Quick Facts About Lucien Nail & Spa
Lucien Nail & Spa, like any business, has both strengths and weaknesses based on customer feedback. Analyzing the comments provided, we can identify several key points to highlight.
One of the strengths of Lucien Nail & Spa is the level of expertise displayed by their nail technicians, particularly Hannah. Customers who had Hannah work on their nails expressed satisfaction and appreciation for her skills. This positive feedback reflects well on the overall quality of service provided by the salon.
In addition to the technical skills of the nail technicians, the comment about feeling comfortable and educated by Hannah is another strength of the salon. Creating a welcoming and informative atmosphere for clients is crucial in maintaining customer satisfaction and loyalty. The fact that the customer had a positive conversation and felt connected to Hannah is a testament to the salon's ability to provide an enjoyable experience.
Another strength of Lucien Nail & Spa is the ease of finding the salon. This may seem like a minor detail, but for customers, convenience plays a big role in choosing a salon. Being easily accessible and visible can attract more business, especially for those who are new to the area.
On the other hand, there are also weaknesses highlighted in the comments. One major concern is the inconsistency in the quality of service, specifically regarding nail design and application. One customer mentioned that their black chrome nails looked terrible, while another complained about the messy and crooked application of white polish during a pedicure. These comments reveal that there may be a lack of attention to detail or a lack of consistency among the nail technicians, leading to varying levels of customer satisfaction.
Another significant weakness highlighted in the comments is the issue of wait times and punctuality. One customer had to wait over 20 minutes past their scheduled appointment time, while another mentioned being seen after a 10-minute delay. These experiences can lead to frustration and dissatisfaction, as customers expect their appointments to be honored and completed in a timely manner.
Furthermore, there are complaints regarding rude behavior and unprofessional conduct by a male nail technician. Throwing sandals, hurting a customer's feet, squeezing and poking them excessively, and laughing at them are all highly inappropriate and unprofessional actions. This type of behavior creates a hostile environment and leaves customers feeling humiliated and disrespected. Such incidents can significantly harm the reputation of the salon and deter potential customers from visiting.
The inconsistency in pricing is another weakness identified in the comments. One customer felt that the prices were getting high for services that they deemed unworthy. This issue highlights the importance of maintaining fair and consistent pricing, as customers expect to receive value for the money they spend. If customers feel that the prices are not justified by the quality of service received, it can lead to dissatisfaction and, ultimately, loss of business.
In conclusion, Lucien Nail & Spa has both strengths and weaknesses based on the comments provided. The strengths include the expertise and skill of certain nail technicians, the ability to create a comfortable and educational experience, and the salon's convenient location. However, weaknesses lie in the inconsistency of service quality, issues with punctuality and wait times, unprofessional behavior by certain staff members, and inconsistencies in pricing. These weaknesses need to be addressed for the salon to improve its overall customer satisfaction and maintain a positive reputation.
Best TL Reviews
I won’t be returning!!! I’ve come here many times and my nails have been ok. Today my black chrome nails look terrible I’m so unhappy!!! Had to tell the guy repeatedly my nails are crooked and he had the nerve to say they were fine before!!! And pedicure just a basic regular white polish is horrendous bumpy,sloppy,and crooked. I had to come home a re-file my toes completely ridiculous for $121 I WILL NEVER BE BACK!!
I love the way they did my nails ! I would definitely recommend this place to anyone I know. The Salon is easy to find as well .
Hannah did an amazing job on my nails, she made me feel so comfortable and I love that she educated me on Gel X nails, It’s my first time getting Gel X nails and I love how they feel and look, she did exactly how I wanted the design to be ❤️ she is amazing at what she does and I liked the conversation I had with her ☺️ Will definitely be back and requesting her! ❣️❣️
It was my first time coming here and got my gel x nails done by Hannah. She was very kind and did a great job with my nails! Will be coming back for sure.
Today was an awful experience. I had schedule an appointment earlier and I I scheduled it at 4:30 and waited over 20 minutes. A man did manicure and pedicure for me and he was so rude. He threw his sandal at my leg. He also hurt my feet. He grabbed it and squeezed it. He poked my feet very hard. He laughed at me. I felt so humiliated. I will never come here again. Waste of money and my time.
Hannah did a great job on my nails, I love how they came out so good????
I scheduled an appointment with them snd showed up on time, but still made me wait 10 minutes to be seen. Then I'm seen by someone who is also the one answering the phone and checking with everyone who enters the salon. He also had the tablet with the appointments on it next to him entire time he was working on my nails, so his attention seemed divided. Because he was multitasking and not focusing on my nails, his work seemed very rushed. The more I look at them, the more careless the work seems. The line work is really bad (see photos) and I don't feel at all this is worth the $65 I paid. :(
I love this place but prices are getting high i a pedicure and a full set with a little bit of a design and they ended up spending $118, $70 for my nails which we’re short and I didn’t think it was worth $70
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Lucien Nail & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 06:30 PM |
|---|---|
| Tuesday | 09:30 AM - 06:30 PM |
| Wednesday | 09:30 AM - 06:30 PM |
| Thursday | 09:30 AM - 06:30 PM |
| Friday | 09:30 AM - 06:30 PM |
| Saturday | 09:30 AM - 06:30 PM |
| Sunday | 09:30 AM - 06:30 PM |
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Location
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