Quick Facts About New Mills Cuisine
New Mills Cuisine seems to have both strengths and weaknesses based on the comments provided.
Starting with the strengths, one comment praises the excellent food and service, highlighting the positive experience the customer had at the restaurant. This indicates that the quality of the food is high and that the staff are attentive and provide good service. Another comment mentions that the food was really tasty and that the house red wine was of good quality. This suggests that the restaurant offers a range of flavorful dishes and has a selection of quality drinks.
The cleanliness and modernity of the place is also noted in a comment. This can be considered a strength as it shows that the restaurant pays attention to hygiene and provides a pleasant environment for customers. Additionally, the comment mentions that the place was packed, indicating that it is popular and in demand.
Another strength mentioned is the great value for money. The comment states that the food was lovely and offered at a reasonable price, suggesting that customers can enjoy a satisfying meal without breaking the bank.
Moving on to the weaknesses, one comment highlights a negative experience caused by an ignorant and rude waiter. This is a significant weakness as it reflects poor customer service, which can greatly impact customers' overall dining experience. The comment suggests that the staff may benefit from additional training to improve their interactions with customers.
There is also a complaint about the Sunday special not being available for takeout, despite the customer being able to do so previously. This inconsistency is seen as a weakness and can lead to customer dissatisfaction if the restaurant fails to communicate such changes in advance.
Another negative comment mentions a late delivery and an incorrect order. This highlights a weakness in the restaurant's delivery service and attention to customer preferences. The comment also brings up concerns regarding the restaurant's status in companies House and questions the hygiene rating, which potentially raises further doubts about the establishment.
In terms of the food itself, one comment expresses disappointment with the lamb chops and the passander dish. The tough lamb chops and the lack of meat in both dishes indicate a weakness in the quality of the food. Additionally, the comment mentions that the masala was overly red, suggesting that the flavors may not have been balanced or authentic. The comment also criticizes the texture of the chapati, further implying that the food may not have met the customer's expectations.
Despite these weaknesses, it is important to note that there are also positive aspects mentioned in the comments. The staff are consistently praised for being pleasant and helpful, which indicates a strength in customer service. Additionally, complimentary poppadoms and a drink were offered while waiting for a takeaway, showing that the restaurant tries to provide a positive experience even in unfortunate circumstances.
In conclusion, New Mills Cuisine has strengths in terms of the quality of the food, friendly service, cleanliness, and good value for money. However, weaknesses are apparent in the form of a rude waiter, inconsistent takeout policies, late deliveries, and incorrect orders. Concerns are also raised about the restaurant's business status and hygiene rating. While there are positive aspects to the restaurant, the weaknesses do impact the overall dining experience and may need to be addressed in order to improve customer satisfaction.
Best TL Reviews
Excellent food and service we loved it thanks to all the staff. Not forgetting the chief
What a friendly happy place this is.. food was really tasty and house red wad if a good quality. Place was clean and modern. The place was packed. Should probably book ahead..Thank you New Mills Cuisine
On the small side but the food was lovely and great value for money. The staff were very attentive and gave great service.
Would love to give 5 stars as the food was amazing. My family go to this Indian reguraly and we decided to have a little get together there. Unfortunately my experience, as well as 2 other new guests' was spoilt by ignorant,rude waiter who served us that night. Awful customer service -the food must be good as I felt like giving 1 star because of him. Id say - take away is an option for new customers to avoid disappointment, unless the staff get some training. The restaurant owner will know, who the waiter was if I mention 'right and left side if the table' as thats how we split the bill. Compliments to the chef.
Not happy that the Sunday special is not available to take away. They have let me do so previously. This is not stated on their web site or menu.
What a sad reply. You have gone down in my estimations a great deal.
I don't use Facebook. I called myself to your restaurant after visiting your website. Your site mentions nothing about the Sunday special being an eat in option only. It is also sad you make untrue comments about me being rude. Saying "OK , I'll leave it then, thanks" and pointing out that this should be mentioned clearly on your web site is constructive criticism, not being rude. Grow up and accept valid reviews instead of making derogatory comments at potential customers.
Delived late again. Brought us a meat dish for my son and daughter when we always order vegetarian. Telephoned them and they couldn't care. All Google searches show this place as closed in companies House and I don't agree with the hygiene rating so will be reported.
After so many recommendations its such a shame it was so disappointing. Staff are very pleasant and very helpful. But the lamb chops were so tough I couldnt eat them the passander is definitely not the best. And the masala was just so red. Lots of sauce ,very little meat in both dishes.The chapati was like eating chewing gumI'm putting it down to it being a takeaway though why that should make a difference I'm not sure. The restaurant only had two tables in so cant even say it's because they were busy It's not the cheapest curry place around so I really did expect better. Haven't decided yet wether I will give this a second chance. The poppadoms were very nice though. And complimentary. I was also offered a drink on the house while I waited. So as I say cant fault the service,but then that's not what I went for.
After a day out of walking and exploring the local area this was a great place to come and have a nice meal. Friendly service, nice atmosphere and food with plenty of flavour, worth a visit.
Place Pictures
New Mills Cuisine Info
Amenities
Service options
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No-contact delivery
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Delivery
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Takeaway
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Dine-in
Accessibility
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Wheelchair-accessible entrance
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Wheelchair-accessible seating
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Wheelchair-accessible toilet
Offerings
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Alcohol
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Beer
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Coffee
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Free water refills
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Halal food
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Kids' menu
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Late-night food
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Vegetarian options
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Wine
Dining options
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Lunch
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Dinner
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Dessert
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Seating
Amenities
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Good for kids
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High chairs
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Toilets
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Wi-Fi
Atmosphere
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Casual
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Cosy
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Romantic
Crowd
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Family friendly
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Groups
Planning
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Accepts reservations
Payments
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Debit cards
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NFC mobile payments
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Credit cards
Today
Opening Hours
| Monday | 02:00 AM - 11:00 PM |
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| Tuesday | 02:00 AM - 11:00 PM |
| Wednesday | 02:00 AM - 11:00 PM |
| Thursday | 02:00 AM - 11:00 PM |
| Friday | 02:00 AM - 11:30 PM |
| Saturday | 02:00 AM - 11:30 PM |
| Sunday | 03:30 AM - 10:30 PM |
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Location
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