Quick Facts About Magic Nails
Magic Nails is a nail salon that has received a mix of positive and negative reviews. In order to evaluate the strengths and weaknesses of the salon, we will examine the comments provided.
Starting with the strengths, one customer mentions that they go to Magic Nails faithfully every two weeks. This suggests that they have a loyal customer base and potentially provide consistent services. Additionally, the customer says that their milk and honey pedicure is always on point, indicating that the salon offers high-quality treatments. Furthermore, the customer specifically mentions a nail technician named Bi who does amazing designs, particularly difficult ones. This showcases the talent and creativity of the staff at Magic Nails.
Now, let's move on to the weaknesses mentioned in the comments. One individual complains about the wheelchair accessibility of the salon, stating that it is very poor. This is a significant weakness as it may exclude potential customers who have mobility issues. Another customer alleges that some of the technicians at Magic Nails are not trained properly. This raises concerns about the professionalism and expertise of the staff, which can impact the overall quality of the services provided.
Another negative review recounts a customer's experience of being overcharged and receiving poor customer service. The individual claims that the pricing was not properly communicated to them and that they were charged significantly more than they expected. Additionally, the customer states that the lady who did their nails was rude. This highlights a lack of professionalism and customer care exhibited by the salon. The fact that the nail polish on one of the grandchildren's nails started coming off just hours after the service also indicates a poor quality of work.
Another customer shares a negative experience, stating that the salon was rough and rude. They also mention being burned with a nail file and leaving the salon with nail polish stuck everywhere, even on the back of their hand. This suggests that the staff may not be properly trained in conducting manicures and ensuring a clean and safe environment.
Yet another dissatisfied customer complains about the high prices and lack of consistency at Magic Nails. They highlight that their nails kept breaking off shortly after getting them done and that the staff were rude. This raises concerns about the durability of the manicures and the customer service provided.
One comment mentions that the stations at the salon were filthy, with dust from other polish removals and a used fast food cup left next to the customer's hand. This indicates a lack of cleanliness and attention to sanitation protocols at the salon. Additionally, the individual mentions that their healthy nails were filed down, resulting in thinner nails. This suggests that the staff may not have the necessary expertise to properly perform nail services.
Lastly, one positive comment states that the customer's nails looked just like the picture they showed the technician. While this indicates that the staff can accurately replicate designs, it is worth noting that this is only a single positive comment amidst several negative ones.
In summary, the strengths of Magic Nails include having a loyal customer base, offering high-quality pedicures, and showcasing talented nail technicians. However, the weaknesses of the salon include poor wheelchair accessibility, inadequate training of some staff members, overcharging customers, rude and unprofessional behavior, lack of consistency, cleanliness issues, and improper handling of customer requests. These weaknesses significantly impact the overall customer experience and reputation of the salon.
Best TL Reviews
I go every 2 weeks faithfully! My milk and honey pedi is always on point and my nail tech B gets me right
Wheel chair accessibility very poor. Some of the techs not train properly.
Bi is awesome, always does amazing designs, especially hard ones!
I took my three granddaughters to Magic Nails in Springfield. I asked for acrylic nails for the oldest granddaughter the other two youngest ones were supposed to get gel nail polish and I was told acrylics for $35 and the gel nail polishing only for the two youngest was $5 each totaling $45. When it was time to pay they charged me $80 so I was overcharged way too much they were not professional at all!! The lady that did our nails was very rude. When it was time to pay I was shocked with the price. I told the lady that she should have came to me and told me the price since it was a minor she was dealing with and she got rude about that. One of the youngest grandchildrens nail polish was coming off not even 3 hours after it was done. I called them and was trying to explain the situations with them and they hung up on me. I tried back several times today and they will not answer the phone or they keep hanging up on me. I do not recommend this place at all
Don’t waste your time or money here!! They were rough and rude! They burned my skin with the nail file. Then they sent me out the door with nail polish stuck everywhere! Even the back of my hand!
DO NOT RECOMMEND!!! They are very overpriced! Not consistent, nails kept breaking off not even a day later (multiple occasions) very rude. Will find another shop!!!
First, stations were filthy. Dust from other polish removals was everywhere and someone's used fast food cup was next to my hand. Had to move it myself. Second, I arrived with long, healthy nails, but manicurist filed down the top surface of my nails, making them thinner. I was getting a dip, so I figured the product (which is normally thick and durable) would keep my nails strong. Wrong. Dip itself fractured on both thumbs the next day, the clear coat is peeling off on all, and now I've had to clip four nails down to the tip of my fingers. Product is sub-par, and staff need additional training. Will not return, and will not recommend.
Love them looks just like the picture I showed him!
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Magic Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 07:30 PM |
|---|---|
| Tuesday | 09:30 AM - 07:30 PM |
| Wednesday | 09:30 AM - 07:30 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:00 AM - 07:30 PM |
| Saturday | 09:00 AM - 07:30 PM |
| Sunday | 11:00 AM - 05:00 PM |
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