Quick Facts About Nails by Vivian
Nails by Vivian Place has received a mix of positive and negative comments from customers. While some customers have had favorable experiences, praising the expertise and service provided by certain technicians, others have expressed dissatisfaction with the salon, citing issues with professionalism, hygiene, and customer service. In order to provide a comprehensive analysis, both the strengths and weaknesses of Nails by Vivian Place will be discussed.
One of the strengths highlighted in the comments is the speed of service. Customers mentioned being seated quickly, indicating efficient operations and minimal wait times. Additionally, the location and ambiance of the salon were praised, with customers describing it as relaxing and appealing for a spa day or special occasion. The beautiful decor and chandeliers were also mentioned positively, contributing to an overall positive atmosphere.
The expertise of the technicians was a recurring strength mentioned by several customers. Vivian, Tien, and Mary were singled out for their skill in providing manicures and pedicures. Customers appreciated the attention to detail and the ability to tailor the services to their preferences. The gel manicure provided by Tien was specifically praised for its shape and compatibility with the customer's natural nails. Mary's pedicures were described as excellent, particularly for addressing feet in rough shape and providing a great massage. The cucumber heat wrap and scrub option was also highlighted as a positive addition to the pedicure experience.
Furthermore, customer loyalty and the ability to accommodate walk-ins were strengths mentioned in the comments. Vivian, the owner, was commended for her kindness and willingness to fit customers in without appointments. This flexibility suggests a commitment to customer satisfaction and convenience. The talent and friendliness of a specific technician named Tommy were appreciated by one customer, who expressed a desire to remain loyal to him in the future.
However, alongside these strengths, there were also several weaknesses identified by customers. One major complaint centered around the professionalism and customer service of the salon. One customer expressed disappointment at the lack of availability for acrylic removal and subsequent wait times for an appointment. Another customer mentioned feeling frustrated by the lack of availability and long wait times to fix a broken nail. Both instances indicate potential issues with scheduling and communication.
Hygiene concerns were also raised by customers. While some customers were satisfied with the outcome of their services, there were mentions of hygiene-related deductions when rating the salon. Although the final product looked amazing, one customer deducted a star due to hygiene concerns. It is important for any salon to prioritize hygiene to ensure customer satisfaction and safety.
The most significant weakness highlighted by a dissatisfied customer was a lack of professionalism and skill in the technical execution of services. This customer mentioned being hurt during the removal process and feeling dismissed when expressing discomfort. The use of a filing drill on their skin and cuticles was described as painful, suggesting a lack of proper technique and care from the technician. Additionally, this customer noted a dismissive and unhelpful attitude from the technician when discussing desired nail outcomes. This indicates poor customer service and a failure to meet expectations.
Another negative experience was expressed by a customer who had a specific request regarding the pedicure service. Despite asking not to have their toenails cut, the technician used cuticle nippers instead of toenail clippers, resulting in an unsatisfactory outcome and discomfort. The lack of compensation or apology for the mistake further disappointed the customer.
In conclusion, Nails by Vivian Place has both strengths and weaknesses based on the comments provided. Positive aspects include fast service, a relaxing ambiance, and skilled technicians. However, there are areas that need improvement, such as professionalism, hygiene, and customer service. These weaknesses, highlighted in specific negative experiences, may need to be addressed by the salon to ensure consistent customer satisfaction.
Best TL Reviews
I came here for acrylic removal, gel mani and regular pedi. I loved my experience. I was seated quickly as the salon wasn't busy. Tien did a great job with my gel mani. She chose a shape that suited the length of my natural nails. Mary did an excellent job with my pedicure, especially since my feet were in rough shape. They both provided an excellent massage. I am very happy with the results and will be back.
Ann did great! I showed her a picture of how I wanted my nails and they came out PERFECT! Location is great and the ambiance is very relaxing. Definitely a place to have a girls spa day sit back relax and feel sexy. I will be coming here as long as they are in business.
I was a regular client at this place. On the second day I did my set , one of my nails got broken . I tried to go to the place as a walk in and try to fix it (not for free of course) , I’ve been waiting 40 minutes and then they told me that no one does acrylic today . That’s fine, we scheduled an appointment for next day, I came to the store waited again , before they told me there is no one available to help me and I have to wait for an hour. Incredibly not professional service
At Nails By Vivian, it's always a wonderful experience. Vivian is so kind and thoughtful. She will always fit you in whether you have an appointment or not. I've been with her for many years. Ms. Mary is my favorite pedicurist and manicurist. I did something new with my pedicure. I got the Cucumber heat wrap and scrub. Plus the massage was out of this world. Not only is the place beautiful with the chandeliers, it matches everyone's attitude.
MY WIFE ELEANOR WENT TO VIVIAN'S NAIL SALON ON SUNDAY - SHE WANTED TO TRY A NEW SALON CLOSER TO OUR HOME - A VERY TALENTED AND FRIENDLY YOUNG MAN : TOMMY WORKED ON HER NAILS AND SHE WAS SO VERY HAPPY WITH HIS WORK - HE WAS PATIENT AND EXTREMELY DETAIL- ORIENTED AND TOOK HIS TIME - I, PERSONALLY THINK, MY WIFE NAILS NEVER LOOKED ANY BETTER - FROM NOW ON, SHE WILL BE LOYAL TO TOMMY IN THIS SALON - THANK YOU !
(TOMMY took this photo for us - thanks)
The upgraded remodel is very nice. Technicians are reasonably polite. The experience tends to be better as you become a long time customer. Solid Pedi in a pinch.
The first two visits I rated them 4 stars. I had Tim and Kevin doing french ombre for me. One star taken off because of hygiene reasons, but the final product looks amazing.
The third visit I rate them a 2/5. Even though the final product looks good as usual, the process was unpleasant. The nail tech used the filing drill to take off the old powder and it was hurting my skin and cuticles. I told her it was really painful suggesting that she needed to go lighter or be more careful. She did none of those and kept saying "No, it is not painful". Totally unacceptable. Also, I told her what I wanted for my nails and she said "it's like children playing with colors". I like honest and straight-foward opinion when I ask for it, but I didn't.
I will NOT come back to this salon!!! I wanted a deluxe pedicure, but I asked Mary not to cut my toenails. Well, she didn’t use toenail clippers but cuticle nippers. She cut half my toenail off on the sides, they are now in ugly shaped points, that hurt due to being cut wrong. I asked her why she cut my nail’s sooo short, she said oh I’m sorry!!! No discount, nothing!! Never again!!!
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Nails by Vivian Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
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| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 09:30 AM - 05:30 PM |
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