Nails Studio

+1 586-775-1888

20884 Gratiot Ave, Eastpointe, MI 48021 United States of America

Open Today: -

Quick Facts About Nails Studio

Nails Studio is a nail salon that has received a mix of positive and negative feedback from customers. In order to assess its strengths and weaknesses, we will analyze the comments provided.

Starting with the negative comments, it is mentioned that one customer had a negative experience with their nails being uneven and bulky. This suggests a weakness in the quality of the nail technicians' work, as they were unable to provide a satisfactory manicure. Another comment mentions the need for maintenance and new chairs, indicating a potential weakness in the salon's overall cleanliness and upkeep. Additionally, a complaint is made about the staff being rude, which is a weakness in terms of customer service.

On the positive side, a customer highlights Ms. Matthews as the provider of the "world's best pedicure" and states that they have followed her from shop to shop. This suggests a strength in having talented and skilled nail technicians who are able to attract loyal customers. Another positive comment praises a specific nail technician named Bree #18 for her exceptional nail art designs and describes the overall atmosphere as comfortable. This highlights the strength of having talented and creative nail technicians who can offer unique designs and create a friendly environment. The comment also compliments the friendly manager, Mary, indicating a strength in having good management.

Another comment expresses satisfaction with the work done by "Bre," highlighting a strength in the overall quality of the service. Additionally, there is a comment expressing love for the salon and hoping that the prices do not change, indicating a strength in the affordability of the services provided.

In terms of weaknesses, a comment states that the management is scared to speak up and describes the nail technicians as only decent. This suggests a weakness in leadership and a lack of assertiveness in addressing customer complaints. Another comment expresses dissatisfaction with the nail technicians and management, stating that they would neither recommend nor return to the salon.

Overall, Nails Studio has some strengths, such as skilled and creative nail technicians, a comfortable atmosphere, and friendly management. These strengths contribute to positive customer experiences, as seen in some of the comments. However, there are also weaknesses in the quality of the nail technicians' work, the cleanliness and maintenance of the salon, and the customer service provided by the staff. These weaknesses can lead to negative customer experiences and dissatisfaction. It is important for the salon to address these weaknesses in order to improve customer satisfaction and maintain a positive reputation.

Best TL Reviews

They are the worst nail place I've been too my nails were uneven n looked awful they were way to big n bulky I removed them within 2 days

Saw Ms. Matthews got the worlds best pedicure. I have followed her from shop to shop.

I love this place. Bree #18 is an exceptional nail technician. Her unique nail art designs are very pretty. Comfortable atmosphere. Friendly manager, Mary. I give this place 5 ???? stars.

Awesome job "Bre" only for my choice, so far...

It's okay I go here when I'm on the east side you do a really good job.however they need to do some maintenance and get some new chairs... Only in the city and in the hood do you find establishments that looks like this.

Anyone know where Amy relocated that do eyebrows waxing?

Staff was rude. Management is scared to speak up, Decent nail techs.. however I would not recommend nor be coming back.

I love this spot hope the prices dont change if so the quality of the nails should aswell