NoorMahal Sweets Southall

+44 20 8843 9605

135 The Broadway, Southall UB1 1LW United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About NoorMahal Sweets Southall

NoorMahal Sweets in Southall has garnered both positive and negative feedback from its customers. In order to understand the strengths and weaknesses of the establishment, we will analyze the comments provided.

One of the key strengths mentioned by customers is the quality of the snacks and sweets offered by NoorMahal Sweets. The comments highlight that the snacks and sweets are of good quality, fresh, and delicious. Customers particularly appreciate the hot Jalebi, which is claimed to be the best in Southall. The use of pure ghee in making the Jalebi adds to its taste. This positive feedback about the taste and quality of the food is a significant strength and can help attract customers.

Another strength mentioned in the comments is the reasonable pricing of the food items. Despite some customers considering NoorMahal Sweets slightly more expensive than other options, overall, the prices are seen as reasonable. This can be advantageous for NoorMahal Sweets as it offers good quality food at affordable prices, which can attract customers looking for value for money.

The variety of Punjabi sweets available at NoorMahal Sweets is appreciated by customers. Although the comments mention that the sweets may be slightly more expensive, the availability of various options can be seen as a strength. Offering a wide range of sweets allows the establishment to cater to different tastes and preferences, thus attracting a diverse customer base.

Additionally, some customers mention the delicious taste of samosas offered by NoorMahal Sweets. The freshness and crispiness of the samosas are highlighted, indicating another strength in terms of the taste and quality of the food. This positive feedback about the taste and texture of the samosas can help attract customers who specifically enjoy this snack.

On the other hand, there are a few weaknesses mentioned by customers that NoorMahal Sweets should address. One customer complains about the customer service, giving it a low rating of only 1 star. The slow service and the employee's constant presence on the phone are mentioned as issues. Additionally, there were instances where the customer had to ask multiple times for their order to be fulfilled, and one person had to wait longer than others to receive their food. These customer service issues can create a negative experience for customers and should be addressed to improve customer satisfaction.

Another weakness highlighted in the comments is regarding the quality of a specific dish, mattar paneer. The customer claims that the dish was sour and smelled bad. This indicates a lack of consistency and attention to food quality. NoorMahal Sweets should ensure that such issues are promptly addressed to maintain the reputation of the establishment.

Furthermore, there is a negative incident mentioned where a customer purchased a burnt birthday cake. Although they wanted a refund, they were offered only a partial refund or a replacement cake. Such incidents can create dissatisfaction among customers and should be handled with better customer service.

In conclusion, NoorMahal Sweets in Southall has various strengths and weaknesses highlighted by its customers. The establishment's key strengths include the good quality and taste of their snacks and sweets, reasonable pricing, a variety of Punjabi sweets, and delicious samosas. However, weaknesses mentioned include poor customer service, issues with food quality consistency, and unsatisfactory resolution of customer complaints. NoorMahal Sweets should address these weaknesses to ensure customer satisfaction and maintain a strong reputation.

Best TL Reviews

They do limited snacks and sweets but quality is good. One of the few places in London where you will find good Jalebi, served hot. Reasonably priced

quality and quantity is very good. variety of punjabi sweets but little bit expensive than others. overall good food

Nice samosas were nice fresh crispy but full of potato 99% nice though parathe were nice fresh but a little raw and doughy in the middle overall fresh homely and nice

The best Jalebi place in the whole of Southall...pure ghee jalebi..crispy and deliciously crunchy n made fresh on order..you have to try it and you will forget the rest in Southall...seriously the BEST!!.And a special appreciation for HARISH who makes them.fresh for u...so polite respectful and lovely customer care..he deserves to be appreciated ????. great taste.. there's more sweets and samosas also devine inside ...great price for u to try...but I'm a jalebi lover...must try...its NOOR MAHAL ...please keep this great taste forever...love it..

Bought a birthday cake from here and the sponge was burnt. Went to return it and was told we could only have 50% back/a new cake when we just wanted a refund.

Service: 1 Star because it was slow and the guy was on the phone whole time (headset). Had to tell him few time to get something and the food came late as well.

Drinks should have got on the table asap, once ordered. We had to ask for it and he wasn't even paying attention.

One of my family had to wait for his food, we finished nearly half of our portion and his item wasn't on table.

Mattar Paneer curry was sour and it kind of smelled bad. We stayed quiet as we didn't want to embarrass him Infront of his customers.

Kind advice: not to be on his phone while attending to customers. Food should be fresh if not it shouldn't be bad either.

My husband is having tummy ache after having the mattar paneer.

Offers good range of Indian snacks

Everything is delicious and tasty and recommended everyone to go their and taste the food.