Luci Nails

+1 336-431-1205

11234 N Main St #302, Archdale, NC 27263 United States of America

Open Today: -

Quick Facts About Luci Nails

Luci Nails has received a mix of positive and negative comments from customers. In order to understand the strengths and weaknesses of the salon, it is important to analyze these comments and identify common themes.

Starting with the positive comments, it is evident that some customers had a great experience at Luci Nails. One customer mentioned that the ladies were friendly and the service was great, creating a relaxed and enjoyable atmosphere. The conversation with the nail technicians was noted as a positive aspect, indicating good customer service. Another customer praised the attention to detail and the affordability of the services, stating they had been a loyal customer for two years without any issues. The cleanliness of the salon and the wide variety of nail polish colors were also mentioned as positive aspects.

On the other hand, there were negative comments from dissatisfied customers. One person expressed frustration over the long wait time despite having an appointment and seeing walk-in customers being prioritized. This highlights a potential issue with time management and customer scheduling. Another customer complained about the poor quality of their nails after getting a powder dip and regular polish application. The nail technician rushed through the process and did not allow each coat to dry, resulting in cracked and peeling polish within 24 hours. This suggests a lack of attention to detail and inadequate application techniques.

Additionally, there was a comment that mentioned the previous owner of Miss Bunn nail salon and expressed disappointment with the new management at Luci Nails. The customer claimed that the new owner was unfriendly, struggled with customer bookings, and provided low-quality acrylic nails. This feedback suggests a potential weakness in the transition of ownership and a decline in customer satisfaction.

Based on these comments, we can identify several strengths and weaknesses of Luci Nails. Some of the strengths include friendly and attentive staff, a relaxing atmosphere, good conversation with nail technicians, attention to detail, affordability, and a wide range of polish colors. These aspects contribute to positive customer experiences and may serve as a competitive advantage for the salon.

However, there are also weaknesses that need to be addressed. The salon appears to have issues with time management, as evidenced by the long wait time despite having an appointment. This can lead to frustration and dissatisfaction among customers. Another weakness is the poor application of nail polish, resulting in cracked and peeling polish shortly after getting the nails done. This shows a lack of attention to detail and proper techniques by the nail technicians.

In addition, the negative comment about the new ownership suggests a potential weakness in the management transition and a decline in customer satisfaction. It is important for the salon to address these issues and ensure that customer bookings are handled efficiently and that the quality of services, particularly in regard to acrylic nails, meet customer expectations.

In conclusion, Luci Nails has both strengths and weaknesses based on the comments provided by customers. The positive aspects include friendly staff, a relaxing atmosphere, attention to detail, affordability, and a wide range of polish colors. However, the salon needs improvement in areas such as time management, nail polish application techniques, and potentially the management transition. By addressing these weaknesses, Luci Nails can enhance the overall customer experience and strive for greater customer satisfaction.

Best TL Reviews

I made an appointment for 230 to get nails done with my friend and sat there for 2 hours while they let walk ins go before us. My friend ended up getting her nails done but they kept letting the walk-ins before me. So I ended up having to leave a little after 4 without my nails being done. Just frustrated with the service especially since they have this sign posted on the door.

I LOVED my experience here. The ladies are friendly, it smells nice, not like chemicals. The service was great, very relaxing! I enjoyed the conversation just as much as I enjoyed the pedicure. Will definitely be coming here from now on.!

They were nice enough and clean but my nails look terrible! I had powder dip removed and regular nail polish applied because I'm tired of having to pay to get the hard stuff removed. The nail tech hurried through the application and didn't allow each coat to dry. I spent 20 min under the dryer. Less than 24 hours later, with normal wear, the polish was cracked and coming off.Not going back!

They always do a great job on our nails!

We loved it here! All of the nail techs were so kind and cool too. They were understanding and laidback, their work was nice, and they took care about us other than nails haha. We’re gonna make them the regular place to go from now on.

I’ve gotten my nails done for years and just recently moved into the area. So of course I would like to continue to pamper myself. Thought I tried Luci Nails and the ladies are wonderful. They pay close attention to details to make sure you leave a happy camper. Never had an issue and the prices are very decent. I’ve been with them for 2 years now. Check them out! You won’t regret it!

After reading the reviews about this store I decided to give them a try for my nails. And, I am so glad I did! The salon is clean and neat and always has a great choice of colors of polishes. Nee does mine every 2 weeks and is efficient, professional and enjoyable to associate with. I highly recommend this business. I have been extremely satisfied!

Miss Bunn nail salon isn't the same nomore PERIOD! SERVICES nor prices, new owner is not friendly at all an do not know how to book customers an acrylic is cheap. Dislike completely!!! I've been going there for bout 4 years when Bunn 1st came. Won't be going back