New Vision Spa and Salon

+1 919-435-0920

1318 S Main St #140, Wake Forest, NC 27587 United States of America

Open Today: -

Quick Facts About New Vision Spa and Salon

New Vision Spa and Salon has both strengths and weaknesses based on the comments provided. Here is a detailed analysis:

Strengths:

1. Friendly and Fun Atmosphere: One customer mentioned that the staff at New Vision Spa and Salon were friendly and created a great atmosphere. The employees were described as caring, fun, and funny. This aspect can contribute to a positive experience for customers and create a sense of comfort.

2. Long-lasting Nails: Another customer mentioned that their nails lasted through their hectic lifestyle as a nurse and a mom. This implies that the salon provides quality products and services that can withstand challenging conditions, indicating a high level of durability.

3. Excellent Customer Service: Many customers praised the customer service at New Vision Spa and Salon. They appreciated the staff for being accommodating and attentive to their needs. Good customer service can enhance the overall experience and build customer loyalty.

4. Skilled Nail Technicians: Some customers specifically mentioned that they had great experiences with particular nail technicians. These technicians were praised for their ability to understand the customers' requests and deliver desired results.

5. Affordable Prices: One customer mentioned that the prices at New Vision Spa and Salon were amazing. Affordable prices can attract customers, especially those who are budget-conscious or seeking value for money.

Weaknesses:

1. Poor Service and Waiting Times: One customer expressed dissatisfaction with the service at New Vision Spa and Salon. They mentioned waiting for a long time before receiving assistance and having to wait longer than expected during their appointment. This indicates poor time management on the part of the salon staff.

2. Inconsistent Nail Quality: Another customer expressed disappointment with the quality of their nails. They mentioned multiple issues such as acrylic going onto the finger, untrimmed cuticles, and nails not flush with the skin. Inconsistent nail quality can diminish customer satisfaction and loyalty.

3. Lack of COVID-19 Safety Measures: One customer expressed concern about the co-owner and a hairdresser not wearing masks, despite it being mandatory. This lack of adherence to safety measures during the COVID-19 pandemic can negatively impact the salon's reputation and customer trust.

4. Unprofessional Atmosphere: Some customers mentioned feeling unwelcome and ignored by the staff unless they knew the owners personally. Additionally, one customer witnessed a staff member drinking wine on the job. These factors contribute to an unprofessional atmosphere, which can result in customers seeking services elsewhere.

5. Complaints About Other Customers: One customer observed salon staff complaining about other customers who were unhappy with their nails. This indicates a lack of professionalism and discretion. Customer complaints should be handled privately and without negative comments about other customers.

In conclusion, New Vision Spa and Salon has several strengths, including a friendly atmosphere, long-lasting nails, excellent customer service, skilled nail technicians, and affordable prices. However, some weaknesses include poor service and waiting times, inconsistent nail quality, a lack of COVID-19 safety measures, an unprofessional atmosphere, and complaints about other customers. It is important for the salon to address these weaknesses to ensure customer satisfaction and retain clients.

Best TL Reviews

I was introduced to this place by my friend Lynda and I will never go to another place. They were so nice and awesome. It’s not your typical nail salon. They care and so fun and funny! You can be you and it’s just a great atmosphere and my nails lasted through all my crazy lifestyle as a nurse and a mom!

Ive been going here for a while and im really fed up with the service, every time I walk in i stand there for a while before anyone even asks how they can help me, last week i actually made an appointment because i had somewhere to be, over the phone i made the appointment for 5:45 when i got there they said 6 and then i had to sit and wait for 30 minutes past 6. I got my nails done and they look so bad, I asked her multiple time to correct things that were wrong like the acrylic going onto my finger, i later picked this off my finger like two days later and i was cut!! she also left the backs near my cuticle sticking up instead of flush with my skin and i asked her to correct this, this was not cheep i deserve to get what i paid for. I love the people but i will not be going back there for my nails.

Customer service is AMAZING! And they did EXACTLY what I asked for at an amazing price! Most definitely for now on THIS is my Go-To place!!???????????? (by the way the pictures just don’t do justice to how great my nails came out!)

I get my nails done every 3 weeks. I love Ms. Kim! She does a great job and I love that she picks out my colors and designs. (Let her know that I'm not picky on color) Always looks great and I have not had a problem with peeling like I did at the last nail place I had gone too. My friends also started coming here and love the place. Everyone is so friendly!

Candice is amazing and has been doing my nails for a few years now. She always makes my nails look just like the photos I show her. I love New Vision!

I've been going here for several years for pedicures and have referred other customers. Although the co-owner Kim has never been very friendly, today I was shocked to see both her and her boyfriend without masks. There was also a hairdresser who works there without a mask. I politely requested that I'd feel safer if she were wearing one, plus it is the law, and she flat out refused. Although I love the gal who does my pedicure I won't be back because the owners obviously don't care about their customers. Very disappointed.

Very loud and unprofessional to say the least. Unless you know the owners personally, they don't even say hello to you. Much Better and more welcoming services in the area. Glad I never went back.

I will not be going back. I am new to the area and was looking for a good place to go. 1st thing I see when I walked in was the gentleman that works there was drinking wine on the job. He did do a decent job on my pedicure, not great but decent. I also got a full set of gel nails. The lady that did them was very friendly but my nails look awful and they were also complaining about customers that had just left because they were not happy with their nails. Maybe the other girls do a better job but those 3 things are a huge turn off.