Malikane Hair Braiding

+1 256-337-7527

2590 Sparkman Dr NW UNIT B, Huntsville, AL 35810 United States of America

Open Today: -

Quick Facts About Malikane Hair Braiding

Malikane Hair Braiding place has received mixed feedback from customers, with both positive and negative comments. Analyzing these comments can shed light on the strengths and weaknesses of the business.

Starting with the strengths, one customer expressed their love for the braids they received and praised the skill of the braiders. This indicates that the braiders at Malikane Hair Braiding have the ability to create beautiful and well-executed braids. Another customer with curly frizzy hair also appreciated the braids they received, highlighting the versatility and expertise of the braiders in handling different hair types.

Customers also mentioned the convenience and speed of the service as a strength. One customer mentioned being able to receive braids after 5pm, accommodating their schedule. Another customer mentioned being in and out in just 4 hours, which indicates efficient and timely service.

Several customers also praised the atmosphere of the shop and the welcoming nature of the staff. They mentioned feeling comfortable and welcomed, which is important in creating a positive customer experience. Fair pricing was also mentioned as a strength, indicating that Malikane Hair Braiding offers competitive prices for their services.

However, there are also weaknesses identified in the comments. One customer mentioned waiting for their appointment only to be told that they couldn't be braided that day due to many people ahead of them. This indicates poor management of appointments and a lack of communication. The customer expressed disappointment and frustration, as they had already taken down their hair in preparation for the braiding session.

Another customer had a negative experience with the owner, stating that they were lied to and faced unprofessional behavior. They mentioned that the owner left for an hour and a half during the appointment, demanded more payment than agreed upon, and showed no concern for their time and appointment. This highlights issues with professionalism, communication, and integrity.

Another weakness highlighted in a customer's comment is the lack of attention to detail and poor customer service. The customer mentioned that the braider showed no pride in their work and was disrespectful. Furthermore, they mentioned an unpleasant atmosphere with a dirty restroom and distracting noise.

Another weakness mentioned is the poor scheduling and time management. One customer had to wait for almost 12 hours to get their hair done, and the salon did not have the necessary supplies when the customer arrived. This indicates a lack of organization and preparedness on the part of Malikane Hair Braiding.

Lastly, one customer mentioned inconsistency in the first-come-first-serve policy. They expressed frustration that their daughter was the last one to get in the chair despite arriving before others. This highlights a lack of fairness and consistency in the salon's operations.

In conclusion, the strengths of Malikane Hair Braiding include skilled braiders, convenience and speed of service, a welcoming atmosphere, fair pricing, and the owner's positive demeanor. On the other hand, weaknesses are identified in poor management of appointments, unprofessional behavior from the owner, lack of attention to detail and customer service, poor scheduling and time management, and inconsistency in following a first-come-first-serve policy. These weaknesses would need to be addressed in order to improve the overall customer experience at Malikane Hair Braiding.

Best TL Reviews

I loooove my braids. I called them on a Friday because my hair braided cancelled on me. They agreed to do my hair after 5pm. Two young ladies did my hair and it was beautiful!!! I will be going back!!!!

These ladies are awesome. No too many people have the skill to braid my curly frizzy hair. But my braids looks great❤️‍????

Made an appointment and when I arrived there were 7 individuals sitting waiting to be braided at my time of service. Needless to say I was told "No you can't be braided today" after taking down my hair on a Sunday Morning for my upcoming vacation. No apologies, no can you come later. Just No bring braided.

My first time getting braids and I loved them. Received so many compliments I plan on keeping them for summer. Lovely shop and ladies make you feel so welcome. Very fair pricing and owner is so gracious and kinsh

I was in and out in 4 hours. My braids were beautiful

I should have known better, but I foolishly believed the owner's lies when she said there would be a braider ready to start my daughter's hair when we arrived. I never knew who was going to do her hair. The owner snuck out and left for an hour and a half, came back, and asked me to pay her 25% more than what she quoted me for the style, when my daughter's hair was only half done. She then proceeded to tell me that I never had an appointment because they can only handle walk-ins. But she could not say that when I made the "non-appointment"? Or let me know it was a 2 HOUR wait on a school night? The braider who actually did my daughter's hair could care less about it and actually snapped at me when she demanded to know how to part her hair. 1) WASTE OF TIME 2) DISRESPECTFUL/ UNAPOLOGETIC about time wasted. 3) NO PRIDE IN THE WORK 4) OVERCHARGES & CASH ONLY. 5) Unpleasant Atmosphere (no toilet paper in the not so clean restroom, no childcare for the two babies who of course wanted more attention than their working moms could give them, loud talking across the room that customers could not understand) And after all of that, my daughter didn't like how her hair turned out. NEVER AGAIN!!!

Terrible service. They are more concerned with money than the quality of service they provide. If your hope is to still have edges when you take the braids out stay away!!!! I was patient even though it took them almost 12 hours to do my hair. She scheduled me at 8 and when I got there she didn't have my color. Asked me to come back at 9 which I did and still didn't have my hair. they didn't get to me until 10:25. I should have left but no where else was available, and it was my birthday.

The owner is a wonderful person. But however we were here before they were even opened but for some reason my daughter was the last one to get in the chair . They need to take people in the order they come in if there "first come first serve " basis. And on top of all things 1 of the ladies were rude about it when I asked her what was going on