Quick Facts About Nail House of Hackensack
The Nail House of Hackensack has received a mix of positive and negative comments from customers. In order to evaluate its strengths and weaknesses, we will analyze the comments provided.
Starting with the strengths, one recurring positive aspect mentioned by customers is the quality of the nail services provided at this salon. Multiple customers express satisfaction with their nails, saying that they look pretty and well-done. This indicates that the nail technicians are skilled and capable of delivering satisfactory results. Additionally, the fact that customers have found specific nail technicians that they love, such as Lina, Ana, and Maria, suggests that the salon has a team of talented and reliable employees.
Another strength mentioned in the comments is the salon's new renovation. Customers appreciate the improved appearance of the salon, which indicates that the owners are committed to providing a pleasant and aesthetically pleasing environment for their customers.
Furthermore, the positive comments also highlight the customer service provided by the staff. Reviewers mention that they found the staff members, including the owner Jenny, to be friendly and sweet. This suggests that the salon values good customer service and strives to create a welcoming atmosphere for its clients.
Moving on to the weaknesses, one significant issue that emerges from the comments is inconsistent customer service. While some customers report positive experiences with the staff, there are instances where customers were dissatisfied with the service they received. For example, one customer recounts making an appointment, only to arrive and be told that there was no record of it. The lack of acknowledgement or apology by the staff in this situation is concerning and reflects poor customer service. Another customer complains about being rushed out, indicating a lack of attention and care on behalf of the staff.
Additionally, there are multiple negative comments regarding the quality of the nail services provided. Customers express disappointment with the final results, citing issues such as uneven nails, incorrect shapes, and poor nail polish application. These comments suggest that there may be inconsistencies in the skill level of the nail technicians or a lack of attention to detail.
Another weakness that emerges from the comments is the pricing. While some customers find the prices reasonable, others express dissatisfaction with the cost of the services. One customer mentions being misled about the price for an acrylic set and experiencing a poor outcome as a result. This indicates a lack of transparency and may leave customers feeling deceived.
In conclusion, the strengths of Nail House of Hackensack include the quality of their nail services, positive customer reviews for specific employees, and a recent renovation that enhances the salon's appearance. However, weaknesses include inconsistent customer service, issues with the quality of the nail services provided, and pricing concerns. To improve, the salon should focus on providing consistent and attentive customer service, ensuring that all staff members are well-trained, and addressing any pricing discrepancies. By addressing these weaknesses, the Nail House of Hackensack can enhance the overall customer experience and increase customer satisfaction.
Best TL Reviews
My nails look soo pretty!! The owners daughter did them I forgot her name???????? she didn't speak much that would have got a 5 review! I tried to converse with her but she kept it short???? she was nice tho! No complaints!
Their new renovation is BEAUTIFUL! I love Maria & the rest of the staff.
They give the absolute best pedicures. I came here once and never stopped! I go to Lina and i love her . She’s amazing ! I’ve honestly gotten pedicures by to of the women (Ana and Maria) and they are all absolutely amazing ! Jenny is the owner and she’s super sweet. Highly recommend all their spa pedicures and the massages that come with them are everything! 5 stars!!!
They are good, but don't come close to closing. My nails looked so good until they rushed me out. They told me they were dry. Still love them. They take off your gel properly. Nice experience and Monday through Wednesday you can get a mani/pedi for like 25 bucks.
I made an appointment for me and a friend and showed up at the salon only to be told neither of us had an appointment. They had made the appointments for the following week! To make things worse they didn't even acknowledge that they made a mistake!! No apology, then we were just ignored! I will NEVER return! Terrible customer service! I went to another salon and walked in without having to wait! So sad!!!
Great place! I was incorrectly told that my nails were dry and I could put my sneakers back on. I came home and all my toes were messed up so I came back the next day. They redid the nail polish on all my toes within 5 mins. Thank you!
If I could give this place 0 stars I would. I went in for a new acrylic set. She told me that it would be $35 for regular and I thought it was a reasonable price. As she started doing my nails and “filling” them in, I noticed that some were pointing left, some were round, and some were coffin shaped; mind you I asked for almond shape. Then she started filing my nail and used a machine. Omg, she slipped so many times, the nail bed is completely uneven, my nail started to burn because she went in too deep and on top of that I got cut. My nails are now bumpy, uneven, different shape and all. So I asked them to take them off because they were just disgusting. The woman that did my nails complained and I basically had to beg her to take them off completely and give me a basic shape. She did square nails that looks bulky and to the side.
I hate giving them a bad review because they seem nice but I am really not happy with my nails. I came in for acrylic fill and gel color. I showed the lady a picture and she did such a bad job she went back to try and fix it...... I was here for 2 hours and nails look like nothing close to what I wanted. They’re so lumpy and thick and not even coffin shaped. Never coming back here I’m glad I didn’t ask for a design. Posting the pic I showed and what I got......
Nail House of Hackensack Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 07:30 PM |
|---|---|
| Tuesday | 09:30 AM - 07:30 PM |
| Wednesday | 09:30 AM - 07:30 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 07:30 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | Closed |
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Location
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