Quick Facts About Lux Nails Spa
The comments provided offer varying opinions and experiences at Lux Nails Spa. Based on these comments, we can identify the strengths and weaknesses of the place.
Strengths:
1. Excellent pedicures: One customer mentioned that their pedicure was the best they've ever had. This suggests that Lux Nails Spa excels in providing quality pedicure services.
2. Meticulous and attentive nail technician: Another comment highlighted Clara's attention to detail and willingness to take her time to provide a good job. This indicates that Lux Nails Spa has skilled and meticulous nail technicians who prioritize customer satisfaction.
3. Clean and relaxing environment: A customer appreciated the cleanliness and calmness of the salon. Having a clean and relaxing environment is crucial for a nail spa, as it enhances the overall experience and creates a positive impression.
4. Flawless and quick service: One customer mentioned that their regular polish mani/pedi was flawless and dried quickly. This indicates that Lux Nails Spa has efficient and skilled staff who can provide high-quality services in a timely manner.
5. Longer massages during pedicures: A customer mentioned that the massage at Lux Nails Spa was longer than most places. This suggests that Lux Nails Spa goes the extra mile to provide additional relaxation and comfort during their pedicure services.
Weaknesses:
1. Miscommunication and lack of accommodation: One customer had a negative experience when they requested a no chip manicure but were offered a dip instead. The customer had specific sensory issues and explained them to the technician, but their concerns were not addressed. Lux Nails Spa should work on improving communication with customers and accommodating their specific needs.
2. Poor customer service: Multiple comments mentioned unprofessional behavior, rudeness from staff members, and one incident where the owner screamed at a customer. This indicates a lack of customer service skills and disrespectful behavior, which can greatly impact the reputation of the business.
3. Inconsistent quality of work: One customer mentioned that their nail polish chipped the next day and that only one coat was applied when they requested more. This suggests a lack of attention to detail and inconsistency in the quality of the services provided. Lux Nails Spa should work on ensuring their staff is properly trained and consistently delivers high-quality work.
4. Nails breaking after a few days: One customer complained that their nails started breaking after three days. This suggests a potential issue with the durability and longevity of the services provided. Lux Nails Spa should assess their techniques and products to ensure that their services are long-lasting and durable.
5. Rushed service: One customer mentioned feeling extremely rushed during their visit. They also expressed dissatisfaction with the one coat of nail polish applied and the refusal to add more. This indicates a lack of attention to detail and a focus on efficiency rather than providing a satisfactory experience. Lux Nails Spa should prioritize customer satisfaction and ensure that services are not rushed.
In summary, Lux Nails Spa has strengths in providing excellent pedicures, a meticulous nail technician, a clean and relaxing environment, efficient service, and longer massages during pedicures. However, there are weaknesses in miscommunication and lack of accommodation, poor customer service, inconsistent quality of work, nails breaking after a few days, and rushed service. Addressing these weaknesses can significantly improve the overall customer experience at Lux Nails Spa.
Best TL Reviews
Asked for a no chip manicure. The color I selected was almost out. The tech suggested to do a dip as stated it is the same thing. It is not! I hate fake nails and to have a thick layer of artificial acrylic adding thickness to my natural nail causes serious sensory issues that I explained the the tech. I wasn’t happy and they didn’t offer anything. Not even to remove and do the service I requested. I will not return! I’m already in my truck with a crack thumb nail and wanting nothing more to find another nail place to remove. Waste of money and time! Sucks when you have to break a nail off to eliminate your sensory issue bc they didn’t care to listen!
First time here and is was a wonderful!!! The pedicure was the best I’ve ever had and the no chip mani looks great! Thanks!
If I could I would give this place 0 starts. Horrible first experience. I felt extremely rushed. The staff is unprofessional. Extremely rude. The quality of their work is absolutely terrible. I got a no-chip and my nails chipped the next day. They only put one coat on my nails and when I asked for two more coats because you can clearly see through the nail color, the owner was rude and told me " no only one coat"...their prices do not match the quality of their work. If I’m paying for services, give me someone that knows what their doing or is not in a hurry.
The worst place you can go ! My nails started breaking after 3 days .When I went back to fix them, the owner was screaming at me and told me that next time, he would kick me out. Very disrespectful
Clara is wonderful and very meticulous at doing my nails. She takes her time to do a good job. I like the fact that she doesn't rush through my session.
Got there 30 mins before he closed, didn’t thinking he would take care of me. I was going for a pedicure. And end up getting pedicures and manicure. He took care of me and still someone else wait for him. Customer was an A.
Great experience. My regular polish mani/pedi was flawless and dry when I left.
Having a clean nail salon is right up there with being actually good at doing nails. I am super picky about my nails and I dislike when there chaso and salons tell you "5 minutes" and its like 3 hours. This place is so clean, calm, and relaxing AND they do an AMAZING job on my nails. Gina does my hands but everyone else has dne my pedicures. So great and the massage is longer than most places.
Lux Nails Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 07:30 PM |
|---|---|
| Tuesday | 09:30 AM - 07:30 PM |
| Wednesday | 09:30 AM - 07:30 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 07:30 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | 10:00 AM - 04:00 PM |
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Location
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