National Truck Stops & Restaurant

+1 575-233-3695

16320 Stern Dr #7298, Vado, NM 88072 United States of America

Open Today: -

Quick Facts About National Truck Stops & Restaurant

Strengths: 1. Cleanliness: Multiple comments mention that the truck stop is clean, including the restrooms and fuel island. This reflects positively on the management's commitment to maintaining a hygienic environment for customers. 2. Competitive fuel prices: Several comments highlight the competitive fuel prices at the National Truck Stops & Restaurant place. This can attract customers who are looking to save money on their fuel expenses. 3. Variety of food options: The presence of a taco bar and a Mexican restaurant inside the facility is seen as a positive aspect by customers. It provides convenience and a range of dining options for travelers. 4. Souvenir options: One comment mentions the availability of souvenirs, such as fridge magnets with the names of different states or cities. This can be an added attraction for customers who like to collect mementos from their travels. 5. Parking availability: Customers appreciate the parking flexibility at this truck stop, mentioning that they can park anywhere without any issues. This is a convenience for truck drivers and other travelers who need a place to park their vehicles.

Weaknesses: 1. Inefficient fueling system: The negative experience mentioned in one of the comments highlights a major weakness of the National Truck Stops & Restaurant place. The outdated and inefficient fueling system resulted in a loss of time and frustrations for customers. The comment suggests that the management needs to address this issue to improve customer satisfaction. 2. Customer service issues: The same comment also points out poor customer service by an employee who appeared unfamiliar with the job duties. This not only wasted customers' time but also caused frustration. Improving training and hiring practices can address this weakness. 3. Layout and congestion: One comment mentions that the layout of the truck stop is chaotic, with people frequently bumping into each other. This indicates a lack of organization and can create a negative experience for customers. Enhancing the layout and traffic flow can improve the overall customer experience. 4. Expensive food prices: One comment expresses dissatisfaction with the pricing of the burritos, citing that they have significantly increased in price. Comparisons are made to other nearby options that offer better value for money. Addressing this issue by adjusting pricing or offering more affordable food options can attract more customers. 5. Poor restroom conditions: Another comment highlights the unclean and poorly maintained restrooms, describing dirty toilets, stained fixtures, and lack of locks on stalls. This is a major concern as clean and functional restrooms are essential for customer satisfaction. Management should prioritize regular maintenance and cleaning of restroom facilities.

In conclusion, the National Truck Stops & Restaurant place has several strengths, such as cleanliness, competitive fuel prices, a variety of food options, souvenir availability, and parking availability. However, there are also weaknesses that need attention, including an inefficient fueling system, customer service issues, layout congestion, expensive food prices, and poor restroom conditions. Addressing these weaknesses and building upon the strengths can help improve the overall customer experience and the reputation of the truck stop.

Best TL Reviews

Nur zum Tanken ⛽️

Place has been cleaned up a lot! very nice taco bar near front of store and a Mexican Food restaurant located inside the facility.

The restrooms are kept very clean, and the fuel island is clean and equipped with water and window squeegee's.

Fuel prices were very competitive.

Loved stopping here during my travels. I was able to get some little souvenirs to take home. Love grabbing fridge magnets with the names of all the States or cities I’ve been to.

Has a nice chrome shop ...restaurant is really good ...restrooms have a nice western feel to them....they have a hot food service area to make u burritos or a plate to go right in front of u......I feel the parking is pretty much park anywhere at will......I do park here some time never had an issue

Nice place to stop. Better fuel prices. Good burritos on the go. Mexican Restaurant on site. Nice chrome shop. Just stay away from truck repair shop at other end of property. Find other repair shop.

Just passing through and stopped for fuel and was pleasantly surprised. Friendly service and if I hadn't already stopped to eat I would have definitely grabbed some of that wonderful aroma of homemade Mexican food

The fuel prices are excellent!

HOWEVER!!!!!!!!!

The system in place for fueling is absolutely ridiculous and unnecessarily archaic. Combined with the lady working the counter at 6am this morning of September 21, 2022 and I lost 30 additional minutes of my 70 hours of DOT time.

Why? Couldn’t spell, couldn’t hear well,she kept asking for information over and over and was mistyping the information into her screen…she appeared to operate as if it was her first day on the job.

People left out of line because it was so bad and those had already purchased fuel were collateral damage.

The owner needs to change this horrific system in place. The cameras won’t lie…get management to review footage from Tuesday night to Wednesday morning.

If I had money I’d by the property and fix that miserable place!!!

Its been a while since I've stopped at this place. Perhaps the only thing that keeps this place open is the fuel and maybe the burritos. The layout is kinda everywhere, people bumping into each other. Burritos have gone up in price considerably. I get its a truck stop but cmon. . $6 for a basic burrito? A few miles down the road and I can get two for that price. But the worse thing is the restrooms. Some stalls had no locks. The floor was covered in dirty toilet paper and towels. Toilets dirty and stained. This place has potential but it won't get better until management steps up their customer service and perhaps update the store.