T J Nails

+1 419-609-1900

4201 Milan Rd Suite G, Sandusky, OH 44870 United States of America

Open Today: -

Quick Facts About T J Nails

T J Nails appears to have a mix of positive and negative reviews from customers. In order to fully evaluate the strengths and weaknesses of the establishment, we will examine the comments in detail.

Starting with the strengths, multiple customers mentioned the cleanliness and cozy atmosphere of T J Nails. This indicates that the salon takes care in maintaining a clean and inviting environment for their customers. A clean and cozy atmosphere can contribute to a more relaxing and enjoyable experience for clients. It suggests that T J Nails prioritizes hygiene and comfort, which is appreciated by customers who value these qualities.

Another strength highlighted in the comments is the friendliness and politeness of some of the nail technicians. Positive interactions with staff members can greatly enhance the overall experience for customers. It appears that certain employees, such as Cierra, provided exceptional service and made customers feel welcomed and satisfied with their work. Friendliness and kindness from staff can create a positive and enjoyable environment, increasing customer loyalty and positive word-of-mouth.

Additionally, T J Nails received positive feedback regarding the results of their services. Some customers mentioned being pleased with the outcomes of their manicures and pedicures. This suggests that the salon has skilled technicians who are capable of delivering satisfactory results. Customer satisfaction with the final appearance of their nails is an important aspect of any nail salon.

Moving on to the weaknesses, the most prevalent complaint seems to be about the quality of the nail technicians. A few customers mentioned that they had issues with their nails, such as a nail popping off or peeling within a short period of time. One comment even suggested that it is best to only get services done by the owners, indicating a lack of consistency in the quality of work depending on the technician. When customers experience issues with the durability of their nails shortly after getting them done, it can lead to frustration and dissatisfaction.

Another weakness highlighted in some of the comments is poor customer service. Some customers mentioned long wait times, the owner not honoring appointments, and the staff's response to customer complaints. These comments suggest a lack of efficiency and professionalism in the customer service provided by T J Nails. Poor customer service experiences can significantly impact a customer's perception of a business and their likelihood to return or recommend the salon.

Pricing and billing issues were also mentioned in one of the comments. One customer claimed to have been overcharged and charged for a full gel manicure instead of a polish change. Incorrect billing can erode trust between a customer and a business. It is important for T J Nails to ensure accuracy in their pricing and billing practices to maintain customer satisfaction and avoid any negative perceptions.

In conclusion, T J Nails has several strengths including a clean and cozy atmosphere, friendly staff, and positive results. However, weaknesses were also identified in the form of inconsistent quality of work, poor customer service, and occasional pricing issues. Addressing these weaknesses by focusing on technician training, improving customer service practices, and implementing accurate billing procedures will be critical for T J Nails to enhance their overall customer experience and reputation. Overall, T J Nails has room for improvement, but also possesses positive qualities that can be leveraged to attract and retain satisfied customers.

Best TL Reviews

Very clean, cozy atmosphere. One of the better experiences I have had here. Cierra (I think I spelled her name wrong) was so kind, and awesome. So happy with her and her work!

The nail tech we had wasn't great and wasn't that nice. I had a nail pop off not even a week after getting them done. I ended up going somewhere else to get them redone and make them cuter. I wouldn't recommend going there unless you're getting it done by the owners.

I absolutely love the atmosphere and my experience at Tjs I've felt so comfortable every trip! I've also always been very pleased with the results.

Horrible service terrible wait times the owner doesnt honor appointments and if you ask for something to be fixed she will call you too picky and skip you over! I will also mention you should check your reciepts bc I was overcharged! I came in for a polish change and was charged for a full gel manicure!

Its been two hours and my nails are already peeling.

Great place! We were inSandusky on vacation and found some time for my husband to go get much needed pedis...we started our venture to find some where before they even opened and even then we kept getting turned away without an appointment. Finally we found TJ Nails and they were very accommodating. They didn't make us feel like a bother for just walking in like most places would. I was very happy with my pedi and I will back any time I need a pedi in this area.

I have never left a poor review for a place before, but I felt the need to share my experience here. I had my nails done and felt as though I was being completely rushed through and the nails reflected that. The polish wasn't lined up well and almost every nail had crooked parts that the polish got skipped where you could see acrylic under. I then went back after they grew out and requested a different lady who did a nice job but the design I picked was done a little messy and I wasn't happy with it, but not wanting to hurt feelings I kept it thinking the next time would be better. Then later that night the one hands gel all smudged as if it didn't cure correctly so I called and made another appointment to have it fixed. They got me in right away and I asked to just start fresh with a plain polish as the gel smudged and the design didn't quite turn out the way I wanted it. They agreed but while filing I started to bleed in a spot and it hurt. She said sorry but still proceeded, not having me go wash my hands or anything. She got my blood on her hand and then got it on another finger of mine while continuing my nails. She also kept touching all of her tools, the polish bottles and brushed my hands with the same brush I know she uses on all the clients while my blood was on both of our hands at this point. I in my head decided I would not be back as I get that things happened and you may get cut on accident but part of being a professional is knowing how to take care of it for the health and safety of everyone. I was THEN charged for my visit even though it was a correction. I asked if it was usual even though they smudged and weren't correct the first time (she asked the manager and they said yes).

Top notch place for manicures and pedicures. The place is very CLEAN and everyone that works there is friendly. Highly recommend!

My experience at TJ Nails was wonderful the people was polite and they didn't burn me one time very pleasant experience