Starbucks Coffee

+44 113 245 9757

Unit 64, The Light, The Headrow, Leeds LS1 8EQ United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Starbucks Coffee

Starbucks Coffee has many strengths that contribute to its success as a chain cafe. Firstly, it is located in a good central location, making it easily accessible to customers. This is an advantage as it attracts a larger number of people, including both local residents and tourists. The availability of a large amount of seating is another strength, as it allows customers to comfortably enjoy their drinks and snacks inside the cafe. Additionally, the range of drinks and snacks offered is extensive, providing customers with a variety of options to choose from. This variety caters to different preferences and ensures that there is something for everyone.

The friendly and helpful staff at Starbucks Coffee are also a strength of the coffee place. Their customer service skills contribute to the overall positive experience that customers have. Being greeted with a smile and having any questions or concerns answered promptly enhances the overall atmosphere and encourages customers to return. Moreover, the presence of public toilets within the cafe is convenient for customers, as it saves them from having to find alternative facilities elsewhere.

Despite these strengths, there are some weaknesses that have been highlighted in the comments. One of the main weaknesses is the inconsistency in the availability of certain menu items. Customers have expressed frustration over items such as matcha and strawberry refreshers being unavailable during their visits. While it is understandable that things may run out, the frequency with which this seems to occur can be seen as a weakness. This can lead to disappointment for customers and potentially deter them from returning to the cafe.

Another weakness that has been mentioned is the poor quality of some menu items. Complaints have been made about the taste of drinks, such as iced tea tasting like water, and the texture and flavor of lattes not meeting expectations. These negative experiences can greatly impact the perception of the coffee place and can lead to customers feeling like their money and time have been wasted.

Additionally, the cleanliness of the cafe is seen as a weakness. The need for a "lick of paint" and the grubby condition of the toilets create a negative impression of the establishment. This can lead to customers feeling uncomfortable and unsatisfied with the overall experience, and may discourage them from returning or recommending the cafe to others.

Another significant weakness highlighted in the comments is the poor customer service. Customers have described experiencing rude and unhelpful behavior from the staff. This can greatly impact the overall satisfaction of customers and can even result in them boycotting the cafe entirely. It is crucial for Starbucks Coffee to address this weakness and ensure that all staff members are properly trained in customer service skills.

In conclusion, while Starbucks Coffee has strengths such as its central location, ample seating, extensive menu, and friendly staff, there are also weaknesses that need to be addressed. The inconsistent availability of menu items, poor quality of some menu items, cleanliness issues, and poor customer service contribute to a negative perception of the coffee place. By addressing these weaknesses and focusing on improving the overall customer experience, Starbucks Coffee can continue to thrive and maintain its customer base.

Best TL Reviews

A decent chain cafe in a good central location. There is a large amount of seating and a good range of drinks and snacks to choose from.

Attempted to order a strawberry refresher and a green tea matcha, they had no matcha as with other things (that's fine, things run out, whatever) strawberry refresher has no coconut in it and I got a iced tea instead and it just tastes like water, what a waste of time, would of gone back but everyone working looked like they'd rather die than be there. I work as a chef so I can relate to things running out and having a hard day but this is inexcusable for how much it is

Good branch in a nice place near city centre.

Ther is a good place to sit in inside as well as a nice outside area.

Good collection of biscuits and cakes as well.

A nice place for breakfast or brunch.

There are public toilets inside.

The staff are very friendly and helpful also.

Unfortunately but this place shouldn't be call Starbucks is destroyed the whole brand good name... customer service terrible and coffee ouh terrible. Me and Hubby ordered 2x egg nog lattes and what we get mug of water in coffee colour taste is nor like should. After complaining about taste we get new one but still was not this like in other Starbucks which we visited before... wasting of money and time...

Nice place just needs a lick of paint, only downfall is the one and only toilet there is grubby and always looks like it needs a good clean and definitely needs re painting.

Absolutely awful customer service. If I could I would rate it a 0.

I ordered a latte and a slice of banana bread which the barista behind the till couldn’t understand what I asked for so had to repeat a few times. Then they took some time to make the latte and handed it over to me without the banana bread at which point I was getting late so had to rush. When I realised I called back to let them know I came in around 10 minutes before and left the bread but took the latte is there a chance I can come down later for a refund for the bread as it wasn’t put with my latte and I was just handed a latte. She replied with no I am not handing out food and how am I meant to know you came in. I explained and said I was in a rush and why wasn’t I handed my full order together instead of waiting longer. She had an awful attitude and was practically screaming down the phone at me!

They spent ages making the orders and not making one full order so half orders to each person and handing them over one at a time. I will not go into this branch again after the way she spoke to me and how rude she was! I think a little more customer service training may help them and learn how to treat their customers who are paying so much for their breakfast/lunch.

We had a cappuccino and a caffelatte but very unfortunately they didn't taste as great as before (here the first time). We couldn't finish and just left it.

My first drink was awful, staff were more than happy to remake it. Second one much better.