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Nail Style & Spa

+1 716-434-9800
5750 S Transit Rd, Lockport, NY 14094 United States of America
Open Today: 10:00 AM - 07:00 PM

Quick Facts About Nail Style & Spa

Nail Style & Spa has received a range of comments, both positive and negative, which indicate its strengths and weaknesses. Let's analyze them below.
One of the strengths mentioned by several commenters is the quality of the service provided by the nail technicians. Customers have expressed satisfaction with how their nails were taken care of and how the employees took their time to ensure they were happy with the results. This attention to detail and customer satisfaction is a positive aspect of Nail Style & Spa.
The atmosphere and overall experience at the salon have also been praised. The welcoming and friendly staff, mentioned in one of the comments, create a positive environment for customers. This contributes to a pleasant and enjoyable visit, as described by various individuals.
Another strength highlighted by a customer is the ability of the technicians to handle short nails. This indicates that Nail Style & Spa has skilled nail artists who are capable of meeting specific customer preferences. Providing a variety of options and accommodating different requests can be seen as a strength of the salon.
On the other hand, there are some weaknesses that have been mentioned in the comments. One customer had a negative experience due to the behavior of a particular employee. The customer felt that the employee provided terrible service and did not seem interested in doing their job. This negative interaction impacted the customer's overall experience and left them disappointed.
Another recurring issue expressed by dissatisfied customers is a decline in the quality of service compared to their previous visits. These customers noticed that the salon had a high turnover of employees, which may have resulted in inconsistencies in service quality. In particular, one customer mentioned issues such as nails not being straight, incorrect filing, and cuticles not being properly trimmed. This kind of feedback reflects a decline in the overall quality of service provided by Nail Style & Spa.
Additionally, there were complaints about poor time management and disrespect for appointments. One customer, who had made an appointment in advance, had to wait for an extended period before being attended to. The customer also felt ignored and disrespected during their time at the salon. Disregarding customer's time and not properly managing appointments can be seen as a weakness, as it affects the overall customer experience and satisfaction.
Lastly, there was mention of a pricing issue. While some customers found the prices reasonable, one customer commented on being charged $90 for a manicure and pedicure, questioning the value of the service provided. This suggests that the pricing structure at Nail Style & Spa may be inconsistent or not perceived as fair by all customers.
In conclusion, Nail Style & Spa has strengths in providing quality service, creating a pleasant atmosphere, and being able to handle specific customer preferences. However, there are weaknesses in terms of inconsistencies in service quality, disrespectful behavior towards customers' time, and occasional issues with pricing. Addressing and improving these weaknesses would contribute to a more positive overall experience at Nail Style & Spa.


Best TL Reviews

Wonderful first time visit. The lady I had took excellent care of my nails and took her time to make them look exactly how I wanted. The place and atmosphere was nice. I was made aware of the price of my nails before she started as well.
I had a wonderful experience here. It was pricier than I thought, but Tina was very attentive and made sure I was 100% happy with them before I left.
Best nail salon! Kim and Katie were amazing, my mom and I got pedicures and they really took the time to make sure we had a very enjoyable experience. If I could give 10 stars I would!
I used to go here all the time and loved it, I recently went back and lots of new employees the one I got couldn't have acted like he didn't want to work if he tried. He huffed and puffed and kept flicking my fingers it was terrible service, very disappointed.
I usually get long acrylics but due to my job now, I’m only able to wear short nails. I was struggling to find someone that does short nails to my liking. Tina did my nails and she did amazing and it didn’t take her long at all. Will be going back for my fill in a few weeks!
I’m not sure what happened to this place, but I will no longer be returning or recommending anyone here. I was here last in July and they did a great job. Today.. not so much. At a quick glance the nails don’t look terrible, but many of the nails weren’t straight and they were not filed correctly. They didn’t trim around the cuticles and every single one of my cuticles are cut. They left acrylic on my skin. I ended up going to a different salon to have them corrected because when I returned and explain I wasn’t happy with the results, they told me I’d have to pay an additional $65 to have them redone. Thankfully the other salon was able to fix them and were shocked they’d even let me walk out like I did!
I made an appointment a couple weeks ahead of time to get a gel French tip mani-pedi as part of my sister's wedding party. I was very happy with the work done by my nail artist. All staff were friendly and knowledgeable and prices are reasonable. I had a better experience getting my nails done here than my sister had at Kalu on the boulevard where she was charged more for the same services.
Made an appointment for the salon for 6pm mind you I knew they would be busy but that is besides the point. Rushed over to make my appointment around 5:57. Waited waited...knew something was wrong told the one girl did she call my name she said noo waited had 3 people skip over me till I said something. Went up and the other female worker said I should have spoken up (I already had before). She took me and another lady to the pedicure stations made me sit and wait for 20 mins in luke warm water until my nail tech was free. He was nice but the rush and the amount of disrespect towards my time was deplorable. Im just hoping I wasn't ignored for other reasons. Won't be coming back. You tell me if the pictures below are worth $90 and a tip.

Place Pictures

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Nail Style & Spa Info

Amenities

Accessibility
  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot

Today

Opening Hours

Monday 10:00 AM - 07:00 PM
Tuesday 10:00 AM - 07:00 PM
Wednesday 10:00 AM - 07:00 PM
Thursday 10:00 AM - 07:00 PM
Friday 10:00 AM - 07:00 PM
Saturday 10:00 AM - 06:00 PM
Sunday 11:00 AM - 04:00 PM

How to go there

Location