Starbucks Coffee

+44 191 493 2987

11, Garden Street Unit 102a 4a, 15 The Galleria, Metrocentre, Newcastle upon Tyne NE11 9YP United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Starbucks Coffee

Strengths:

1. Consistency: One commenter mentioned that they have never had issues at any Starbucks and continue to go there when they need a nice drink. This indicates that Starbucks has consistent quality and service across its locations.

2. Strong coffee: Another commenter noted that Starbucks coffee has more kick to it compared to Costa. This implies that Starbucks offers a bold and robust coffee taste, which can attract customers who prefer a strong coffee flavor.

3. Chai Tea Latte: One person mentioned that they have been enjoying the Chai Tea Latte from Starbucks for the past 15 years whenever they feel unwell. This suggests that Starbucks offers a comforting and soothing beverage option for customers looking for relief from a bad throat or a cold.

4. Amazing drinks: One satisfied customer mentioned they had an amazing experience with a chocolate cream frappuccino. This positive feedback illustrates that Starbucks offers a range of enjoyable and delicious drinks that can cater to different taste preferences.

5. Impeccable customer service: A customer praised the impeccable customer service provided by a barista named Kore. This shows that Starbucks places importance on friendly and efficient service, which can enhance the overall customer experience.

6. Knowledgeable and kind staff: Another customer appreciated the service provided by a new employee named Lauren. The customer described her as knowledgeable and kind, which indicates that Starbucks hires and trains staff who are able to provide helpful information and create a comfortable environment for customers.

Weaknesses:

1. Slow service: One customer expressed dissatisfaction with the slow service, indicating that the staff at Starbucks have been lacking in efficiency during the customer's recent visits. This suggests that Starbucks may need to improve its speed of service to avoid frustrating customers who are waiting for their orders.

2. Dirty tables: The same commenter also mentioned that the tables were dirty and not cleared. This suggests a lack of attention to cleanliness and hygiene, which can negatively impact the overall customer experience.

3. Inconsistent service: Another customer highlighted poor customer service at the Starbucks location they visited. They mentioned experiencing long waits for drinks and observed the staff appearing distracted and forgetting orders. This indicates inconsistencies in service quality and attention to detail.

4. Greediness with charging: One customer expressed frustration with being charged for a small amount of hot tap water while making a purchase. This suggests that Starbucks may have policies that some customers perceive as greedy or unnecessary, affecting their perception of the company's ethical practices.

5. Weak tea and milk-only cappuccino: Another customer mentioned receiving weak and tepid tea and a frothy mug of weak milky coffee flavored drink instead of a proper cappuccino. This indicates potential inconsistencies in the preparation of beverages, resulting in subpar taste and quality.

6. Forgetfulness and distraction: The same commenter also noted that the staff at this particular Starbucks seemed forgetful and distracted, leading to extended wait times. This suggests that the staff may need improvement in terms of focus and attention to detail.

In conclusion, Starbucks Coffee has strengths such as consistency, strong coffee, a comforting Chai Tea Latte option, enjoyable drinks, and instances of impeccable customer service. However, weaknesses include slow service, dirty tables, inconsistent service quality, perceived greediness with charging, inconsistencies in beverage preparation, and instances of forgetfulness and distraction among staff. Addressing these weaknesses could enhance the overall customer experience at Starbucks.

Best TL Reviews

Never had issues at any of the Starbucks. I used to go there when I was at Uni to complete some notes for assignments. Still go there now when I need a nice drink. I've got to admit the taste of the coffee here has more kick to it than Costa. If you've got a bad throat or a cold, then try a Chai Tea Latte. I've had that whenever I feel unwell for the last 15 years.

Love, love, love Starbucks. Had a chocolates cream frapuccino. It was amazing ????

Won't be returning here due to the slow service the last few times I've been here, including when 3 staff were standing round with only one other customer in front of me. Tables were also dirty and not cleared. I think the Costa located in Next is much better.

Got served by Kore, and wow the customer service was impeccable! Really friendly and polite, despite a little bit of a queue as was a busy Sunday, and my coffee was made quickly.

Is it legal upon request to fill a milk bottle for my baby the cashier charge me of 0.65. Did the starbucks had this greediness to charge thier customers with a small amount of a hot tap water while purchasing any item.

Amazing service from Lauren, I think she is new there but she did gave me lot of info about Starbucks app, and very kind too. She clean my table to make me more comfortable to sit. Thank u so much Lauren.. all the best for u

There's always a huge wait for drinks. Even when there's no one there. Today a person who was behind me got her drink before me and I watched the baristas behind the counter just pottering about while my milk was steaming itself and coffee was standing there waiting for the milk to be poured in. They all always seem so distracted and forget things. Last time I was waiting 45 min for my drink and there were only 5 people before me ! This is the only Starbucks I've ever been to that has such poor customer service.

Staff talked more than served, tea week and tepid asked for milk only to be told sharply “it’s over there”with the sugar. Asked and paid for a cappuccino, got a tepid frothy mug of weak milky coffee flavoured drink, no chocolate in sight????