Manor Fish Bar

+44 1530 260745

71 Melbourne Rd, Ibstock LE67 6NN United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Manor Fish Bar

Manor Fish Bar has both strengths and weaknesses based on the comments provided. One of the strengths mentioned is that they are known for being one of the best fish and chip shops anywhere. This suggests that their food quality is exceptional and sets them apart from other establishments in the area. Customers mention that the fish is fried properly, without soggy batter, indicating their ability to consistently cook their signature dish to perfection.

Additionally, many customers appreciate the friendly and helpful staff. This is a valuable strength as good customer service can enhance the overall dining experience and leave a positive impression on patrons. The mention of the staff being busy but still friendly and helpful suggests that they handle peak times well and maintain a positive attitude even during busy periods.

The freshness of the food is another strength that customers appreciate. Fresh ingredients are essential for a quality food product, and it appears that Manor Fish Bar succeeds in this aspect according to customer comments. Fresh food not only improves taste but also gives customers confidence in the establishment's cleanliness and food safety practices.

Another strength mentioned is that the food is tasty. This aligns with the previous comments about the restaurant's quality and reinforces the notion that the food consistently delivers on flavor. Taste is a crucial aspect of any dining experience and can significantly contribute to customer satisfaction.

However, there are also weaknesses mentioned in the comments that should be considered. One customer had difficulty ordering a specific item and experienced rude behavior from the staff. This indicates that there may be an issue with staff training and customer service etiquette. Laughing at a customer for their order request is unprofessional and can leave patrons feeling embarrassed or unwelcome. Improved communication and sensitivity training may be necessary to address this weakness.

Another weakness mentioned is the decline in service quality. Customers claim that in recent months, the service has gone down, with longer waiting times and a lack of attention to the number of people in the queue. This suggests that the establishment may be struggling with managing their workflow and customer flow efficiently. In order to address this weakness, implementing better systems and protocols for managing queues and monitoring customer wait times may be necessary.

Another customer mentioned that the service was a little slow during their first visit. While they still enjoyed the food, it is important to take this feedback into consideration and work on improving speed of service. Slow service can lead to customer dissatisfaction, especially if they are hungry or in a rush.

Lastly, one customer commented on receiving incorrect change. While the issue was resolved as the customer returned the extra money, it still indicates a weakness in their cash handling processes. Proper training and monitoring should be in place to ensure accurate transactions and minimize errors.

In conclusion, Manor Fish Bar has strengths in terms of their exceptional food quality, friendly staff, fresh ingredients, and overall taste. However, there are weaknesses in terms of staff training, service decline, slow service, and cash handling. Addressing these weaknesses will be essential for the establishment to consistently provide a positive dining experience for customers.

Best TL Reviews

I went in and ordered a tinned roe and chips. The two girls hadn't a clue what I was asking for and when they did finally realise what it was they laughed at me as tho I was the one to be in the wrong. Never felt so shamed in an establishment in all my life.

By far and away the best fish and chip shop....ANYWHERE...however service in the last few months has gone down the pan, and they never keep an eye on how many people are queueing and invariably hear...JUST A MINUTE FOR CHIPS, when you finally get served...which means another 6 minutes on top of the 15 minutes queueing you just did

Have used this chippy for many years, one of very few in the area who know how to fry fish properly - without soggy batter.

Thoroughly enjoyed my first visit . Lovely food

They were quite busy the day we went. The staff were friendly and helpful. The food was really good and tasty.

Nice fresh food, friendly service.

My 1st time here. Service a little slow, I was given £1 too much change which I returned. The food was excellent. I will go again

Brilliant good food friendly saft