Quick Facts About NB Nails & Spa
NB Nails & Spa has several strengths based on the comments provided. Firstly, customers consistently mentioned that they were warmly greeted upon arrival, indicating that the staff is friendly and welcoming. This positive customer service experience contributes to the overall positive impression of the salon.
Another strength mentioned by multiple customers is the attention to hygiene. NB Nails & Spa uses plastic liners for their pedicures, which helps ensure cleanliness and prevent the spread of bacteria. Additionally, the staff wears masks if customers express concerns, demonstrating a commitment to the safety and comfort of their patrons.
Customers also expressed satisfaction with the quality of the services provided. Several individuals commented on the satisfying results of their pedicure, praising the appearance of their toes and the softness of their legs. The fact that customers are pleased with the outcomes of their treatments highlights the skill and expertise of the salon's staff.
The price range of the pedicure services was seen as reasonable by customers. With a basic pedicure starting at $35 and options available for more advanced care, customers felt that they were receiving value for their money. Additionally, the suggestion to provide a tip of $9 indicates that customers are willing to reward the salon's staff for their exceptional service.
A few customers specifically mentioned that NB Nails & Spa is one of the best in the city and that they consider the salon to be worth the money, travel, and time. These positive opinions indicate that the salon has a good reputation and a loyal customer base.
However, there are also some weaknesses that emerged from the comments. One customer expressed concern about the sterilization of the instruments used at the salon. They observed nail cutters, cuticle cutters, and drill tips being put back in drawers without any sterilization. This customer felt uncomfortable with the lack of cleanliness and suggested that instruments should be opened in front of them to ensure proper sterilization. This suggests that NB Nails & Spa needs to improve their practices for instrument sterilization to address this customer's valid safety concerns.
Another weakness mentioned is the negative experience of a customer who reported no customer service and rough treatment during their visit. The customer stated that they previously had positive experiences when the salon was under different ownership, indicating a decline in service quality. This negative feedback suggests that the salon may need to address issues with customer service and ensure consistency in the quality of treatments provided.
Another minor weakness raised was the discrepancy between the salon's actual hours of operation and the incorrect information listed online. Despite this being a minor issue, it can cause confusion and inconvenience for potential customers who rely on accurate information to plan their visits.
In conclusion, NB Nails & Spa has various strengths such as friendly and welcoming staff, attention to hygiene, positive customer service experiences, satisfactory results, reasonable prices, and a good reputation. However, it also has weaknesses including concerns about instrument sterilization, inconsistencies in customer service, and inaccurate information about hours of operation. By addressing these weaknesses and building on their strengths, NB Nails & Spa has the potential to continue to be one of the best nail salons in the city.
Best TL Reviews
Warmly greeted. They have plastic liners for their pedicures. They wear masks if you are worried. My toes are gorgeous. Legs soft. Price range for pedicure is $35 basic. Then goes up for your needs. I got the medium care option for $45. Plus a $9 tip as it was definitely deserved. I mean I don’t want to and can’t get down there to get the dead skin off of my feet. Anyone willing to do that with a cheerful attitude deserves a tip! Saturdays get busy at 10am so if doing a walk in show up at 9-9:30 am with no wait.
Still one of the best in the city,
However, the side contents about me looking human after an eyebrow wax was unwarranted and unnecessary. It'll be a while before I return.
This is one of the best nail salons in the city.
Staff is welcoming and friendly, they treat each patron as if they are family.
I appreciate all you do.
Condolences on the passing of "poppa" the Patriarch.
Well worth the money, travel and time.
I like them but it really bothers me that they don't Sterilize the instruments they use. Several times I've seen them put nail cutters, cuticle cutters, and the hand piece drill tips back in the drawer after use. I know it gets busy at times but it's not safe to reuse something like that on another person, it should be sterilized. I'd feel more comfortable going back only if they open the packages in front of me so that I know it's clean. I hope they see this comment and do something about this.
Terrible experience, no customer service, man who did my nails was ruff and had messed up several times taking off polish then reapplying. I thought he was about to start over then he put lotion on my hands and said you can rub it in.. I use to come here when it was the old owners and they were GREAT! I will not be returning!
First off they're open on Sunday which gives them 4 stars automatically... they did a wonderful job on my nails and have tons of different gel polishes to choose from. I'll definitely be back
The ladies here were skilled and really nice. I was with Kim, and my aunt (who could hardly contain herself with how much she liked the foot massage) was with Lisa.
Our pedicures were $25, and it came with a good foot massage/leg scrub - it lasted about 45 mins. My polish change & nail clipping was $6 (my regular place is $20 for pedi w/o massage & $10 for the clip/polish change). I found it a very reasonable price as others in the general are at least $10-15 more.
The place wasn't too busy @ 1130 on a Saturday, tho 3 other walk-ins came while we were there, but only had a few minutes wait because they had 3 nail techs along with the 2 doing our pedicures.
No hesitation recommending this place & my aunt booked 2 more appointments before we left, lol. She only lives a few miles away, whereas I'm a 30 mins drive, but I'll happily make that whenever I can spare the extra time.
Ecellant work and very relaxing.
Thao did my nails, she was super nice. She took her time doing them and they turned out great!
The place is clean and organized; it doesn't even smell too strong like a normal nail salon.
The hours of operation Google has posted are wrong. They are open for regular business hours.
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NB Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible restroom
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Wheelchair accessible parking lot
Amenities
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Restroom
Today
Opening Hours
| Thursday | 09:30 AM - 07:00 PM |
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| Monday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Sunday | Closed |
| Wednesday | 09:30 AM - 07:00 PM |
| Tuesday | 09:30 AM - 07:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
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