Molescroft Chinese

+44 1482 862916

49 Woodhall Way, Beverley HU17 7HZ United Kingdom of Great Britain and Northern Ireland

Open Today: Closed

Quick Facts About Molescroft Chinese

Molescroft Chinese place has received mixed reviews from customers. Some customers have had positive experiences, praising the food quality and recommending it to others. However, there are also several negative comments highlighting issues with the food, customer service, and excessive waiting times for delivery.

Starting with the strengths, many customers have expressed their satisfaction with the food quality at Molescroft Chinese place. They have mentioned that the food is fantastic and that they have enjoyed it every time they have ordered. These positive comments indicate that the restaurant has the ability to deliver good-tasting food consistently. Additionally, some customers have praised the portion sizes, stating that they are generous and satisfying. This suggests that the restaurant offers value for money with its portion sizes.

Another strength of Molescroft Chinese place is the option for collection. Some customers have recommended collecting orders instead of opting for delivery. They claim that the food is guaranteed to be hot and of good quality when collected. This option for collection provides convenience for customers who prefer to pick up their orders and enables them to enjoy their meal fresh and hot.

Moving on to the weaknesses, one of the main issues highlighted by customers is the inconsistency in the food. One customer mentioned that they ordered special fried rice but were disappointed as it only contained one shrimp and a piece of pork, with no beef or chicken. They felt that the description of the dish as "special" was misleading. This inconsistency suggests that the restaurant may have quality control issues and is not delivering on customer expectations.

Another weakness of Molescroft Chinese place is the poor customer service experienced by some patrons. In one comment, a customer expressed dissatisfaction with the woman on the phone who was rushing and did not listen properly to their order. Additionally, they accused the staff of calling them a liar and charging them incorrectly. These incidents demonstrate a lack of professionalism and courtesy on the part of the restaurant's staff.

Another weakness highlighted by customers is the excessive waiting times for delivery. One customer reported waiting for 2.5 hours for their food to arrive, despite making several calls to inquire about their order. This lengthy waiting time indicates that the restaurant may not have effective systems in place to manage orders and ensure timely deliveries. This can lead to customer frustration and dissatisfaction.

Furthermore, there are comments about the restaurant also offering fish and chips, which some customers feel is confusing and detracts from the authenticity of the Chinese food. They believe that the restaurant should focus on one cuisine to maintain consistency and quality. This confusion regarding the restaurant's offerings may deter customers looking for a more authentic Chinese dining experience.

In conclusion, while Molescroft Chinese place has received positive feedback regarding its food quality and portion sizes, there are significant weaknesses that need to be addressed. The inconsistent food quality, poor customer service, excessive waiting times, and confusion regarding the restaurant's offerings all contribute to a negative customer experience. Addressing these weaknesses will be crucial for the restaurant to improve its reputation and continue to attract and retain customers.

Best TL Reviews

It's not good. I got special fried rice and it's just fried rice.I had 1 shrimp and a peice of pork, no beef or chicken to be seen. Don't call it special when it's not. Never had special fried rice like it before!!

Fantastic food everytime food always hot definitely recommend to everyone well Done.x

Absolutely dreadful, was their sat with my mates on the bench expecting salt and pepper chips and salt and pepper chicken wings but no!!

I was left with salt and pepper frog legs( just batter no meat) which I was unable to eat form the dryness that entered my mouth.

I will never be coming back to this Chinese due to my sheer discuss of my recent trip to molescroft Chinese.

Certainly got better over the past few years I would recommend collecting your order as you can guarantee good hot food.

Been twice now first time walked in of the street and the second time had it delivered and to be honest wasn't expecting a lot when you walk in and see they also do fish and chips, make you mind up one or the other !!.

But it was great, portions where good size, well cooked good ingredients and a nice choice of the old favourites plus some nice chef specials.

Try the mixed starter well worth it and will definitely be having it again.

Absolutely shocking customer service. We placed a large £50 order. The woman on the phone was in that much of a rush to put the phone dont my partner hadn’t even finished talking. So we was a foo young short and rang them to tell them. She tried calling me a lier and asked me to count all the items I had to her. Then after that told me I was charged for them even tho we added it up by the menu and we was. Definitely won’t be going back

This place has gone downhill massively recently, have been a regular customer for more than 10 years, placed an order this evening no warning of excessive waiting times 2.5 hours later, after 3 calls being lied to about how much longer wait will be still no food and 3 hungry and tired children. Poor management to continue accepting orders when cannot even get existing ones out to customers. Time to find a new Chinese ????

Best Chinese in Beverley by far. If I could recommend one piece of advice don’t order for delivery as it can take hours to arrive (even after chasing a number of times). Just call up and order for collection - far better!