Quick Facts About Toms Nails
Strengths:
1. Exceptional technician (Ms Lisa) who provides excellent service.
2. Friendly and professional staff, including Mr Tom.
3. Reasonable wait times for walk-ins.
4. Positive atmosphere and cleanliness maintained in the salon.
5. The owner, Cindy, is responsible and educated.
6. The overall quality of the pedicures is satisfactory.
Weaknesses:
1. Rude and rough treatment from technician Tom.
2. Poor quality of nail work, including hideous nails and bubbles in polish.
3. Inconsistent pricing and overcharging customers.
4. Gel paint and acrylic nails coming off or being uneven shortly after getting them done.
5. Incorrect service provided, such as giving powder acrylic instead of powder dip nails.
6. Painful experience, including filing nails too thin and causing bleeding.
In analyzing the strengths and weaknesses of Tom's Nails place, it is clear that while they have some positive aspects, there are significant areas that need improvement.
Starting with the strengths, the presence of an exceptional technician like Ms Lisa is a definite asset to the salon. Her skills and professionalism contribute to positive experiences for customers. Additionally, the staff, including Mr Tom, are described as nice and professional, creating a friendly and welcoming environment for customers. This is important in maintaining customer satisfaction and loyalty. The salon's ability to handle walk-ins without excessively long wait times is another positive aspect, as it indicates efficiency and convenience for customers.
Furthermore, the cleanliness and positive atmosphere maintained in the salon reflect well on the establishment. A clean and well-maintained salon contributes to customers' comfort and satisfaction during their visits. Lastly, the responsible and educated owner, Cindy, adds credibility to the business and suggests that there is strong management in place.
However, there are several weaknesses that need to be addressed. One recurring issue is the rude and rough treatment described by some customers, particularly by technician Tom. This behavior can significantly impact the customer experience and deter them from returning to the salon. Negative customer interactions can create a poor reputation for the salon and result in lost business.
The quality of the nail work is another weakness that needs improvement. Multiple comments mention hideous nails, bubbles in polish, and uneven acrylic application. These issues indicate a lack of attention to detail and technique. Nail work needs to be consistent and meet the expectations of customers, especially considering the price customers are paying for the service.
Inconsistent pricing and overcharging customers is a significant concern mentioned in one of the comments. This can lead to mistrust and dissatisfaction among customers. Transparency and clarity in pricing are essential for a salon's credibility and customer satisfaction.
The durability and longevity of the nail services provided are also problematic. Multiple comments express disappointment in the longevity of gel paint and acrylic nails, with issues like the paint coming off and uneven application. These issues indicate a lack of quality control and attention to proper application and curing techniques. Customers expect their nails to last and remain in good condition for a reasonable amount of time after their visit.
Additionally, there are instances where incorrect services were provided, such as giving powder acrylic instead of powder dip nails. This demonstrates a lack of effective communication and attention to customer preferences and requests. Providing the correct services is crucial for customer satisfaction and loyalty.
Lastly, there are reports of painful experiences, including excessively filing nails, causing bleeding, and rough treatment. These experiences can be traumatizing for customers and may deter them from returning to the salon. Pain should never be associated with a nail service, and the technicians should prioritize the comfort and well-being of their customers.
In conclusion, while Tom's Nails place has some strengths, such as an exceptional technician, friendly staff, and a clean atmosphere, there are significant weaknesses that need to be addressed. Rude and rough treatment, poor nail work quality, inconsistent pricing, durability issues, incorrect service provision, and painful experiences all contribute to a negative customer experience. To improve, the salon should focus on enhancing customer service, improving nail work quality, clarifying and enforcing consistent pricing, ensuring proper application techniques, and prioritizing customer comfort. Addressing these weaknesses will help Tom's Nails place establish a strong reputation and attract loyal customers.
Best TL Reviews
2nd time as a walkin..wait wasn't bad 30-40mins max. Had Ms Lisa which is an exceptional tech. Every tech including Mr Tom are all very nice and professional. I enjoy the services. I will return monthly.
I walked in they was rude from the get go. Tech who now I know is Tom…was rough and rude the nails ? Hideous. It was like he didn’t even want to do his job and I was bothering him. Kept pushing my fingers super hard to where he wanted them even when I would say ouch he just kept going. Even when I tipped them $20 regardless of the terrible treatment they didn’t even bother say thank you….Save your money this place if terrible.
I went earlier today to pamper and prep myself for a vacation tomorrow. The service and atmosphere was clean professional. Joe was the one who serviced me he seemed polite. But i was unsatisfied with the quality of work on my manicure. The pedicure was fine but my nails on my fingers have bubbles? In the polish and the black on the tip is a bit think doesnt look as sleek as Ive previously had done in other expierences. But the bubble texture doesnt look professionally done. Though the woman who did my eyebrows did a wonderful job i was very pleased by the shaping.
We came as a group of 4 people and I was told the charge for gel would be $10 and when rang up was charged $25. I even tipped on top of what I ended up paying!! Very dissatisfied and don’t recommend this nail shop at all !!
I love this salon , Cindy the owner is very responsible and educated. All employees are respectful and that place is always clean. Not to mention it doesnt matter what tech you get your nails are gonna be bomb.
Not even TWO WHOLE DAYS after getting my nails and feet done here my “gel paint” is literally coming off...my friend pointed out a air bubble on my thumbnail where the paint either wasn’t cured or dry and all of the acrylic on my nails were throughly uneven and rough, Tom is very nice but for what they’re charging I do not appreciate how he rushed through these and messed up this badly. I WILL NOT BE BACK. The pedi was the only thing done correctly
The service and final results are trash. I confirmed they did powder dip nails before I sat down but she gave me the powder acrylic. The tech was incredibly rough and filed my nails til the were paper thin and my pink bled. Never would I ever recommend anyone going there. Overpriced, painful and incorrect service- I hated it.
Tom always does a great job on my nails. I have been going here for many years.
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Toms Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | Closed |
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Location
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