New Modern Nails

+1 704-391-9633

9548 Mt Holly-Huntersville Rd, Huntersville, NC 28078 United States of America

Open Today: Closed

Quick Facts About New Modern Nails

New Modern Nails has received a mixed set of comments, indicating both strengths and weaknesses of the place. In order to provide a comprehensive analysis, it is important to consider each comment individually and identify the recurring points.

A common complaint among customers is the poor quality of the services provided. Multiple individuals have reported issues such as nails breaking soon after the application and flaws not being properly fixed. Furthermore, the comment about the nail technician rushing through the job to attend to another customer suggests a lack of attention to detail. This inconsistency in service quality is mentioned by multiple customers, creating a negative impression for the salon.

Another weakness that is repeatedly mentioned is the unprofessional behavior of the staff, specifically in regards to one particular employee named Helen. Customers have described her as nasty, rude, and not wanting to do her job properly. This negative attitude not only reflects poorly on Helen, but also on the overall customer service of the salon. Negative experiences like these can undermine the reputation of the place and discourage potential customers from visiting.

In contrast, there are a few positive comments about specific nail technicians who have provided good quality work. Customers express satisfaction with the work done by David and Nannii, mentioning that their nails lasted for a long time and were of good quality. These positive experiences highlight the potential skill and professionalism that some employees possess. However, it is important to note that these positive experiences seem to be exceptions rather than the norm, as the majority of the comments are negative.

Prompt service is mentioned as a strength of New Modern Nails by a customer who appreciates the timeliness of appointments. This suggests that the salon can effectively manage its schedule and customer appointments, ensuring that customers are attended to in a timely manner. This can be seen as a positive aspect for those who value efficiency and promptness.

Despite this, the overall weaknesses highlighted in the comments outweigh the strengths. The recurring complaints about poor quality service, unprofessional behavior from certain staff members, and inconsistency in meeting customer expectations indicate that there are significant areas for improvement for New Modern Nails.

Customers have expressed frustration about paying significant amounts of money for services that did not meet their expectations or resulted in a flawed outcome. This dissatisfaction may lead customers to look for alternative nail salons that can provide better value for their money. Additionally, negative reviews tend to deter potential customers from visiting the salon, further impacting its reputation and business prospects.

In conclusion, New Modern Nails has weaknesses in terms of service quality, professionalism, and consistency in meeting customer expectations. While there are a few positive comments about specific nail technicians and the promptness of service, these strengths are overshadowed by the negative experiences reported by the majority of customers. It is important for the salon to address these weaknesses and focus on improving the overall customer experience in order to attract and retain customers.

Best TL Reviews

So I went last week, six days ago. I got French dip with the guy at the first desk. The next day one nail had already broken so I went back to have it fixed. I've had a nail break every single day, 2 this morning. So I went back. The man was trying to say it's my fault. That I must type really hard at work A lady took over, she said it's the dip powder, that he shouldn't have put it on with tips. She charged me "only for supplies" to redo the nails. I got French again. The white doesn't cover where it needs to. Considering I've paid over 100$ in less than a week for nails, they should've PERFECTED my set. But she in fact slacked hard. Highly recommend going somewhere else. Between the sassing and the laziness, it's not worth it.

Very unprofessional, Helen real nasty & don’t be wanting to do her job. She say some days she do it right some days she don’t, well sorry ma’am I’d like my nails done right everytime.

I love this place, David did my nails twice and they are such good quality and lasted almost over a month. They’re always super nice and I recommend making an appointment!

I use to bring my family here not that long ago. Came back for the first time in months. The service is absolutely terrible, my daughter showed the lady a flaw in her nails and she pretended to fix it! If you must go here make a appointment with (Missy). When you walk through the door it is obvious you are a number. Once you are in the chair now they want to upgrade on the basics. Wow! Tell me before you get started its extra, ridiculous. Ten minutes ago.

Awful experience. DO NOT go to this nail shop. The nail technician rushed to do my nails because someone else was waiting for her. She cut my nails too short and it was the wrong shape. When I asked her to fix it- she told me that she wouldn't and that i should go to someone else to finish the job. She was very rude and nasty. She didn't take time to do my nails. She just went through the motion to finish the job and get paid for the service. I will not be going back. I also noticed that there are quite a few reviews stating the the manager was rude. She was and doesn't seem to care to much about her customers. It was a sad and unfortunate experience. The customer service was awful. I didn't like the way I was treated at all.

The photo attached is their finished/completed job. The managers name is Helen or at least that is what she said.

I decided to give this place another shot after some not so good visits. The pedicures have a lot to be desired but Nannii does great work on my nails. I do dip powder. She is super friendly.

This was my first time coming to new modern nails & after 6 days my gel acrylic nails are already coming off. I paid $40 for a gel acrylic fill (which is the same price as a new acrylic set), and an additional $5 because of the color. I have never had gel polish start to chip & fade so quickly. I WILL NOT be back, they are clearly cutting corners & diluting their gel polish.

Prompt Service... always especially when you have an appointment