Quick Facts About Mollie's
Mollie's Place is a sweet shop that has a large range of sweets and American products. It is praised for its nostalgic taste and particularly its nut brittle. The staff, especially the younger girl, are friendly and helpful. However, there are several customers who have had negative experiences with one specific older woman shop assistant who is described as rude and inconsiderate. She has been accused of shouting at customers and embarrassing them in front of others. This negative behavior has led to some customers feeling disgusted and mortified, ultimately resulting in them not making any purchases.
One of the strengths of Mollie's Place is the wide variety of sweets and American products that they offer. The shop is also praised for its friendly and pleasant staff, with the exception of the older woman shop assistant. Many customers appreciate the small talk and positive interactions they have with the staff.
On the other hand, the main weakness of Mollie's Place is the customer service provided by the older woman shop assistant. Several customers have described her as rude and inconsiderate, which has led to embarrassing situations for them. There are instances where she shouted at customers and involved other customers in their interactions, which is seen as unprofessional. This behavior has left some customers feeling upset and angered, resulting in them vowing to never come back to the shop.
Another weakness of Mollie's Place is the lack of clarity when it comes to their pet policy. One customer mentioned that they were not informed that dogs were not allowed in the shop, leading to an uncomfortable confrontation with the older woman shop assistant. The customer felt that the situation could have been handled better with clear signage or polite communication.
Additionally, some customers have commented on the higher prices of the products at Mollie's Place. They felt shocked when they reached the checkout and discovered the actual cost of their purchases. This indicates that the shop may have some pricing issues, where the initial appearance suggests lower prices but ends up being more expensive.
Furthermore, there is an accusation that the older woman shop assistant has shown rudeness towards customers with children. One customer claimed that they were asked to leave the shop because there were too many children present and were even told to leave their eight-year-old child to pay on her own. This behavior is seen as unacceptable and unprofessional, leaving customers feeling disrespected.
Despite these weaknesses, Mollie's Place still has some positive aspects. The selection of sweets and American products is appreciated, and the younger staff members are described as lovely and helpful. Many customers see it as a nice place to buy sweets, especially if you are in the area of the seafront.
In conclusion, Mollie's Place has a range of strengths and weaknesses. While they have a wide selection of sweets and other products, along with friendly and helpful staff, the negative experiences with the older woman shop assistant have had a significant impact on some customers. The rude behavior, lack of clarity in policies, higher prices, and disrespect towards customers with children have all contributed to negative reviews and a loss of patronage. It is evident that improvements need to be made in the customer service department to address these weaknesses and ensure a more pleasant experience for all customers.
Best TL Reviews
When ever I'm in the town I have to go in, large range of everything, all tastes like it did years ago, there nut brittle is the best ever, I know have to get my friend's some to take back with me home!!???? The girl's who have served me have Alway been very helpful and friendly keep it up and please don't run out of the brittle!!!????
Disgusting customer service. Rude older woman shop worker.
We didn't realise we weren't able to take the dog in - no signs outside, not made clear, we entered the shop where another staff member passed us after a few minutues and kindly acknowledged us, at this point I thought it was OK. As if we were asked to leave we would have apologised and left. We were looking around the shop and the older woman shop assistant said in the rudest way "um no dogs allowed" to the point where the whole shop could he's as she decided to shout it out to the room, no sorry for the inconvenience or anything. Honestly the way she said it and looked at us and shouted across the shop my partner and I felt really embarrassed. We apologised and instantly left. Whilst walking up the road I was so upset and annoyed by the way this woman came across to us I had to walk back just to check if it was made clear outside and I had missed the sign. Nothing was noted outside the shop. I went back in and explained to the woman that we did not see any signs and we didn't realise. To which she responded "well normally people ask!!" I explained that when we came in we couldn't see any staff instantly there to ask and eventually the one we did see acknowledged us and didn't express any concerns re the dog. I explained to her that the way she spoke to me and my parter and continuing to speak to us was really rude and upsetting. To which she then decided to involve other customers to ask their opinion on what they thought which I thought was very very unprofessional and also it was clear to see the customers felt awkward and didn't know what to say when she asked them. Personally I felt this was unnecessary and was even more embarrassing for myself and other customers.
I have never been made to feel like this before. Obviously we understand dogs are not allowed in certain shops and if it was made clear we would 100% understand and not even attempt to take the dog in. Even if the lady had approached us face to face in a nicer friendlier manner explaining then this would have been fine, not shout rudely to us, I actually felt disgusted and mortified leaving this place and the way I was made to feel.
We were going to purchase several items from the shop but obviously we did not in the end due to the woman's rude behaviour.
Don’t come here !! the older woman (which im also guessing is the owner) was INCREDIBLY rude. Its also overpriced in there and they don’t have fair prices and tried to scam me. The older woman is so inconsiderate and by others reviews clearly doesn’t like children (which is odd, you’re working in a SWEETS shop) and shames everybody and makes a massive deal in front of customers. Thought the younger lady working there today was extremely nice and didn’t make a fuss of anything, she was so lovely. But please DONT come here. Im going to make a phone call and complain about the customer service. I never had a problem until today. NOT happy.
It's a very nice friendly little sweet store, the ladies that work there are always very nice and good to have small talk with, they've got a wide mix of sweets and American stuff. Well worth it.
Great selection but was shocked at the till when hit with the price of just a few sweets. More expensive than it first appears, beware!!!
One of the shop assistants was incredibly rude whilst I was trying to purchase sweets with my children. Asked me to leave the shop as there were too many in the shop and leave my 8 year old to pay on her own. If you can't speak to members of the public correctly, don't work in a shop.
Brill place for the kids. The selection of sweets and American drinks are spectacular. Good selection and offers and the price is not too bad on some stuff and great on others. Staff are always pleasant and helpful. Does get very busy though but still a good place to buy sweets. Not far to pop in from the sea front.
Unbelievably rude to someone before me for no reason then rude to me for not having the right change. Just poor. Wow I hope you are proud of yourself.
My advice is the same as I said to you today, charm school September intake is coming soon make sure you enroll.
Sad really, great shop except for presumably the owner.
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Mollie's Info
Amenities
Service options
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In-store shopping
Accessibility
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Wheelchair-accessible entrance
Payments
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NFC mobile payments
Today
Opening Hours
| Monday | 10:00 AM - 05:00 PM |
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| Tuesday | 10:00 AM - 05:00 PM |
| Wednesday | 10:00 AM - 05:00 PM |
| Thursday | 10:00 AM - 05:00 PM |
| Friday | 10:00 AM - 05:00 PM |
| Saturday | 09:00 AM - 05:00 PM |
| Sunday | 10:00 AM - 04:00 PM |
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