Quick Facts About Mega Kebab House
Mega Kebab House, based on the comments left by customers, has several strengths and weaknesses.
One of the strengths mentioned is the taste of the food. One customer described it as the "best kebab of my life" and even said they would "kill my boyfriend to go back here." This indicates that the kebabs at Mega Kebab House are exceptionally delicious and memorable. Another customer also mentioned that the staff was friendly and helpful, allowing them to use their fridge.
However, there are also several weaknesses highlighted by the comments. One common complaint is the poor delivery service. Multiple customers mentioned that their deliveries were late, with one person stating that their delivery was 30 minutes late. This indicates a problem with efficiency and reliability in terms of delivery. Moreover, there were no updates provided by the restaurant through Uber Eats, causing frustration and dissatisfaction among customers. This lack of communication can lead to a negative experience and a loss of trust.
In addition to delivery issues, the quality of the food was criticized. One customer mentioned that the food was "horrible quality" and another noted that their chicken was pink in the middle. This raises concerns about food safety and the overall quality control in the kitchen. Customers expect their food to be fresh, properly cooked, and free from any health hazards. The fact that these issues were not addressed by the restaurant indicates a weakness in their attention to detail and customer satisfaction.
Another weakness highlighted is customer service. One customer described the staff as "absolutely shocking rude" and mentioned that they received a smaller portion size than expected. Rude and unhelpful staff can create a negative impression and discourage customers from returning. Good customer service is essential for a positive dining experience and a loyal customer base.
Furthermore, there were complaints about the price and delivery charges. One customer expressed frustration that they had to spend £16 for a delivery and then pay an additional £9 for the delivery itself. This pricing structure was seen as illogical and unreasonable. It is important for a restaurant to provide fair and transparent pricing to ensure customer satisfaction.
Additionally, there was a highly concerning comment regarding the behavior of the delivery driver. The customer stated that the driver refused to bring the kebab to their door, stamped on it, and threw it at their girlfriend. The customer then received a threatening phone call from the driver. This is completely unacceptable behavior and indicates a severe lapse in professionalism and employee management within Mega Kebab House.
In conclusion, Mega Kebab House has notable strengths such as delicious food and friendly staff. However, there are critical weaknesses in their delivery service, food quality, customer service, and pricing structure. These weaknesses need to be addressed in order for Mega Kebab House to improve its overall customer experience and reputation. It is crucial for the restaurant to prioritize efficient and reliable deliveries, maintain consistent food quality, provide excellent customer service, and ensure a fair pricing system. Additionally, they must address the serious issue regarding the behavior of their delivery driver to create a safe and welcoming environment for their customers.
Best TL Reviews
I ordered my delivery was 30 mins late my food was horrible quality I ordered through Uber eats and there was no delivery updates food was terrible I usually get food from here all the time but it was terrible and so was customer service Uber eats told me to contact the restaurant for delivery updates as one of the kebab shops drivers where delivering every time I called no answer I do not recommend and my chicken was also pink in the middle don’t spend your money here
best kebab of my life. i would quite frankly kill my boyfriend to go back here. most amazing place on earth - better than disney
Absolutely shocking rude that's suppose to be XL large kebab I been given more for small In better kebab shops and the guy was rude not worth the money or hassle
Really friendly and helpful staff, they allowed us to use their fridge. Food tasted great, especially the pizza.
Normally love the kebabs 4 star. However Saturday night ordered two for home delivery. Received on route notification, so I left my flat and proceeded to the foyer , looking forward to my meal. No delivery. About 15 minutes later driver phones again. He is sat in the street, not even in car park at front of building. By the time we locate him return to flat food is cold , wife threw hers away.
Never had this problem before , but will definitely consider other options if home delivery is classed as the nearest lamppost to my home.
ABSOLUTELY AWFUL!
We ordered some food at 00:20 and didn't get the food until 02:15,,, (On a Sunday evening) SHOCKINGLY 2 hours later and there was no way to get hold of them but eventually when we did, we got told it will be 5 minutes which was a lie because it was another 45 minute wait.
The food was cold and extremely soggy and when I spoke to the driver about it, I said it's ridiculous to wait 2 hours for food.
He did say sorry but didn't seem that bothered about it really, because he smirked at me when I said I will complain through just eat.
I'd put a 0 star if I could.
You have to spend £16 in order to receive a delivery. You then have to pay £9 on top of that for delivery… it makes no sense. If you have a minimum amount for delivery then you should not be charged extra. What’s the plan, to send it on a helicopter? Definitely not worth a stone cold kebab.
Delivery driver refused to bring my kebab to my door, when he eventually did, he stamped on it and threw it at my girlfriend because he had to walk up a flight of stairs. I complained to the shop and 10mins later the driver called me back, threatening me and telling me he knows where i live. Absolute madness, would not recommend!
Mega Kebab House Info
Amenities
Service options
-
Delivery
-
Takeaway
-
Dine-in
Accessibility
Offerings
-
Halal food
-
Late-night food
Atmosphere
-
Casual
Payments
-
NFC mobile payments
Today
Opening Hours
| Monday | 03:30 AM - 11:00 PM |
|---|---|
| Tuesday | 03:30 AM - 11:00 PM |
| Wednesday | 03:30 AM - 11:00 PM |
| Thursday | 03:30 AM - 11:00 PM |
| Friday | 03:30 AM - 11:00 PM |
| Saturday | 03:00 PM - 12:00 AM |
| Sunday | 03:30 AM - 11:00 PM |
How to go there
Location
Places
Other Places
14. Troy's Barbers
15. Awentsbury Hotel