Quick Facts About Wonder Nails & Spa
Wonder Nails & Spa is a salon that has received a mix of positive and negative comments. In order to evaluate its strengths and weaknesses, let's break down the comments:
1. Positive comments:
- Many customers appreciated the attention to detail and the time taken by the nail technicians to ensure their satisfaction.
- The clean work and quality service provided by the staff were appreciated by several customers.
- Customers were happy with the end result of their nails and praised the specific nail technicians, Lee, Mimi, Zoey, and Ann, for their skills.
2. Negative comments:
- One customer mentioned receiving a terrible attitude from a manicurist when requesting a specific type of manicure. This indicates a lack of customer service and professionalism.
- Another customer had a bad experience with the durability of their gel manicure, which started to peel off after a few days.
- One customer expressed discontent with the overall experience, mentioning a rude manager, a manicure that didn't show up for an appointment, and poor nail quality.
- The photos shared by a customer showcased crooked and bulky nails, indicating a lack of skill or attention to detail from the nail technicians.
- A customer was unhappy with the fact that the salon did not offer the specific nail style they wanted.
- Lastly, a customer mentioned a rude manager and an unpleasant experience when a young girl's nails were being removed without proper care.
Based on these comments, the strengths of Wonder Nails & Spa are:
- Attention to detail and taking the time to ensure customer satisfaction.
- Clean work and quality service.
- Skillful nail technicians, as mentioned by specific customers.
However, the weaknesses of Wonder Nails & Spa are:
- Inconsistent customer service, with reports of rudeness from a manicurist and a manager.
- Durability issues with the gel manicure.
- Inconsistent nail quality, with some customers experiencing crooked, bulky, or unevenly done nails.
- Limited nail style options, as reported by a customer.
- Poor handling of nail removal, as witnessed by a customer.
In order for Wonder Nails & Spa to address these weaknesses and improve its overall performance, several actions can be taken:
1. Focus on providing consistent and friendly customer service to ensure a positive experience for all customers.
2. Address the durability issues with gel manicures to maintain long-lasting results.
3. Implement additional training or quality control measures to ensure high-quality nail services and avoid issues with crooked or uneven nails.
4. Consider expanding the range of nail styles and designs offered to cater to a wider range of customer preferences.
5. Provide proper training to nail technicians on gentle and effective techniques for nail removal, ensuring customer comfort and nail preservation.
By addressing these weaknesses, Wonder Nails & Spa can work towards providing a more satisfying experience for its customers and improving its reputation in the Fontana area.
Best TL Reviews
Let me tell you! This is my second time here and Lee did my nails just the way I wanted them!! I am new to Fontana and I've been to other salons and they've always hurt me in some way or the nails get dull. But this place has now won me over. I love my nails. Lee really took her time to make sure I liked everything before she put gel on them. This is my nail spot for sure. And targets across the way. Just saying! She does clean work. I've read the reviews about someone being rude but I guess they aren't here anymore. The receptionist was super nice. Make an appointment, they do honor it here.
Mimi pays attention to small details. I got a pedicure and she took her time. She would periodically check with me to make sure I liked the color/ design. She did a great job and was very nice! 10/10 would recommend. Ask for Mimi!
I used to love this place for the quality service and the friendly staff, but last weekend I received a terrible attitude from manicurist because I asked for a regular French manicure with color nude on the bottom for my mother in law.
Additionally, I payed for a gel manicure which started to peel after a couple days; sadly I was able to go until the fourth day asking for a “guarantee”, but it was useless because I had to pay 5 usd for each nail, which I paid but after couple days starting peeling again so I was very disappointed
They were not responsible for it although when they have the tools for to do it.
All is about making money and no service.
I would also give this a zero if I could. I had an appointment my second time there all was pretty good until manicure didn’t even show up for my appointment. So I rebooked. Horrible horrible nails. I was cut badly with the drill. The polish is awful nails were not smoothed out. The manager was very rude. When I went to leave she shouted out to the manicurist she left you a five dollar tip. For the whole shop to hear. I shouldn’t have left any tip actually. I will not be returning.
I had Yvonne and Tanya they’re the worst. I think the photos are self explainable. Crooked and bulky. Don’t get me started on the toes.
First time trying this place. I wanted an ombre style nail with the powder dip, but they said they didn't do that. So I went with just a solid color. I think they did a pretty good job, when they sat me down at the nail station I was waiting for a while till my girl started working on my nails. I did like that they cleaned my nails and cuticles. Which other places when you asked for just a dip they don't. I will return to try it out again. And maybe try a pedicure. The picture I attach is two weeks after I did my nails. I did like that she painted really close to my cuticles this will help my nails look fresh and clean a lot longer. I have no chips and no cracks which is a good thing.
I love Zoey and Ann they do mu nails and toes amazing every time. My husband loves my toes and I thank Ann for that. Zoey did my nails and I loved them.
unfortunately I had a bad experience here this was my 3rd visit here And my last!!! I'm not sure what the manager was going through but she was rude to my 8 yrs old then this young lady came in to remove her set and get a new one in I felt really really bad for her as she was in pain from this lady not soaking her nails off she just went to town on her set as if she was in a rush to go somewhere. and NOT TO LEAVE THIS PART OUT ... THIS YOUNG GIRL ASK HER ISNT THERE ANOTHER WAY TO TAKE THEM OFFF??? AND SHE SAID NO!!!!!( aren't nail tec suppose to preserve the nail so we ca. CONTINUE to get them done????)I was quite because I was already upset that my set that I had just needed a refill and one broken nail to repair . not only did my nail tec shorten my length of my nails she had Noooooo clue how to do Stiletto . I was so unhappy and to top it off they where not even. I GIVE UP THROWING MY MONEY OUT THE DOOR AND THEY ARE NOT CHEAP HERE ETHER. I HAD SPA PEDI, REFILL 1 NAIL REPAIR AND MY DAUGHTER GOT A MANICURE AND GEL POLISH ...
IM DISCUSSED THAT I DIDNT WALK OUT AND AND STILL GAVE A TIP
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Wonder Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
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