Herbal Spa & Nails

+1 704-817-8101

13521 Steelecroft Pkwy STE C, Charlotte, NC 28278 United States of America

Open Today: -

Quick Facts About Herbal Spa & Nails

Herbal Spa & Nails has received both positive and negative comments. Let's analyze these comments to understand the strengths and weaknesses of the place.

Starting with the strengths, many customers have mentioned the fantastic service provided by Tommy and Denny. They take their time to ensure customer satisfaction and make sure clients leave happy. This attention to detail and customer care is highly appreciated and contributes to their positive reputation. Additionally, customers have praised the nail technicians for their cleaning and shaping techniques during pedicures. The thoroughness and dedication they display during this service is commendable and gives customers a great experience. The cleanliness of the salon is also highly regarded, and many customers have mentioned the relaxing atmosphere. These aspects contribute to a pleasant and comfortable environment for customers to enjoy their treatments. Furthermore, the positive attitudes of the staff members are mentioned, which adds to the overall positive experience.

In terms of weaknesses, there is a negative review complaining about a horrible pedicure experience. The customer mentioned issues such as running polish, excess cuticles, and uneven nail shape. This indicates that there may be some inconsistency in the quality of service provided, as this customer had a negative experience. Additionally, the customer felt that the technician was rushing through the service, which is not ideal for a relaxing and thorough treatment. Although they did appreciate the dip powder service, it is important to address and improve the areas that didn't meet their expectations to maintain customer satisfaction.

Another area to consider is the inconsistency in customer experiences. While some customers have had positive experiences and highly recommend the services provided, others have not had the same level of satisfaction. This inconsistency raises questions about the overall quality and consistency of the services offered at Herbal Spa & Nails. It would be beneficial for the salon to address this issue and strive for consistency in providing high-quality service to all customers.

Overall, the strengths of Herbal Spa & Nails include the fantastic service provided by technicians such as Tommy, Denny, and Vivian, the thoroughness and cleanliness during pedicures, the positive attitudes of the staff, and the relaxing atmosphere. Customers appreciate the effort put into providing a great experience. However, some weaknesses include inconsistencies in service quality and the need to address negative feedback promptly to ensure customer satisfaction. By addressing these weaknesses and providing consistent high-quality service, Herbal Spa & Nails can continue to improve and maintain a strong reputation in the Rivergate area.

Best TL Reviews

Tommy and Denny are fantastic. my best friend has been seeing Tommy for YEARS and I started going regularly after a few random times with her. Both toy and Denny take their time to make sure you're not only satisfied, but walk out happy. I typically don't go for simple, and they always accommodate. They're reasonably priced with great service. Two of my favorite sets are attached to my review!

Favorite nail salon for a pedicure in Rivergate area. Always clean, fun color choices, friendly service, and a relaxing atmosphere. Their nail technicians really take the time to clean and shape your nails during a pedicure instead of just going through the basic motions. I have never left disappointed!

My pedicure was horrible here! The Polish is running off my toes and all over my cuticles. There is plenty of dry skin and extra cuticles all around. My toe nail shape is uneven.

She was rushing with every step. HONESTLY I NEED A REFUND!!! However, they do get 2 stars for the lady who did my nails with the dip powder. She was kind & friendly & did a decent job.

Nail service is on point! This was my third visit and as usual I am impressed and more than happy with the service I received. I love the cleanliness of the space and the positive attitude of the staff here.

I’ve been wearing my natural nail recently but decided to glam up with a full set for my trip. I called & secured a same-day appointment & I was pleased with my overall visit. I didn’t experience excessive drilling and she inquired on the thinnest of my nail bed & that made me feel like it’s not a practice they promote. The end result of my nails was just what I asked for. I’d recommend & will visit again to see if future visits are consistent to this one. Im looking forward to the pedicure because the chairs massage chairs look plush & grand. There are 3 nail salons in this medical/retail area, so I chose this location based on comparing reviews. I’m glad I took the time to do that.

I got to Denny to get my gel manicures and he does an incredible job on my nails, very satisfied. The pedicures are great as well and last a long time highly recommended

Denny is a great nail tech. Every time I go every one is always very professional. Its very clean, and pretty, the pedicures are awesome and relaxing too!. Check them out!

Every time I go see Vivian I get at least 5 compliments on my nails each day. She is so nice and funny. All my nails stay on, where before at different nails salons, about half of my nails would be missing. They don’t skimp on cheap products and the prices are so reasonable! Check them out!!