New Bamboo Garden

+44 191 262 5989

61 Archer St, Newcastle upon Tyne NE28 7DN United Kingdom of Great Britain and Northern Ireland

Open Today: Closed

Quick Facts About New Bamboo Garden

The New Bamboo Garden restaurant has received a range of comments from customers, highlighting both its strengths and weaknesses. These comments can help provide insight into the overall quality of the restaurant.

Starting with the strengths, many customers have praised the food quality. One customer mentioned that the food has been great since the change in ownership. Another customer mentioned that the food was delicious and still piping hot upon arrival. These positive comments indicate that the restaurant is capable of delivering tasty food. Additionally, the staff has been praised for being friendly and delivering food in a reasonable time frame. This suggests that the restaurant prioritizes good customer service.

Furthermore, the New Bamboo Garden has a large menu, providing customers with a wide variety of options. While this may require some explanation for certain dishes, it gives customers the opportunity to explore different flavors and find something they enjoy. Additionally, the restaurant offers banana fritters, which some customers have enjoyed.

However, the weaknesses of the New Bamboo Garden are also evident in the comments. The main criticism lies in the quality of the food. One customer stated that everything is now pure sugar in their meals, which was not the case before. Another customer mentioned that the chicken was rubbery and chewy, indicating a lack of quality control. Some customers also expressed disappointment in the fact that the chow mein was soggy and overloaded with fat or grease. This suggests that the restaurant may have inconsistent cooking methods and could benefit from improving the texture and taste of their dishes.

Another weakness identified by customers is the restaurant's lack of attention to allergies. One customer complained that the restaurant did not exclude certain ingredients despite being informed of allergies. Another customer mentioned that the restaurant ignored their attempts to contact them to address a similar issue. This demonstrates a lack of attentiveness to customer concerns and the need for improvement in accommodating diverse dietary needs.

In addition, some customers have mentioned that the gravy and curry sauce did not taste as good as before, suggesting that the restaurant may have changed the recipe or ingredients. Consistency and maintaining the taste of popular dishes are essential for retaining regular customers, and it appears that some patrons have noticed a decline in this aspect.

Furthermore, some customers have expressed dissatisfaction with the lack of communication and responsiveness from the restaurant. One customer mentioned that the staff did not even greet them upon arrival, and another claimed they were ignored when attempting to address an issue. This lack of professionalism and customer care could lead to a negative overall dining experience.

In conclusion, the New Bamboo Garden has its strengths in terms of providing tasty food, friendly staff, and a diverse menu. However, there are several weaknesses that need to be addressed, including inconsistencies in food quality, lack of attention to allergies, changes in recipe or ingredients, and poor communication. By addressing these areas for improvement, the restaurant can enhance the dining experience for its customers and ensure their long-term satisfaction.

Best TL Reviews

Since new owners everything is pure sugar in their meals, gravy sugary not what it used to be, chicken, rubbery and chewy

Recently changed hands but the food has been great. Staff are friendly and deliver food in a reasonable time frame. They have a huge menu which often may need explaining for certain dishes. Quite a few of the dishes contain nuts so obviously people with allergies may need to avoid this.

Am absolutely Appalled with the standard of food that’s been delivered to my home …

Been ordering food from new bamboo garden for years and years even when it was called bamboo garden in holly cross…

We ordered the same as normal house special chow main,ribs,sailt pepper chips mini spring rolls and sweet sour sauce and banana fritters …

Chow main was not normal the noodles where very thin and clumped together the king prawns one tasted off or just not cleaned was horrible .. the spring rolls were lovely this time but unfortunately came with no sweet and sour sauce … Ribs we’re ok not as nice as normal ..

banana fritters … we’ll one was two king prawns in batter stuck together and one was a black banana fritter with syrup underneath …

Am absolutely shocked and disappointed we just spent nearly 30 pounds of that meal which was our treat now every time I call no one is picking up …

Unfortunately will have to find a new Chinese takeout ..

Food is very mediocre and the chicken is shiny and smooth when you cut through it. Curry sauce is like water. Staff didn't even say hello when entering or thank you for ordering. She looked at me like me nut was on back to front. Will not be ordering again even if it ment née Chinese food ever again.

First order since moving back, food was delicious still piping hot, what more can you ask for? I had my first ever Chinese from this very shop years ago, not the same owners going off other reviews, but every bit as good. I have found my local Chinese, we are very happy bunnies.

Lovely food, but think changed the recipe for gravy, didn't taste quite as nice as usual.

Chow mein is always soggy and overloaded with fat/grease

Very stingy on the beef in the rice, looks like flakes of fish food. Wouldn't be surprised if it is as has no flavour

Beware of allergies as this restaurant don't listen to notes of allergies and exclude some ingredients like every single other restaurant we order from.

Tried to ring to complain or get a refund as it's inedible due to allergies in the family.

Completely ignored and left us ringing and ringing and ringing.

Will not be ordering from again, only ordered from here as our favourite Chinese was closed this day.

Will stick to Jaks Chinese and I highly recommend jaks Chinese, every bite of food is perfect and they actually read notes left on the order.

Thanks

Ordered from them on Saturday at about 21:40. The food arrived at around 22:35 but the order was not right, food was missing. Tried calling but no answer.