M K Nails Spa

+1 815-226-0096

1645 N Alpine Rd A, Rockford, IL 61107 United States of America

Open Today: -

Quick Facts About M K Nails Spa

M K Nails Spa has received mixed reviews from customers, with both positive and negative feedback. In order to accurately assess the strengths and weaknesses of the place, let's analyze the comments provided.

Starting with the strengths, one customer mentioned that the staff at M K Nails Spa were friendly and professional. This indicates that the employees create a welcoming atmosphere for customers and prioritize good customer service. Additionally, another customer mentioned that the staff pays attention to detail, which suggests that they take their time to ensure a high-quality service.

Furthermore, several customers praised the cleanliness and safety measures taken by the salon. One customer mentioned that the salon had social distancing measures in place, personal protective equipment, and plastic guards. They also provided hand sanitizer and took customers' temperatures at the front desk. This indicates that M K Nails Spa takes the health and safety of their customers seriously, creating a hygienic environment for customers to enjoy their services.

Moving on to the weaknesses, several customers expressed dissatisfaction with the quality of the nail services they received. One customer stated that they got a polish change but were unsatisfied with the result, even after asking for it to be fixed. Another customer had a negative experience with a manicure, stating that their nails were glued over their entire nail bed and were not properly filed or treated with acrylic or gel. This suggests that the salon may have inconsistent quality in their nail services and may have technicians who lack experience or proper training.

Additionally, some customers mentioned problems with the customer service at M K Nails Spa. One customer described the staff as rude and stated that they received terrible customer service. Another customer felt that they were treated differently based on their race, as the salon prioritized other customers over them. These comments indicate that there may be issues with the professionalism and attitude of the staff, negatively impacting the overall customer experience.

Lastly, one customer mentioned that they had crooked acrylic nails after visiting M K Nails Spa. This suggests that the salon may have inconsistencies in the execution of nail services, resulting in subpar results for some customers.

In summary, the strengths of M K Nails Spa include their friendly and professional staff, attention to detail, and adherence to cleanliness and safety protocols. However, the weaknesses include inconsistent quality in nail services, problems with customer service, and potential issues with professionalism and attitude.

Best TL Reviews

wanted a polish change and this is what i got. went back into the store twice asking for them to fix it and when they did it was still just as bad. i feel like i could have done it better myself.

I got a deluxe pedicure and I can honestly say they did a great job however when it comes to doing a manicure I HIGHLY don’t recommend….it was a absolutely horrible experience. I never had my nails done that way….they were basically like press on nails…. They literally glued the nail over my ENTIRE nail bed, did a simple filing, btw (my nails were different shapes) and she didn’t put any acrylic or gel over the nails just was going to paint them basically after just glueing them on….I told her to take them off And I left still having partial nails on my fingers she spent 30 minutes trying to soak them off and I left without them being completely removed, I’m almost quiet sure she didn’t know what she was doing at all

Me and my friend went and they treated us so nicely but all we got was white nails and I got regular nail polish and she got gel and my nail came out patchy as heck and as did my friend with gel

If I could rate this place in the negative I would not hesitate. They do not know what they are doing and are totally unprofessional. We showed them a picture. They still did not understand. Attempted an acrylic full set and after 1.5 hrs in the chair the result was a lumpy unprofessional and unshaped acrylic. I literally filed them myself to show the technician what the nail shape should look like and how it should not be lumpy. A disgrace to customer service and nail service. If they do not know how to do something, they should not attempt it and ruin someone's nails and waste so much of their day. I walked out and could not even continue with the level of incompetence. I highly doub they have even ever been professionally trained.

never again. the people were nice but they did not take there time. i got acrylics for hoco and every single nail was crooked.

Terrible. Don’t go there ! Completely rude and terrible customer service. If I could give zero stars I definitely would.

Went for a pedicure with my cousin and only 2 other women in the place getting a service. Not busy at all. Half way thru a group of women who they knew came in and the whole atmosphere changed. Me being from out of town chose regular polish instead of gel, the lady had an attitude when I declined and was told they no longer had time to do my design I asked for because they were busy. I definitely wondered if it was because I was a different race. When they figured out what the group who had no appointment as well was going to do then wanted to complete my polish. I was past ready to go. My cousin who was getting a manicure with gel polish had a lady who didn't know how to use the gel finally asked her to stop. What should have been a 1 hour or so visit turned into 2 1/2! I will NEVER go back there when in town again.

Everything was fantastic! The staff are friendly, professional and pay attention to detail. From the soak, the massage, scrub, scented lotion, and warm towels everything was perfect. They had social distancing, personal protective equipment and plastic guards. They gave hand sanitizer and took my temperature at the front desk. I felt very safe, it was a wonderful experience and my nails look great for a reasonable price. I couldn't be happier. I will definitely be back.