Quick Facts About Nail Trust
Nail Trust Place is a nail salon that seemingly has a lot of strengths based on the comments provided. Customers rave about the excellent service, friendly staff, long-lasting results, and commitment to COVID-19 safety measures. However, there is also one negative comment that highlights a weakness, indicating a lack of efficiency and a disappointing experience for one customer.
One strength of Nail Trust Place that is repeatedly mentioned is the excellent service provided by the staff. Customers appreciate the attention to detail and the quality of their work. For example, one customer mentions that their nails stayed on for weeks or even months, unlike other salons where the nails often chip soon after getting them done. This exemplary work is likely a result of the experience and skill of the technicians at Nail Trust Place.
Another strength highlighted in the comments is the friendly and personable nature of the staff. Customers mention feeling welcomed and comfortable during their visits. Many of them appreciate the fact that the staff takes the time to chat and get to know them, creating a more personal experience. This friendliness is often seen as an important aspect of customer service and contributes to the positive atmosphere of the salon.
The longevity of the business is also mentioned as a strength. It is stated that Nail Trust Place has been serving the Des Moines area for many years, indicating that they have a loyal customer base. This longevity suggests that the salon has established a good reputation and has managed to maintain it over time.
Customers also appreciate the cleanliness of the salon. Several comments mention the salon's cleanliness and the COVID-19 safety measures that are in place. This attention to hygiene and safety is crucial, especially during the ongoing pandemic, and it helps customers feel more comfortable and reassured during their visits.
In terms of weaknesses, there is one comment that highlights a negative experience. In this comment, the customer expressed frustration and disappointment with the lack of efficiency at the salon. Despite being a walk-in customer, they were made to wait for a long time, while other customers who arrived later were attended to immediately. Additionally, the customer had a negative experience with the technician who did their nails, as the tips were put on crooked and the technician refused to fix them properly. This negative experience not only wasted the customer's time but also left them unsatisfied with the end result of their nails.
In conclusion, Nail Trust Place appears to have several strengths based on the comments provided. Customers appreciate the excellent service, friendly staff, long-lasting results, and commitment to cleanliness and safety. However, there is a weakness highlighted by one customer's negative experience, indicating a lack of efficiency and disappointing service. While this negative comment is just one out of many positive ones, it is still important to consider and address such feedback to ensure continuous improvement and customer satisfaction.
Best TL Reviews
Love this salon! Jamie was excellent. My nails look great, design created in honor of my bf's birthday!
Had my first visit yesterday and it was an amazing experience! When I walked in, they looked pretty busy but they sat me in a chair right away and started on me within 5 minutes. I think it was Steven who did my pedicure. He was very kind and seemed genuinely interested in getting to know me. Even though they were busy, I never once felt like they were rushing to get me finished. I loved how the place was full of what appeared to be their regulars. I don’t pamper myself often, but I will definitely be returning to Nail Trust!
Back again for another great pedicure. Great local business serving Des Moines for many years. Friendly and clean.
Steven and his team always do the best job on my nails. Their work is the only one that will stay on my fingers for weeks if not months! Other places always chip so soon. It's great to chat with them about what's new and they remember every customer and things about them. My family and close friends drive over an hour to get our nails done here because it's simply the best. Any other salon we try just can't compare.
The peeps working were great! If you're looking for a nail salon I would highly suggest them. Great safety measures being taken for COVID also.
Got a pedicure here and they took their time and did a great job! They took all the covid precautions (mask, temperature check, questionnaire, cleaning, and screens between guests and employees) to make sure guests felt comfortable!! Great value and will definitely come back. Highly recommend.
Always clean, wonderful couple own it. They are very nice, other employees are fun. And you get a Really good Pedi. Mani was perfect also, no smudges with a little quick dry. Just the best, and I've tried a lot of nail shops over through yrs. Always good
Staff was pretty friendly but I will never go back. I went to get a full set and my friend for a pedicure and full set. First, we were walk in but they said they could take us right away. My friend was immediately sat for her pedicure and they told me to sit at a station where there was noone. I left to go grocery shopping in the same parking lot and when I returned she was just getting her full set on and there still was noone available to help me. Then we realize there is only 2 people working and they just kept taking walk ins on top of regular appointments. When it was finally time for me, the guy put 2 tips on crooked and refused to remove them to straighten them. He assured me he would fix them afterward. I left with the worst set I've ever gotten in the 20+ years of getting my nails done and wasted 3 hours of my life I'll never get back. I went home and filed them to get the extra acrylic off my fingers and straighten them as best as I could. Worst experience ever at a salon!!
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Nail Trust Info
Amenities
Accessibility
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 08:00 PM |
|---|---|
| Tuesday | 09:30 AM - 08:00 PM |
| Wednesday | 09:30 AM - 08:00 PM |
| Thursday | 09:30 AM - 08:00 PM |
| Friday | 09:30 AM - 08:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
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