Muse Coffee Co.

14, The Broadway, Portswood Rd, Portswood, Southampton SO17 2WE United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Muse Coffee Co.

Muse Coffee Co. is a coffee shop in Southampton that has received a lot of positive feedback for its ambiance, friendly staff, and delicious coffee. Customers have praised the comfortable and relaxing interior, making it an ideal place to work or study. The staff are described as friendly, and the white mocha is highly recommended. Many people have found it to be their favorite study spot.

The coffee and teas at Muse Coffee Co. are highly regarded, with some customers calling it the best coffee place in Southampton. The café offers a good selection of gluten-free options, including a delicious raspberry brownie. Swing chairs are available for customers to enjoy, adding to the overall appeal of the place. One reviewer even mentions spending three hours at the café and expressing a desire to return in the future. Another positive aspect is that the café is dog-friendly, allowing customers to bring their furry friends along.

Customers have also found Muse Coffee Co. to be fairly priced, leading to a positive experience in terms of value for money. While they did experience a brief period where only cash payments were accepted, customers did not seem overly bothered by this inconvenience. The café is conveniently located near a cash point, although there is a transaction fee of £0.99 per transaction.

The overall experience at Muse Coffee Co. is described as great, with one reviewer highlighting the open jar of sanitary products in the female bathroom as a positive feature. This gesture is seen as considerate and inclusive.

The café has received numerous positive reviews praising the atmosphere and staff. The ambiance is described as chill, and the staff are regarded as polite and considerate. The hot chocolate is highly recommended, and the café is noted as a top spot for coffee lovers. The selection of brownies is also mentioned as being good.

However, there are some weaknesses that have been noted in the comments. One reviewer used to frequent the café but has stopped going as often due to a decline in quality. The coffee is described as hit or miss, suggesting inconsistency in preparation. Additionally, there have been issues with the internet not working for weeks, which is a significant disadvantage for those looking to work or study at the café. Some furniture is also reported to be falling apart, potentially impacting the comfort of customers. Lastly, there have been complaints about tiny flies around the coffee machine, cakes, and seating area, which is a cleanliness issue that needs to be addressed.

Another negative experience was described by a reviewer who ordered coffee with oat milk but received cows milk instead. The staff were not apologetic and made the customer feel like a nuisance for asking for a remake. This lack of consideration for customer preferences, especially in terms of dietary needs and allergies, is a significant weakness.

In conclusion, Muse Coffee Co. has several strengths, including a comfortable ambiance, friendly staff, and delicious coffee. The café offers gluten-free options and is dog-friendly. The pricing is fair, and the overall experience is positive. However, there are some weaknesses, such as inconsistent coffee, poor internet, furniture falling apart, cleanliness issues with flies, and a lack of consideration for customer preferences and allergies. These are areas that the café needs to address in order to uphold its reputation as a top coffee spot in Southampton.

Best TL Reviews

Muse coffee shop has such a nice vibe. The interior of the place is so comfortable and relaxing if you are looking for a place to work/study. Staff are really friendly and their white mocha is amazing! I think I just found my favorite study spot.

The Best coffee place in Southampton. Beautiful space , great coffee and teas, very good gluten free raspberry Brownie, big plus for swing chairs which we loved. We have spend there around 3h and would come back for sure. It is dog friendly. We were served by very nice polish lady. Thank You.

Very nice cafe, the staff were nice and the place fairly priced. They were only taking cash for a short period of time. So we needed to take money out of a cash point. It isn’t far, it does charge you £0.99 per transaction.

The coffee was good and my halloumi focaccia sadly didn’t quite met my standards as the halloumi was a bit hard, a bit stale. Other than that the overall experience was great.

Also the female bathroom has an open jar with sanitary products for anyone to use which I thought was great :D

5/5 good price, cute place, delicious coffee (especially the coconut latte!!)

Chill atmosphere, polite and considerate staff, and great hot chocolate! It's a top café! ????☕️

Amazing ambience. Must visit if you are a coffee lover & good selection of brownies as well.

I used to go here all the time but I’ve stopped going as often. Sometimes the coffee is excellent but it can be a bit hit and miss nowadays. The main issues with the Portswood branch are: 1) Really poor internet. It hasn’t worked for weeks now 2) Some or the furniture is falling apart. It’s no longer retro / re-purposed - some chairs just aren’t fit for purpose any more. 3) This store has a real problem with tiny flies around the coffee machine, cakes and seating area. Formerly one of the best places to get coffee but has lost its shine, sadly.

Lovely ambiance and decent coffee. However, very disappointed as we ordered coffee and said twice that we wanted it with oat milk, but we were given cows milk. The staff hardly apologised and acted as if we were a nuisance for asking them to remake it. This was upsetting for me as a vegan but would have been even worse if I had an allergy - they do not take their allergens seriously.