Natural Nails

+1 309-683-6968

5832 Knoxville Ave, Peoria, IL 61614 United States of America

Open Today: -

Quick Facts About Natural Nails

Natural Nails Place is a salon that specializes in manicures, pedicures, and nail design. Based on the comments provided, there are several strengths and weaknesses that can be identified.

One of the major strengths of Natural Nails Place is the high quality of their services. Many customers express their satisfaction with the outcome of their nail treatments, specifically mentioning the dip powder nails, gel pedicures, and nail designs. This indicates that the salon has skilled technicians who are capable of delivering excellent results. The fact that customers receive compliments on their nails and are willing to recommend the salon to others is a testament to the quality of their work.

Another strength is the friendliness and welcoming nature of the staff. Multiple comments mention the staff's friendliness and the fact that they remember customers. This creates a positive and comfortable atmosphere for customers, making them feel valued and appreciated. Additionally, the staff is described as accommodating and helpful, as seen in the comment where they recommended another place when they were unable to provide the requested service. This level of customer service can contribute to customer loyalty and positive word-of-mouth.

The fact that Natural Nails Place is a family-owned business is also seen as a positive aspect. One comment specifically mentions it as a good thing. This can give customers a sense of supporting a local business and may create a stronger sense of trust and connection with the salon.

However, there are also weaknesses that can be identified from the comments. One comment mentions a specific negative experience where the owner of the salon yelled and screamed at a customer. This incident reflects poorly on the salon and indicates a lack of professionalism and respect towards customers. While Kathy, the technician, apologized for the owner's behavior, it is still concerning that such an incident occurred. This highlights the importance of maintaining a respectful and professional environment within the salon.

Another weakness that arises from one of the comments is a lack of effective communication. In the comment where a customer's sister had a negative experience, it is clear that there was a miscommunication regarding the type of nails that needed to be taken off. This miscommunication led to the owner's anger and the customer feeling disrespected. It is essential for a salon to have clear communication protocols to avoid such situations and ensure customer satisfaction.

Furthermore, in one comment, there is a mention of the hot towel wrap during the deluxe pedicure not lasting long enough. While this may seem like a minor issue, it can impact the overall customer experience. Attention to details like this is critical to provide a truly luxurious and enjoyable service.

In conclusion, Natural Nails Place has several strengths, including high-quality services, friendliness of the staff, and being a family-owned business. However, there are also weaknesses, such as an incident of poor customer service from the owner, a lack of effective communication, and issues with attention to detail. These weaknesses need to be addressed in order to maintain and enhance the salon's reputation and customer satisfaction.

Best TL Reviews

I’ve been going here for almost 2 years now and I absolutely love it here! I’ve had both Vi and Kathy do my dip powder nails for me and they never disappoint! Sam does my gel pedicures and she makes me feel super comfortable and relaxed! I receive compliments on my nails all the time and will always recommend this salon. All the staff are very friendly & will remember you too which is the best!

My sister and I got manicures from Kathy today, and she did an excellent job!! She was so nice, paid attention to detail, and you can tell she really cares about her work. Overall, everyone was so friendly and welcoming, and we will highly recommend this place to everyone.

Made an appointment for a gel manicure but unfortunately they were unable to do the styles we inquired about. They have techs who are specialized in the techniques, whom were busy with other clients. Instead of settling for a basic manicure we choose to go somewhere else. The staff was friendly, understanding, polite, and helpful in recommending another place. I would recommend going here but would advise to be specific about what you want when making an appointment.

Kathy does a wonderful job. I asked for a design...and she comes up with this!!! It is awesome and she did it so quickly. She has some amazing skills!!

Her nail designs are fantastic as well. You can ask for about any design and she can do it, but she is also fantastic at coming up with her own unique designs as well. Either way she is a good choice and Natural Nails is a lovely place to visit. All the staff is super nice and try to be as accommodating as possible.

Highly recommend!!

Got a fabulous manicure and pedicure from the wonderful ladies at Natural Nails. Very friendly, great service, and they did an amazing job with my beat up fingers and toes! Will definitely be going again.

My sister had gone there to get her nails off. She had called and obviously scheduled her appointment ahead of time. However, She had called me afterwards crying from her experience. Apparently because there was miscommunication about whether her nails being taken off were acrylic or not, that had angered the owner. He was screaming at her and blaming her for not letting them know and that it was it cutting into his time for other appointments. It’s understandable when there are business needs, but customer respect should over rule that any day. The fact that an owner makes their own customer cry in the store over something that they should have communicated about is purely disgusting. How are you gonna yell at and scream at someone when you should’ve been the one to ask in the first place. However, Kathy was very respectful and apologized for the owners actions and she has always been great according to my sister. Point of the story, a business that provides services to their customers should know how to respect people. But instead this man only cares about his money and doesn’t care if he makes you feel horrible for his wrong doings. But thank you Kathy for actually being a decent human being.

Very kind people work here and they know their craft well! Family owned, that's a good thing!

Got the deluxe pedicure it was good although I wish the hot towel wrap would have lasted longer. The gel manicure is still holding up well after 2 weeks. I also had an eyebrow wax with Tammy and she did an awesome job!