Quick Facts About Nice Nail & Spa
Nice Nail & Spa has received both positive and negative feedback from customers. In order to evaluate the strengths and weaknesses of the business, we will examine the comments and assess the key aspects of their service.
Starting with the strengths, one customer commends Nice Nail & Spa for their fantastic pedicure service. The experience was relaxing, pain-free, and inexpensive. This indicates that the salon provides a positive customer experience in terms of comfort and affordability. Additionally, another customer praises the staff member, Michelle, for providing a relaxing spa pedicure. This suggests that there is skilled and attentive staff at Nice Nail & Spa who can deliver high-quality services.
Furthermore, a customer expresses satisfaction with the service they received for their ingrown toenails. This indicates that the salon has the expertise to handle specific foot conditions and provide effective solutions. Additionally, the customer mentions that it was the best experience they have had for their ingrown toenails, further highlighting the competence of the staff.
Moving on to the weaknesses, one customer had a negative experience with the deluxe pedicure. They paid for the deluxe service but received the same treatment as their friends who paid for the basic pedicure. This suggests inconsistency in service delivery and a failure to meet customer expectations. Additionally, the customer mentions that certain components of the deluxe pedicure, such as foot massage, were inadequate. This reflects a lack of attention to detail and a failure to provide the promised services.
Another customer expresses dissatisfaction with their acrylic nail fill. They claim that their nails were not filled correctly, and that there was still acrylic hanging from the sides. When they requested that someone fix the issue, a staff member responded rudely, suggesting an unprofessional attitude towards customer complaints. This negative experience may indicate a lack of consistency in nail service quality and a disregard for customer satisfaction.
Another weakness mentioned by a customer is the issue of payment. The customer states that a staff member insisted on cash payment and even watched as all the cash payments were put into a purse. This raises concerns about the transparency and legality of the salon's financial practices. The customer also suggests that this behavior may be an attempt at tax evasion or theft.
Finally, a customer expresses disappointment with the callus removal during their pedicure. They mention that the technician used a metal grater without any callus removing gel, causing their calluses to split open and leaving them with significant skin damage. This indicates a lack of attention to proper and safe practices during service delivery.
In conclusion, Nice Nail & Spa has several strengths such as providing a relaxing and affordable experience, skilled staff for specific foot conditions, and long-lasting nail services. However, there are notable weaknesses, including inconsistencies in service delivery, inadequate fulfillment of promised services, unprofessional responses to customer complaints, questionable payment practices, and the use of unsafe tools during treatments. These weaknesses should be addressed in order for the salon to improve and enhance the overall customer experience.
Best TL Reviews
Being a senior man with progressing arthritis, it is difficult to do my own toenails. My wife finally convinced me to get a pedicure. They did a fantastic job at Nice Nail & SPA! The experience was relaxing, pain-free, and inexpensive. I will be a lifetime customer.
Paid for the deluxe pedicure. Very dussapointed. Myvtwo friends paid for a basic. Got the same as them. They don't work on scrubs that help feet. They don't massage your feet but for a minute. They don't massage calves and whatever else was in deluxe.
MINDVYIU. I HAVE VERY NICE FEET. I've seen some really bad ones. Their jib wasveasy. I'm super clean and my feet are in great cind.
So they should've had plenty if time to massage me.
Lost my business.
Great service and good pedicure. Best experience ever had on my ingrown toenails. Very impressive. Definitely worth the money
Michelle did my spa pedicure today???? she is worth the time and very relaxing
I always get the spa pedicure who buys me tje gift card.. Walked out feeling and looking great
If I could, I would give them 0 stars. I went in to get a fill on my acrylic nails. My request was to just fill and do everything but the gel nail polish as I wanted to do that myself. So, the lady that was doing them, was not filling them correctly. I mentioned to her that some were not filled, it looked like I have had them for a week already. After she was done filling them, she told me I was done. I looked at them and they have not been filed nor buffed. There was still acrylic hanging from the sides. Nicely, I asked if someone else can come fix them, and she said yes they will be right with you. Then a man came to help, and he said to me "If you don't like them, If I were you, I wouldn't come back." Very rude comment. I said oh really, and he continued to say "well, since you are paying you should like them, but you don't so why come here." I have been going here for about 5 years, and never had an issue until today. I hope that the guy wasn't the owner.
Where to begin? I've been here many times but won't go back. I think the worst part was when the lady (Hannah) insisted I pay her in cash. When I told her all I had was a credit card she told me to go to the ATM around the side of the building, meaning I'd have to pay withdrawal fees, first of all. I told her it's a credit card and doesn't have cash withdrawal. She made me take it out and show her!
I don't know how this facility works. If the people rent the space or if they're hourly employees. However, having someone insist I pay cash and then watch as they stuff all the money they'd received from customers (I'm not talking about tips, it was everything for the full price of the services) into they're purse makes it seem super shady. At the very least, it's an attempt at tax evasive and at the worst it's both that and stealing from your employer.
On top of that, they were so rushed to get me out that she didn't perform the whole of the services I paid for. I got the $40 pedi which is supposed to come with a massage. She rubbed oil on me, literally smacked my legs a couple of times, and had me wash off. It also comes with callus removal. Her version was to take a metal grater to my feet without any of the callus removing gel. She scrubbed on them for so long it ended up causing my calluses to split open and now I have these huge craters in my skin.
I won't return.
I love to go here. My nails stayed on for 3 months, I just had to shorten them. I am so glad I was able to get my nails done last Saturday. I was comfortable and felt safe every one was wearing a mask. I'm hoping they will be able to reopen soon.
Anna gave me the best detailed and caring pedicure I’ve ever had. Was absolutely amazing! I had Gina at the same time working on my nail removal with manicure . So nice , talkative, and relaxing ! Hands down best service I’ve ever had and to top it off they are very affordable too! Thanks ladies !
Nice Nail & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
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| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 06:00 PM |
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