Quick Facts About Nancy Nails
Strengths:
1. Professional and welcoming salon team: Customers consistently mention the professionalism and welcoming nature of the salon team. This creates a positive and comfortable atmosphere for customers.
2. Skilled nail technicians: Many customers praise the skills and expertise of the nail technicians, mentioning that they do a fantastic job and provide high-quality services. They also appreciate that the technicians listen to their preferences and create nails exactly the way they want them.
3. Talented nail art: Customers appreciate the talented nail art done at Nancy Nails. They mention that the designs are beautiful, detailed, and artistic. The technicians are able to create intricate and personalized designs that leave customers satisfied.
4. Long-lasting manicures: Several customers mention that their manicures, especially gel manicures, last for weeks. They find the polish to be hard and shiny, even after doing tasks like washing dishes. This indicates that the salon uses high-quality products and ensures that the manicures have good longevity.
5. Good value for money: Customers find the prices at Nancy Nails to be reasonable and normal. Considering the quality of the services provided, customers feel that they are getting good value for their money.
Weaknesses:
1. Poor customer service: Some customers complain about poor customer service at Nancy Nails. They mention that the salon does not address their concerns or complaints adequately. The employees may have attitudes, speak negatively about customers in another language, or refuse to provide refunds or appropriate solutions to issues.
2. Inconsistent quality: There are mixed reviews regarding the quality of service at Nancy Nails. While some customers are happy with the outcome and find the manicures to be well-done, others express dissatisfaction with the results. They mention issues like botched jobs, nails peeling off, nails being misshapen or crooked, and acrylic not being properly smoothed out.
3. Unfriendly staff: Some customers mention that not all staff members are friendly. They find the workers to be cold or uninterested in providing a pleasant experience. This affects the overall atmosphere and customer satisfaction.
4. Refusal of certain services: One customer mentions that the salon refused to provide a pedicure for their aunt, citing that it was "too much work." This refusal could be seen as unprofessional and reflects poorly on the salon's commitment to customer service.
5. Organizational issues: Some customers mention disorganization in terms of managing appointments and determining the order of services. This can lead to confusion and delays, which may negatively impact the overall customer experience.
In conclusion, Nancy Nails has strengths in terms of professional and skilled technicians, beautiful nail art, long-lasting manicures, and reasonable prices. However, there are weaknesses in areas such as poor customer service, inconsistent quality, unfriendly staff, refusal of certain services, and organizational issues. These weaknesses should be addressed in order to improve the overall customer experience and satisfaction at Nancy Nails.
Best TL Reviews
Nancy nails is an amazing nail salon!! The entire salon team was extremely professional and welcoming. Pete was my nail tech and he did a fantastic job ???? my nails are so well done and we had great conversations throughout the service. He helped me feel at ease and he’s one of the few nail techs that did not make the nail drilling process uncomfortable. He also had wonderful recommendations on how to do my valentine’s day nails and he created the pretty nails in the photo. Highly recommend! Thanks to Pete and the team ????????
Been going here for years. But came at time to have to find a new spot. They don’t wanna service me because of their poor customer service. The photos are from gettin my nails done last Friday. They ended up like this Sunday. Peeled off peice of Acrylic came off. Problem is they don’t want you to speak up if it’s a problem. I’m spending my money if my nails aren’t correct up to par or Whatever you wanna call it I have a right to say something and be satisfied. Instead of having good customer service they wanna have a attitude. Talk in they language about you instead of being Kind and trying to resolve the situation and make you happy. They just want the money they don’t care if your happy or satisfied. I had one Tech there I seen on the regular who told me she can’t satisfy me because my nails was bubbly and that was a issue. I wouldn’t recommend. They deserve no stars.
Love getting my nails done here. They do your nails exactly the way you want them. I got a manicure with polish, but they were hard like gel, really shiny & lasted for weeks until I did a lot of dishes. The prices are normal. The manicurists are nice, friendly & don't mind if you stare in awe at their beautiful work while they practice nail art when they don't have a customer. I'm definitely going back
If I could give them zero stars I would. The only reason I gave them another try was because I decided to try a different nail tech. This time I went in just for a fill and she too did a botched job and this is after I did numerous corrections. You would’ve thought she was doing me a favor. I would never go back there or recommend them to anyone.
The WORST fill I have ever gotten. I’ve used them for so long and it’s time for a new place. Not only did I try to say it looked bad, they just wanted to rush me out. Not worth $53 at all. No wonder they have a sign saying no refunds.
My nails look worse in person. I went to this place after seeing that they had decent reviews on Google; unfortunately that was a mistake. The nail tech treated me like she was doing me a favor. She refused to properly correct my nails after repeatedly asking her to do so. As you can see from the pics, she didn't bother to smooth out the acrylic, remove excess acrylic from under my nails, and she didn't even clean the excess polish around my cuticles. My nails are crooked, misshapen, and bumpy. Please be aware before you go to this nail salon. Also, they don't have nail dryers so you're on your own as far as drying your nails.
New Location. Same talented and professional technicians. Gel nails, manicure, pedicure, eyebrows and eye lashes. Designs by Quinn. Really good, quality, detail work.
Love this place. The Best in Town.
12/ 2019, Another visit and another beautiful design. She listens to what I want and translates it into art. Very Satisfied. Recommended!
02/2020 Every time I visit I enjoy my time. Great service, super clean, amazing design.
♡♡ 3/2020 amazing design by Quinn, very Satisfied with service, cleanliness, and quality of work.
3/20/2021 Quin is so talented. Fast, beautiful, quality work. Always satisfied with the work performed here.
6/21 Wedding nails were perfection!
They do a great job as far as quality and outcome. I got a Gel manicure, eyebrow wax and tinting. I also had my lashes done and the outcome was great! I will say that some of the workers aren’t friendly and they did refuse to do a pedicure on my aunts feet. When I asked them for a reason why they wouldn’t do it the response was “it is too much work” last time I checked, your supposed to do “work “ in order to get paid so I couldn’t comprehend the “too much work” part and I was told that the workers have a right to refuse work just like my aunt had a right to go up the street and pay someone else for the “work” outside of them being unorganized as to who’s next for what service and the non-friendly manner they provide. The outcome of the service is very good which is why they get 5 stars.
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Nancy Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Amenities
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Gender-neutral restroom
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Restroom
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Wi-Fi
Payments
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Debit cards
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NFC mobile payments
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Credit cards
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
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| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | Closed |
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