Master Brows

+1 240-707-6771

17301 Valley Mall Rd, Hagerstown, MD 21740 United States of America

Open Today: -

Quick Facts About Master Brows

Master Brows Place is a salon that specializes in eyebrow threading and tinting services. Based on the comments provided, there are both strengths and weaknesses to consider.

One of the strengths mentioned by multiple customers is the speed and accuracy of the service. Many customers praise the salon for being quick and efficient in their threading techniques. This is a positive attribute as it ensures that customers can get in and out of the salon in a timely manner, which is particularly important for those with busy schedules. Additionally, the accuracy of the threading is also noted, indicating that the technicians are skilled in shaping and defining eyebrows.

Another strength highlighted by customers is the skill and professionalism of specific technicians, such as Rosie. Customers express appreciation for the quality of work done by these technicians and their ability to listen to customer concerns and make adjustments accordingly. This demonstrates a commitment to customer satisfaction and a willingness to go the extra mile to ensure that clients are pleased with their results.

Customers also mention the affordability of the services at Master Brows Place. The prices mentioned in the comments are seen as reasonable, even including tips. This factor can be appealing to potential customers who are looking for quality eyebrow services at an affordable price.

On the other hand, there are several weaknesses mentioned in the comments that indicate areas in which Master Brows Place could improve. One recurring issue is the level of customer service provided by some of the technicians. One customer mentions feeling rushed and not receiving the attention or information they desired when looking at prices. Another customer mentions experiencing aggressive behavior when having their hair moved out of the way, which is not conducive to a positive overall experience. These instances of poor customer service can leave a negative impression on customers and deter them from returning.

Quality control is another weakness mentioned in the comments. One customer expresses disappointment with the tinting service, stating that their eyebrows turned out "horrible." This indicates a lack of consistency in the quality of services provided, which can be frustrating for customers who expect a certain level of skill and expertise.

Additionally, there is a mention of inconsistent pricing in one of the comments. A customer states that they were charged more the second time they visited, despite receiving a shorter lasting dye. Inconsistent pricing can be confusing and frustrating for customers, especially when they feel they are not receiving the same level of service as previous visits.

In conclusion, Master Brows Place has several strengths such as speed and accuracy of service, affordability, and skilled technicians who prioritize customer satisfaction. However, there are also weaknesses in areas of customer service, quality control, and pricing consistency. These weaknesses should be addressed in order to improve the overall customer experience at the salon.

Best TL Reviews

10/28 at 6:30

Thread & TINT

My first time coming and my last time coming. The lady was rude even I entered I wanted to look at the prices, I felt rushed. Then she was aggressively moving my hair out of the way. I got threading and tinted eyebrows. She removed the tint aggressive because she had other clients. My eyebrows are horrible HORRIBLE! I DIDNT WANT TO PAY...they should be honest if they do not know how to tint eyebrows ???? I will be scrubbing them off today I hope it comes out !! I have never been so disappointed in the service it didn't deserve a tip.

Everytime I come to MasterBrows I have an awesome experience. I have always left there 200% satisfied. Huge THANK YOU to Rosie for helping me feel beautiful this evening on what has been a trying weekend that seemed to have no brightness on the horizon- Rosie, you gave me many reasons to wear a smile tonight. I definitely reccommed Master Brows ❤️ ???? ???? ????

First visit, fantastic!!

Second visit, not so good. The dye on my brow only lasted 2 days verses a week when I did it the first time with the other girl ( who comes back in November) and she charged me more the second time.

Overall they are nice women.

First come first serve. Great place! Very fast and accurate. I paid $22 including tip for brow and lip threading. I'll be back for sure!

Eyebrow threading is soo much better then waxing . I wish I switch earlier. I’m never disappointed and it’s always quick service. They last a lot longer and less painful then waxing . Best place to go to in the Hagerstown area .

Amazing brows, my tech heard my concerns and was very patient while making changes for me. Will come back

Absolutely love coming here to get my eyebrows Threaded! This is the only place I come to get mine done! The lady is amazing and always does an amazing job!

Rosy is such a woderful perso, my daughter like her all the time, we need to come down here in hagerstown just to do her eye brows threading, she dont like anybody else except for rosy and i do too very professional keep up the good work rosy.