Nails spa

+1 724-201-0221

231 PA-288, Ellwood City, PA 16117 United States of America

Open Today: -

Quick Facts About Nails spa

Strengths:

1. Excellent nail art: One commenter praised the women at the Nails spa place for their exceptional nail art skills. This positive feedback highlights the strength of the spa in providing high-quality nail art services.

2. Friendly and fun atmosphere: Another customer enjoyed the friendly and jovial atmosphere at the spa. This indicates that the staff creates a welcoming environment that allows customers to relax and enjoy their experience.

3. Talented and skilled staff: The commenter who loved the old owner Tracy and Shawn mentioned that they always did a great job. This suggests that the spa's staff members possess the necessary skills and expertise to provide excellent nail services.

4. Cleanliness and hygiene: A customer mentioned that the spa was very clean and they appreciated the plastic lining in the foot soak sinks and the use of brand new tools. This demonstrates the spa's commitment to maintaining a clean and hygienic environment for its customers.

5. Quick and efficient service: One satisfied customer mentioned that the spa always completes the requested service quickly and accurately. This indicates that the staff is efficient and capable of providing timely services.

Weaknesses:

1. Inconsistent service under new ownership: A customer mentioned that they had a negative experience with the new owner, Amy. The commenter complained about a crooked nail that was not fixed and also criticized the quality of the nail job. This suggests that the spa may have experienced a decline in service quality under the new ownership.

2. Rude behavior from staff: Another customer mentioned that the new owner's wife occasionally exhibits snotty behavior towards other clients. This indicates a potential weakness in customer service, as rude behavior can deter customers from returning to the spa.

3. Poor customer resolution: A disgruntled customer expressed dissatisfaction with the way their complaint was handled. Despite experiencing chipping and issues with the dip polish, the new owner refused to fix or offer any resolution. This indicates a lack of customer-focused problem-solving and may result in negative experiences and customer loss.

4. Broken credit card machine: The spa currently only accepts cash due to a broken credit card machine. This inconvenience for customers can negatively affect the customer experience and may lead to potential loss of business if customers do not have cash on hand or prefer using credit cards.

In conclusion, although the Nails spa place has strengths such as excellent nail art, a friendly atmosphere, and skilled staff, it also faces weaknesses in terms of inconsistent service under new ownership, occasional rude behavior from staff, poor customer resolution, and a broken credit card machine. Addressing these weaknesses will be crucial for the spa to ensure customer satisfaction and maintain a flourishing business.

Best TL Reviews

I got my nails cut down and filled. And also some nail designs. They were wonderful very nice and joked around and had fun with me!! They did an amazing job on my nails. The women did the best nail art that I have ever had and could not be happier with the way my nails came out.

Literally the worst experience I've ever had. Sean and Tracy are no longer here. I have a super crooked nail that I asked twice for her to fix and the first time she said no and the second time she said "I'll get it later" and never did. My other nail is so short compared to the others that I think my 6 year old could have done a better job. She also cut me while filing my crooked nail because it's so crooked that she could barely file it. I have been going here for years and I will never step foot back inside this place. I am so upset and will be telling everyone about my expierence.

I loved the old owner Tracy, her and Shawn always did such a great job. Was hesitant once I heard they sold. Amy the new owner is so friendly, kind, and talented. My nails look great and last! ????

A lovely experience! Everyone was very nice and helpful. My nails look perfect!

I have used this business for a long time - even though the new owner’s wife is very snotty at times to other clients - I still continued to support. I got to experience the snotty attitude today . I have got dip polish for many years. The nails were filed crooked and uneven which I did not even complain because I am really not that picky. For the first time ever it chipped off 6 out of 10 nails within the first 2 days . If you ever have had a dip nail- the polish does NOT come off!! I went in and showed her my nails and she said “your nails are too long and they are breaking .” (My nails are NOT long) - so I showed her the nails that did not break and told her the polish was still coming off the nails that did not break . (Also my nails do NOT break with dip it’s like cement ) . She would NOT back down claiming my nails were too long. Refused to even offer to fix. The worst part Is I always tip them 30 percent and pay all in cash since they claim they machine had been broke now for 2 years . ! Really bad business!! I am so beyond disgusted and will tell everyone who I have told to support this local business to go elsewhere !!

I've been going there for 6 years New ownership but they deff do a great job husband and wife even when there short handed they work very well getting everything done

They do such an amazing job! Very quick, always turns out how I asked.

It was very clean and the staff was friendly. I liked that the foot soak sinks were lined with plastic and the tools were brand new opened in front of me. I was handed the price list and I chose the basic pedi, that was $30. The amount of time she spent on my feet, I felt that was a fair price. Each level went up $10. It was a great experience. Currently, their credit card machine is broken and they only take cash. A new one is ordered, signs all over the store are posted.