Quick Facts About McQueen Nails Spa
McQueen Nails Spa has received a mix of positive and negative comments from customers. In order to provide a comprehensive analysis of the strengths and weaknesses of the place, I will be breaking down the comments and discussing the recurring themes.
Strengths:
1. Skillful and Sweet Staff: Multiple customers praised the technicians for their skills in nail services, such as acrylic full set with gel polish, dip nails, pedicures, and manicures. They found the staff to be sweet, helpful, and considerate.
2. Good First Experience: One customer mentioned that it was their first time getting their nails done and they had a wonderful experience. The staff was helpful in guiding them through the process, and the results turned out beautifully for a special occasion.
3. Polite and Gentle Service: Another customer noted that the staff, particularly an older lady, provided polite and gentle service during their pedicure. The chair massage was also mentioned as heavenly.
4. Great Recommendations: Some customers specifically mentioned certain technicians, such as Amy, for providing excellent nail services. This suggests that some staff members have established a reputation for their expertise and quality of service.
5. Frequent Return: One customer expressed loyalty to the salon, emphasizing that they have never experienced any issues and have always been satisfied with their nails. This highlights a consistent positive experience for a loyal customer base.
Weaknesses:
1. Appointment and Timing Issues: A few customers mentioned instances of appointment delays and mix-ups. One customer reported waiting for an hour despite having a scheduled appointment. Another customer claimed that their appointment was skipped in favor of a walk-in client. These incidents indicate a potential lack of organization or miscommunication in managing appointments.
2. Inconsistent Quality: Some customers were disappointed with the quality of their services. Complaints included uneven polish application, lumpy and uneven results, edges of real nails showing, and nails lifting and peeling off within a few days. These issues suggest a lack of attention to detail and inconsistent outcomes in nail services.
3. Pricing and Discounts: One customer claimed they did not receive the expected half-off discount for a pedicure. Inconsistencies in pricing and discounts can lead to customer dissatisfaction and a perceived lack of transparency.
Overall, McQueen Nails Spa has strengths in terms of skillful and sweet staff, good first experiences, polite and gentle service, and positive recommendations for certain technicians. These factors contribute to a positive customer experience and a loyal customer base. However, weaknesses exist in terms of appointment and timing issues, inconsistent quality, and potential pricing and discount discrepancies. Addressing these weaknesses will be crucial for the salon to improve customer satisfaction and maintain a positive reputation.
Best TL Reviews
I’ve only been here twice and I love it! I’m not sure who I had. The first time I had the woman with short dark/auburn hair and the second time I had one of the guys. They did great both times! I’m not sure why the reviews say they’re rude. They were all sweet when I went. The red was the first time I went. Acrylic full set with gel polish and the second time is the light pink dip nails on my hands and shellac/gel in my toes. Also I’m super picky when it comes to my nails and they really did great
Sat there for an hour had an apt at 10am and sat there till 11am and she put someone before that was a walk in and said they had an apt but my apt got skipped. Needless to say I never got my nails done. And the old lady was rude my friend also got her nails done and had the same apt time and her nails cost $50 and are messed up
I got the most expensive pedicure, I still had dead skin showing on my foot, the polish wasnt even even, it was all lumpy and weird. I also got my nails done and was VERY disappointed. Usually getting a whole set of nails takes around an hr. This place took 30 mins and the quality showed, I have peices and edges of my real nail showing because she didn't take enough time filing. The fake nail tips are also not blended well enough with the dip that went on my real nail, there's a dent in almost every one of them. I legit broke a nail before I even made it home. I love the scenery, and the drinks, don't get me wrong. Not to mention it was supposed to be half off, because I'm missing a foot, and it was NOT half off. I wouldn't have come here if I knew I was going to pay almost full price. Best thing about this place was the free beverages. But yall could do better, so do better. Yall are supposed to be a nail salon.
First time ever getting my nails done and they were very helpful when I was trying to decide what I wanted. They turned out beautifully for my prom and it was a wonderful first experience. I will be returning to get my nails done again in May for graduation!
I've only had these nails for 3 days..... already they are lifting and peeling off so my hair gets stuck in my nails.
The ladies were very polite and the older lady who dogs my pedicure was fantastic. She was very gentle and the chair massage while she massage my feet and legs was heavenly. I live my pedicure. She made my ugly feet beautiful. Great job.
Best place I have ever been to by far!! Amy Did my nails and pedicure and her daughter Michelle took the best care of me, my bf and my daughter. I couldn’t have asked for better people to do our nails and pedicure. We will definitely be back and will definitely recommend again!!
I have never had a problem with anyone at McQueens. My friend took me here for my very first experience and I have always returned. My nails always look great. You really don't have to have an appointment but it does help they are always willing to give good quality service. Btw Amy is the one that does my nails since Ruby went to Organic Nails. Just awesome all the way. Keep up the good work. I will always recommend your salon Joycie!!
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McQueen Nails Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 09:00 AM - 07:00 PM |
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