Nail Pro & Spa

+1 803-642-0096

407 Fabian Dr, Aiken, SC 29803 United States of America

Open Today: -

Quick Facts About Nail Pro & Spa

Nail Pro & Spa has received both positive and negative comments from customers, which provides insight into the strengths and weaknesses of the salon.

One strength of Nail Pro & Spa is the quality of the nail technicians. Customers have commended the skill and expertise of certain technicians, such as Lynn, who is described as fantastic and takes her time to ensure a great outcome. The positive comments regarding the nail technicians highlight their ability to create perfect nails, shape them well, and provide a gentle and professional service. This indicates that Nail Pro & Spa has talented staff who can deliver high-quality nail treatments.

Another strength is the cleanliness of the facilities. Several customers mention that the salon is clean and well-maintained. This is an important aspect for customers, as cleanliness is a primary concern when it comes to personal care establishments. The cleanliness of Nail Pro & Spa helps to create a comfortable and sanitary environment for customers.

A weakness of Nail Pro & Spa is the inconsistency in service quality. One customer mentions that it is a hit or miss when it comes to this salon. This inconsistency suggests that some nail technicians may not consistently deliver the same level of quality and service. In addition, there are complaints of rushed service, where technicians did not take the time to properly clean cuticles or remove existing polish. This reflects a lack of attention to detail and a prioritization of speed over customer satisfaction. Inconsistency and rushed service can be significant weaknesses for a nail salon, as it affects the overall customer experience and the satisfaction of clients.

The wait times at Nail Pro & Spa also seem to be a weakness. While some customers mention that the wait was worth it due to the great service received, others express frustration at long wait times. One customer mentions waiting for a full hour just to get their toes painted on a supposedly unbusy day. Excessive wait times can be off-putting for customers and may lead to negative reviews and a loss of business. Nail Pro & Spa should work on managing their wait times more efficiently to improve customer satisfaction.

Convenience is highlighted as both a strength and a weakness in the comments. One customer mentions that they use this salon because of its convenient location, indicating that Nail Pro & Spa's location is an advantage for some customers. On the other hand, another customer states that they will not be visiting again, implying that the inconvenience of their experience outweighs the convenience of the location. This suggests that the salon may need to address aspects of convenience, such as wait times and availability of services, to ensure that customers have a consistently positive experience.

Overall, Nail Pro & Spa has strengths in terms of talented nail technicians, cleanliness, and convenience for some customers. However, the salon faces weaknesses in terms of service inconsistency, rushed service, and long wait times. By addressing these weaknesses and focusing on providing consistent, attentive, and efficient service, Nail Pro & Spa has the potential to improve customer satisfaction and attract more loyal customers.

Best TL Reviews

I went in for a full set of solar nails and while the wait was a long one it was well worth it. I was a walk in so I expected to wait a little while.

The staff were friendly and the customers all seemed very happy before and even more so after services where complete which is why I waited as long as I did. The facilities where clean. Once in the chair the man who did my nails was quick but focused and did a phenomenal job on my nails. I don’t like thick nails but I let him do what he does and they are perfect. Perfect shape, perfect thickness, didn’t overlap my skin and smooth. He was also gentle and didn’t over file or cause any injuries. If I had gotten color over top they would look natural. I will return and I definitely recommend.

It is always a hit or miss with this nail salon. It seems as if they fail to realize that we are paying for a service, and the work should be to our liking, not what is convenient for them. You also have to be careful with the services you ask for. I got a fill-in and a pedicure and paid $95 and I didn’t even have my finger nails painted. When the guy did my fill-in, he didn’t even remove all of the polish underneath! I know he saw it was there, but he didn’t even care to start with a clean foundation because he was rushing. I use this salon because it is convenient to my location. I will not be visiting again.

Experience was terrible the male nail tech rushed through , this set was done in only 30mins which usually would take an hour- would t mind the time if it was done how it should have been ! He didn’t clean up my cuticles . He literally put different pinks on so it looks tacky . I already have a broken nail , cracked polish and jems fell off only in 2 days! It’s Sunday and I got them done Friday noon. DONT RECOMMEND AT ALL

I walked in & was ignored so I took the initiative to greet everyone. I waited a whole hour(literally a hour) just to get my toes painted on an unbusy Thursday at 2:24pm. My first time here didn’t start so great. The service that I wanted turned out okay.

Edit- this is my gel polish coming off the same day

I’ve been coming to this nail salon for a little over six months. And I have to say it is one of the best nail salons I’ve ever been to. I like how it is set up so the waiting area is separate from the manicure and pedicure stations. The technicians are really amazing too. I always request Lynn who is my favorite; she takes her time and she is absolutely fantastic.Lynn is my daughter’s favorite nail technician. Front desk staff makes everything run super smoothly. Online booking is easy! 100% recommend.

I’ve been looking for a new nail place that I can come to regularly and I’ve found it. I’ve tried several over the past few months and they all have that rushed, get you in and out as quickly as possible factory feeling. I enjoy having pretty nails but I also want to enjoy the experience of getting them. The moment I opened the door I could tell this place was different. Completely different vibe then the other places and I loved it. Had a spa pedicure and dip nails, love them both. If you’re looking for a relaxing place with great techs and lots of colors this is the perfect place.

Was in need of a pampering session and found this place near where I worked. I loved chatting with Lena and she definitely put in 200% effort into my nail design. I wasn't too sure which colors to use and Lynn and jason were so helpful and patient with me. Will definitely be coming back.

Got my nails done yesterday (via classpass). Super cute design and my technician Lynn was very nice. I told her what kind of design I wanted and she added some of her own touches (the pink glitter) and I thought it was pretty.

The important thing is that they charge very reasonable for gel removal which I thought was their respect to clients.