GOT NAILS & SPA

+1 401-383-4449

192 Newport Ave, Rumford, RI 02916 United States of America

Open Today: -

Quick Facts About GOT NAILS & SPA

GOT NAILS & SPA has both strengths and weaknesses, as highlighted by the comments above. In order to provide a comprehensive analysis, we will discuss the strengths and weaknesses of the salon.

Starting with the strengths, one of the most common positive aspects mentioned by customers is the friendly and personable staff. Many customers appreciated the pleasant atmosphere and the fact that the staff members were nice, friendly, and efficient. The comment that "All staff are very nice, friendly and do a great job" is a testament to the positive customer service provided at the salon. Additionally, there were specific nail technicians who were mentioned as being talented and providing great work, such as Niki, Mayly, Lei Lei, and Kevin. These positive mentions showcase the skill and expertise of these technicians, which adds to the overall positive experience at the salon.

Another strength mentioned by customers is the cleanliness of the salon. One customer specifically mentioned that the place is very clean and kept clean in between customers. Cleanliness is an essential factor in a nail salon, as it ensures the safety and well-being of the customers. The mention of the salon being clean adds to the overall positive experience and trustworthiness of the establishment.

Additionally, some customers mentioned that they have been coming to GOT NAILS & SPA for many years, which indicates a sense of loyalty and satisfaction with the services provided. One customer mentioned that everyone at the salon knows their name, creating a familial and comfortable environment. This long-term loyalty indicates that the salon has been able to consistently meet the expectations and needs of its customers.

Turning to the weaknesses, several comments mentioned issues related to hygiene and the use of unclean tools. One customer had a negative experience where fungus was found on their nails, caused by the use of unclean tools. The fact that the technician did not address the issue immediately and continued working is a major concern regarding the salon's hygiene practices. This weakness undermines the overall cleanliness aspect mentioned earlier and raises concerns about the salon's commitment to customer safety.

Another weakness mentioned by a customer was a negative experience with the nail technicians. One customer mentioned that a specific technician got mad when questioned about the service and spoke negatively about the customer in their native language. This behavior raises concerns about the professionalism and respect shown by the staff towards customers. Additionally, another comment mentioned that the salon looked dirty and unkempt, creating a negative first impression. This negative impression can deter potential customers and portrays a lack of attention to detail and cleanliness.

Furthermore, some customers mentioned a decline in the quality of services since new ownership, finding their recent experience unsatisfactory. This could indicate a lack of consistency and quality control within the salon, impacting the overall reputation and customer satisfaction.

In conclusion, while GOT NAILS & SPA has some strengths such as friendly staff, cleanliness, and the presence of talented technicians, there are also notable weaknesses related to issues of hygiene, staff professionalism, cleanliness, and consistency in service quality. These weaknesses must be addressed in order to improve the overall customer experience and reputation of the salon.

Best TL Reviews

I received a fill from this place 2 times and when I went back for the 3rd time I realized that my nails were green in spots. When I pointed them out the nail tech said it was fine they will grow and kept working. Basically it was a fungus growing on my nail because of using unclean tools. Will not be returning any time soon. Absolutely disgusting, I have been getting my nails done for many years and I have never had this happen to me anywhere else.

Got Nails is the most pleasant nail salon I have been to. All staff are very nice, friendly and do a great job. The place is very clean and kept clean in between customers. Table # 9 Niki, she is my go to nail tech who was referred by a friend and has not dissapointed. I have also had the pleasure to get nails done by table #1 and my daughter with #6. Both ladies very efficient, and great work.

I absolutely love this place . They are amazing all around. I referred My friends and family and they love it . I’ve been coming for four years . I have medical conditions that r sometimes challenging and they handle me with care. My nails always come out amazing. Everyone knows my name it’s like a little family . Make the switch and come get your nails done here . I see mayly , lei lei or Kevin . But all are very talented and nice.

My mom and I wanted to find a place to get our nails done and this place did a wonderful job! My nails looked exactly like the picture I showed them. The staff was the best and there was calming music in the backround to make you feel comfortable. 10/10 will visit again!!:)

First time visiting Got Nails. Very friendly personable staff. Mark was great! Very particular and thorough, I love my toes! Highly recommend trying Got Nails if you haven’t already!

I questioned Lee about the dip she was doing on my nails and it got her mad so her and her co worker started talking smack about me in their language. It was pretty obv. I thought that was so rude. I'll never go back because of that

I go here when I’m need of quick nail service. I know there are new owners and so far the experience has been good.

I went in because my nail tech was booked up. My first impression was yuck. It looked so dirty and unkempt. I decided to stay and now regret it. I got the the most horrible dip manicure ever. It was so thick it made it look like I had artificial nails. This establishment has gone downhill since the last time I visited and I will not be going g back