Quick Facts About Nails R Us
Strengths:
1. Accommodating walk-in appointments: The customer had a positive experience in terms of being able to walk in late in the day and still receive a gel manicure and pedicure. This shows that the salon is flexible and willing to accommodate customers even if they arrive close to closing time.
2. Variety of services offered: Customers mentioned the salon offers a variety of services, including gel manicures, powder nails, and pedicures. This indicates that Nails R Us has a wide range of options to meet different customer preferences and needs.
3. Positive customer relations: Several customers mentioned the friendly and attentive nature of the staff at Nails R Us. This demonstrates that the salon prioritizes good customer relations and aims to make clients feel comfortable and valued.
4. Skillful nail technicians: Some customers praised specific nail technicians, highlighting their expertise and ability to execute desired nail styles. This suggests that Nails R Us employs skilled professionals who can deliver satisfactory nail services.
Weaknesses:
1. Inconsistency in service quality: One customer had a negative experience with both the pedicure and manicure services. They felt that the pedicure was rushed and lacked quality, while the manicure resulted in broken and chipped nails. This indicates a potential inconsistency in the quality of services provided by different technicians.
2. Lack of attention to detail: A customer mentioned that they received different nails than they had requested, indicating a lack of attention to detail by the nail technician. This suggests that there might be a need for better communication and understanding between customers and technicians to ensure accurate nail designs.
3. Expensive prices for limited services: Another customer expressed dissatisfaction with the cost of a gel pedicure, which they felt was too expensive considering it only included nail clipping, painting, and lotion application. This indicates that the salon may not provide sufficient value for the price charged and may need to reconsider its pricing strategy.
4. Short-staffed during busy times: A customer mentioned that the salon was short on nail technicians, leading to rushed and unsatisfactory service. This suggests that Nails R Us may need to better manage staffing levels during peak times to ensure consistent and quality service for all customers.
In conclusion, Nails R Us has strengths in accommodating walk-in appointments, offering a variety of services, maintaining positive customer relations, and employing skillful nail technicians. However, it also exhibits weaknesses in terms of inconsistency in service quality, lack of attention to detail, expensive prices for limited services, and being short-staffed during busy times. These areas need improvement to ensure a more consistent and satisfactory experience for all customers.
Best TL Reviews
I had a horrible experience! I went there two days ago. I arrived at 6:08 pm as a walk in and I understood they closed at 7 so I asked would they have time to do a gel manicure and pedicure. I was completely understanding if they said no as I was coming in late but they said of course and got me in right away. The pedicure was decent but no scrub no massage or anything they just clipped my nails and painted them then put lotion on at the end and charged me $50 for that. My negative review is more for the manicure. I have natural long nails which have been taken care of by a different nail salon but since my regular artist is out of town I needed someone to help me out until she returns. I asked for hard gel to be applied as well to help support my nails which I usually get and have no issues with them. I saw Annie and though she talked about how great of a job she did and giving herself compliments the entire visit she filed the hard gel down all the way after applying it and basically made my nails weaker than what they were before and only put 2 coats of paint on them. The very next morning one nail has broken and chipped . And this morning two other nails are chipping and will likely break by the end of the day. She did a horrible job and charged me $70 for my nails. If they were not gonna do a good job because I was later in the day I would have understood if they turned me away instead of breaking all of my nails I have taken a lot of work to grow out. Do not recommend. I will never go back.
Kaelyn is the best ! my wife loves the way she does her nails she was so happy with them yesterday it made her day she really appreciates it thank you
Love Kelvin! I walked in a couple of days before my wedding, taking a risk on a new salon. The girl at my last salon left without a goodbye and I struggled to find another nail tech that I could trust. Kelvin listened to what I was looking for and was able to execute it perfectly. I live on the other side of Green Valley and will continue to drive across to make sure I get my nails done here. Oh, it's a clean shop that has plenty of techs and chairs. They offer a variety of services and everyone is friendly!
Love this place! Super friendly and they do my nails using powder always exactly how I ask them.
I was not impressed with the pedicure I received today at Nails r us! They were short 2 nail techs, not my issue, and I was not provided with a quality pedicure worth $50.00! I was cut twice and had to go through pain while watching the nail tech cut and pull my nail to the cuticle! Sure the salons have their regulars but I it was my first time there and terribly disappointed! I would have appreciated my pedicure much more if I was provided with much better service! Regardless of being short 2 techs and the salon being busy, I believe I was being rushed and shorted a regular pedicure because the business was about how many people they could get in and out of the door, instead of the quality of their work to have return customers! If I wanted to have someone rub lotion on my legs, I would have my husband do it for free! That’s how bad it was! I would not recommend this salon to anyone that is used to being treated with a quality pedicure and excellent customer from your nail tech and I will never go back!???????? Very Bad pedicure! Ridiculously expensive! Poor Customer Service!
I went in and showed a picture of what I wanted and instead of that they gave me these when I asked for these dirty nude glossy nails and I got these yesterday and 2 already broke I had to glue them back on don't recommend this place
The lady there did a fabulous job on my nails. Not all places are good with stuff like this so I am happy to have been referred to this place and the next time I want my nails done, I know where to go!
Not impressed and expensive. $50 for a gel pedicure and nothing else. Don’t waste your time.
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Nails R Us Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
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| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
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