Luxury Nail & Tan Salon

+1 803-279-0126

1243 Knox Ave, North Augusta, SC 29841 United States of America

Open Today: -

Quick Facts About Luxury Nail & Tan Salon

Strengths:

1. Fast and efficient service: Customers appreciate the quick service at Luxury Nail & Tan Salon, even without an appointment. They mention not having to wait for long periods of time, which shows that the salon is effective in managing its customers' needs and providing timely services.

2. High-quality nail work: Customers rave about the quality of the nail services they received. They mention being impressed with the results and the skill of the technicians. This indicates that the salon has talented and experienced staff who can deliver excellent work.

3. Friendly and professional staff: Many customers mention the friendly and professional demeanor of the staff. They feel comfortable and welcomed during their visits, which contributes to a positive experience. The staff's professionalism also implies that they are knowledgeable and skilled in their field.

4. Clean and spa-like atmosphere: Customers appreciate the clean and spa-like atmosphere of Luxury Nail & Tan Salon. This suggests that the salon maintains a hygienic environment, which is crucial in a nail salon. The spa-like atmosphere also adds to the overall experience and makes customers feel pampered during their visits.

5. Accommodating walk-in customers: The salon seems to handle walk-in customers efficiently, as mentioned by several customers. This indicates that they have a system in place to cater to those without appointments and can still provide a timely service.

6. Good prices: Customers mention that the prices at Luxury Nail & Tan Salon are reasonable and not overpriced. This is a strength for the salon as it attracts customers who are looking for affordable and high-quality nail services.

Weaknesses:

1. Inconsistent customer service: While most customers have positive experiences with the staff, there are a few instances where customers experienced rude behavior. This inconsistency in customer service suggests that there may be some issues with staff training or management oversight.

2. Lack of responsibility for mistakes: One customer experienced a burn during a brow wax and requested a refund. However, the salon refused to provide a refund and blamed the customer's skin care routine. This shows a failure to take responsibility for their mistake and resolve the issue satisfactorily. This attitude can lead to customers feeling unheard and dissatisfied.

3. Poor communication: One customer had a negative experience due to poor communication from the staff. They felt that the woman at the salon was rude and unhelpful when asked about waiting times. This indicates a lack of effective communication skills and the importance of providing clear information to customers.

Overall, Luxury Nail & Tan Salon has several strengths, including fast and efficient service, high-quality nail work, a friendly and professional staff, a clean and spa-like atmosphere, accommodating walk-in customers, and reasonable prices. However, there are also weaknesses, such as inconsistent customer service, a lack of responsibility for mistakes, and poor communication. Addressing these weaknesses could further improve the salon's reputation and customer satisfaction.

Best TL Reviews

While my sister & her little family were visiting, we decided to go get our nails done while the boys went fishing. My sister, 10 year old niece, and I all went in without an appointment and didn’t have to wait more than 10 minutes. I haven’t gotten my nails done in nearly 7 years so I was a little leery on how I would feel about them but I honestly will probably be a loyal customer from now on. I absolutely love them days later. We were all extremely pleased and made our visit together a little more special!

I’ve tried a few places here in Aiken and Luxury Nails is easily the best! Friendly, fast service and a spa-like atmosphere that is clean and Covid-conscious without being rude. I walked in without an appointment for the Fourth of July weekend and every pedicure chair was full, but, a nail technician got me right back to her desk. In no time she did this beautiful ‘dip’ French manicure, despite the fact that it was extremely busy and I was a walk in. The guys do a great foot massage. In a hurry, I’ve even smudged a regular manicure while opening my car door on my way home. I turned around walked right back in. My nail technician quickly fixed it-no charge! Even though I didn’t wait for it to dry before leaving the salon.

The lady I had was very nice, friendly, clean, and professional. She did an amazing job on my nail, and it wasn't overpriced. I will keep coming here, it is the only place I go!

Kathy hooked me up on Mother's Day! She really did a great job with my feet and my finger nails! I love my nails and she really did an amazing job bringing my feet to life! She was very kind and patient and that is also priceless. Great freaking job sweetheart! I will be a regular here because of my experience today with her! Happy Mother's day to me!

I went in for a pedicure and manicure while in town for a wedding. I got in without a problem for a French manicure. Absolutely love how it came out. Normal prices. Liked my bubbly attendant a lot. Felt sorry for her because I drifted in and out of sleep after our 18 h drive down south. Lol

I've gone here on and off for years. Always good service. This time I got a brow wax and my skin got burned. I went back the next day to request a refund and they told me no and blamed my skin care. Cetaphil is all I used for years with no problems. The young man at the counter was nice but the owner/manager that sits in the front was dismissive. Told me it never happened before like I'm supposed to know what past customers have complained about! This heffa could've offered my lil refund back and I would've stayed a customer. Unprofessional! I should've known eventually it would happen. Go the professionals people!

We had a great experience first time we went. Just left and woman was very rude! We asked how long and she said come back in an hour. I asked if we could just wait and woman answered very rudely then started talking about us. Won’t use this place again

Facial waxes there are sensational. Every time I have been they really take care of the whole face. I do not like the fuzz that causes the makeup to streak on my face. They take care of it all.