostly positive comments from customers, highlighting their strengths in terms of relaxation, professionalism, creativity, and customer service. However, there is one negative comment that mentions poor customer service and a lack of willingness to fix a mistake. This provides some insight into their potential weaknesses.
One strength of Lovely Nails & Spa is the relaxing atmosphere. The first comment expresses how the salon is a calming and enjoyable place to visit. This is important for customers who seek a relaxing experience while getting their nails done. The positive experience may be attributed to the ambiance of the salon, including comfortable seating and soothing music.
Another strength mentioned in the comments is the professionalism of the nail technicians. Customers appreciate the level of skill and expertise demonstrated by the salon's employees. The second comment specifically praises the technicians for the quality of their work, as they were able to provide excellent gel acrylic nails to both the customer and her sister.
Lovely Nails & Spa also offers a unique service option of pedicures with hot rocks, which received positive feedback in one of the comments. The availability of this special treatment demonstrates their commitment to providing a variety of services to cater to different customer preferences. The customer's enthusiastic response suggests it is a popular and highly enjoyable option.
The creativity of the nail artists is another strength that stands out in the third comment. The customer appreciates how the salon's nail artist, Kim-chee, embraces her wild preferences for designs and colors. This highlights the salon's ability to cater to diverse customer tastes and create unique nail art. The customer also mentions that she keeps coming back to Lovely Nails & Spa because of the welcoming and friendly atmosphere.
The salon's suitability for all age groups is another strength mentioned in one of the comments. The customer brought her 5-year-old niece for a mani/pedi and had a great experience. This suggests that Lovely Nails & Spa is a family-friendly salon that can cater to different age groups, creating a positive experience for both children and adults.
Additionally, the comment mentioning frequent visits over a span of 7 years emphasizes the consistency and trustworthiness of the salon. The customer has sensitive skin and only trusts Lovely Nails & Spa to take care of her nails properly. This indicates that the salon has built up a loyal customer base due to their exceptional services.
Despite these positive comments, the negative feedback in regards to poor customer service stands out as a potential weakness of Lovely Nails & Spa. In this case, the customer had bubbles in her nails and sought assistance from the salon for a fix. However, the salon was unwilling to rectify the mistake without charging the customer again. This suggests a lack of accountability and a failure to prioritize customer satisfaction.
In conclusion, Lovely Nails & Spa possesses several strengths that contribute to its positive reputation. These include a relaxing atmosphere, professional and skilled nail technicians, creativity in nail designs, a range of service options, suitability for all age groups, and a loyal customer base. However, the negative comment highlights a potential weakness in terms of customer service and willingness to rectify mistakes. To maintain their positive image, it would be crucial for Lovely Nails & Spa to address this issue and ensure that their customer service remains top-notch.
Best TL Reviews
I have been going here for 2 months now. I switched from a different salon. I love it here. It's very relaxing, the nail techs are professional and nice. They have the pedicure with the hot rocks as an option. It feels amazing definitely worth it! ????. I really love the shape of my nails nice and neat.l highly recommend this establishment.
Me, my mom and little sister had a girls day today at Lovely Nails. Me nad my little sister got gel acrylics. (the white and black) They did a great gob with my acrylics and theirs. I totally recommend if you live in the Palm Coast area! It was clean and a nice environment.
Kim-chee is my favorite nail artist! I'm very wild with my preference for designs and colors, she always seems excited to let her creativity flow while doing my nails. I have been to many nails salons in the area, and I always seem to come running back to this salon, and they welcome me every time ????
This was such a nice experience! I took my 5 year old niece here yesterday for a mani/pedi and it was perfect for her! I had the gel pedicure and also perfect! ???????? will def schedule again when I am in palm coast! The staff was all so so nice which made the entire experience just even better. Also- they seriously have the best massage chairs I have ever used! So amazing! ????
I’ve been coming here for almost 7 years. Everyone is amazing and soo friendly! My nails always look incredible! I have very sensitive skin and I don’t trust anyone else to do my nails like they do here. Julie, Hip, Kimche, literally everyone is absolutely the best!!! I won’t go anywhere else!!!
Kimchi is incredible! She makes my nails look beautiful everytime.
Only giving a one star review because they were able to get me my sister and grandma for an appt the next day. But other than that my sister has terrible bubbles in her nails and she called them yesterday asking if they would fix them for her and they told her at full price they would ( even tho we got them done over the weekend) will not be back.
They are always professional friendly and do an amazing job. My daughter Sam and I, (Barbara) love the work they do. We have fun socializing with the staff as well. Highly recommend.
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Lovely Nails & Spa Info
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Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Amenities
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Wi-Fi
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Appointments recommended
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Debit cards
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Credit cards
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
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| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | Closed |
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