The Raj Ockendon Restaurant & Take Away

+44 1708 855182

Derry Ave, South Ockendon RM15 5DX United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About The Raj Ockendon Restaurant & Take Away

The Raj Ockendon Restaurant & Take Away has received a mix of positive and negative comments from customers. By analyzing these comments, we can identify the strengths and weaknesses of the establishment.

Starting with the weaknesses, one common complaint is the poor customer service. A customer mentioned waiting 90 minutes for a delivery that never arrived and facing difficulty in resolving the issue with the restaurant. The lack of response and blaming the customer for waiting 3 weeks without any resolution is highly unprofessional. This reflects poorly on the establishment's ability to handle customer complaints and provide satisfactory service.

Another major weakness highlighted by multiple customers is the quality of the food. Many customers expressed disappointment with the taste and quality of their meals. Comments described the naan bread as "cardboard-like," the lamb dish as smothered in oil and fatty, and the overall food taste as not nice. One customer even threw away their food due to its poor quality. These complaints indicate that the restaurant needs to improve the taste and quality of their dishes to meet customer expectations.

Additionally, the appearance of the restaurant was criticized. A customer described it as a "pokey little Indian restaurant" in need of modernization or a paint job. This suggests that the restaurant's ambiance and overall aesthetics may be lacking, potentially hindering the dining experience for customers.

On the positive side, a few customers appreciated the attentive and friendly staff, highlighting their positive interactions. This indicates that the restaurant has some strengths in terms of customer service. Customers also mentioned that the food was reasonably priced, with good portions. Pricing affordability combined with generous portions is a definite strength, as it appeals to customers looking for value for their money.

There were also positive comments about the food, with one customer describing it as delicious and another labeling the restaurant as an "underrated hidden gem." These positive remarks indicate that despite some negative experiences, the restaurant does have the potential to deliver tasty dishes and surprise customers.

The comment mentioning it as a "cosy Indian" with friendly staff suggests that the restaurant has a warm and welcoming atmosphere, making it enjoyable for customers to dine in. This positive review can help bring in customers who prefer to have a sit-down meal rather than ordering takeout.

In conclusion, The Raj Ockendon Restaurant & Take Away has both strengths and weaknesses. The major weaknesses include poor customer service, low food quality, and an outdated appearance. However, the restaurant also has some strengths, such as friendly staff, reasonable pricing, and positive reviews from customers who enjoyed the food. By addressing the weaknesses and building upon the strengths, the restaurant has the potential to improve its reputation and provide a better dining experience for customers.

Best TL Reviews

Ordered through just eat. Waited 90 minutes but no delivery. Made a complaint through just eat, but after 3 weeks with no response I called the Raj. I was told it's MY fault for waiting 3 weeks and I must accept this. Outrageous..! Cancelling just eat, and the Raj will never see my hard earned money again....

Very disappointed wasted £30. Naan bread was literally like cardboard, my lamb dish was smothered in oil and the meat was fatty, one of my main dishes came as a small portion & was incorrect & over all the food didn’t taste nice at all.

Pokey little Indian restaurant and takeaway. Really needs modernization or maybe just a paint. The food wasn't at all nice. I had a shashlik which was slimey and bland and a keema nan which was just as bad. I end up binning it. The staff were nice though but I have to be truthful about the food.

Delicious food for very reasonable price definitely an underrated hidden gem and very attentive staff

Cosy Indian, very friendly staff. Would recommend to eat inside.

Worse Indian I've ever had. Chicken was hard and salty. Very disappointed

Don't waste your money.

I like is place for people go have a take away your good food in south Ockendon

Excellent food good portions will defo return