Diva Spa

+1 239-418-0014

4125 Cleveland Ave, Fort Myers, FL 33901 United States of America

Open Today:

Quick Facts About Diva Spa

Diva Spa Place is a nail salon that seems to have a mix of positive and negative reviews. In order to evaluate its strengths and weaknesses, we will analyze the comments provided.

Starting with the strengths, one customer mentions that they love their nails and have visited the spa multiple times. This comment indicates that the salon is capable of providing satisfactory service and maintaining consistent quality for returning customers. Another customer praises the nail technician, Mercedes, for her exceptional service and skills. This suggests that there are skilled individuals employed at the spa who can deliver a good experience for customers.

Moving on to the weaknesses, several customers complain about poor workmanship. One customer's wife had a poor job done on her acrylic nails and when they requested a refund, the manager refused. This highlights a lack of customer service and an unwillingness to rectify mistakes made by the salon. Additionally, one customer states that the salon does not adhere to proper hygiene practices, as the technician did not wash her hands between customers. This is a significant issue, especially in a nail salon, as it compromises the health and safety of customers.

Many customers also express dissatisfaction with the pricing of services. One customer claims that the owner overcharged them by changing the price for a pedicure from the advertised price. This indicates that there may be a lack of transparency or consistency in pricing at the salon. Another customer mentions that they were pressured into getting additional services they did not want, indicating a potential issue with upselling and the salon attempting to charge more money.

Another common complaint is the lack of professionalism and rudeness of the staff. One customer mentions that the nail technician was rude and provided a subpar manicure. Another customer claims that the employees talk about customers behind their backs, creating a negative and unwelcoming atmosphere.

In terms of the overall quality of the services provided, customers express mixed opinions. Some customers praise the salon for their good service and skills, while others claim that the nails only last a few days to a week. This inconsistency suggests that while there may be skilled staff members, there may also be individuals who are not as proficient.

Based on the comments provided, the strengths of Diva Spa Place include satisfactory service for some customers and the presence of skilled technicians. However, the weaknesses include poor workmanship, lack of hygiene practices, issues with pricing and transparency, and unprofessional and rude behavior from the staff. These weaknesses can greatly impact the overall customer experience and satisfaction. Therefore, improvements in these areas are necessary for Diva Spa Place to enhance its reputation and attract more customers.

Best TL Reviews

My wife went there for a simple acrylic nails gel after being there two hours they did a poor job and nasty after I spoke to whoever so call the manager she refused to give me the money back because of the workmanship being poor. After almost 20 minutes argument she got mad and she sent me redo your nails.

Also the lady does not even wash her hands after each customer that she’s completed that is required I having a nail license. I will be contacting the DBA OF FLORIDA. Also she tells you want price and then she charges you another

I wouldn’t even give this place any stars because the owner thinks she’s so smart she is over charging customers! On the price board it said $30 for Pedicures but she said $45 because I got gel and I didn’t ask for gel just regular finger nail polish! I will never come here again. If y’all do go please look out for the prices she’s charging you! But the Gentleman that did my pedicure did a good job!

Great service safe I love my nails I have gone there a few times now

Just took my daughter here about an hour ago! Mercedes the nail tech was absolutely so sweet and kind And did an awesome job. We are going bo tomorrow for pedis. Thanks Mercedes

Simply lousy (nails and waxing). It's expensive and it's the worst finish I've ever seen on my nails. And if you complain, they throw the chair at you as a sign of anger. None of the attendees is saved, all of them should go back to study again so they don't continue scamming the public. To say more, do not go!!!

The nails that I showed the lady and what she did in my hands were ugly and she was rude.

The guy who did my nails was not friendly or personal but he was very good. My feet was done by the most wonderful lady and she was so nice she spoke one word of english and that was coke but l enjoyed this spot l will go back.

Terrible. They talk about you behind ur back & nails only last 3 days to a week. Place needs to be shut down. They also try to convince you to get other designs that you don’t want for more money