Ocean Palace Chinese Take Away

+44 1670 822868

38 Glebe Rd, Bedlington NE22 6JT United Kingdom of Great Britain and Northern Ireland

Open Today: Closed

Quick Facts About Ocean Palace Chinese Take Away

Ocean Palace Chinese Take Away has received a mix of positive and negative comments. In order to evaluate its strengths and weaknesses, let's analyze the comments in detail.

Starting with the strengths, it is clear that Ocean Palace has a dedicated and loyal customer base. One comment states that they have been using the restaurant for a long time and the staff recognizes them, referring to them by name and preparing their order in advance. This level of personalization and familiarity is a strong indicator of good customer service and a positive customer experience.

The comments also highlight that the portion sizes at Ocean Palace are generous and the food is of good quality. Customers have specifically praised dishes like squid, chicken chow mein, spring rolls, and chips. The consistently good quality of these items indicates that the restaurant pays attention to the taste and presentation of their food. Furthermore, the inclusion of complementary prawn crackers adds value and enhances the overall dining experience.

However, despite these positive aspects, there are several weaknesses that need to be addressed. One customer expresses disappointment with the flavor of the food, claiming it is average at best and lacks the expected kick and spiciness. Additionally, they mention that the meat was chewy, indicating a lack of quality control. The comment also suggests that the food feels pre-made and lacks freshness, as it took only 5 minutes to cook. This perception of pre-made food can negatively impact the overall dining experience.

Another weakness highlighted by customers is the poor customer service provided by the front of house staff. One customer mentions that the lady at the front desk lacks customer service skills and another comment suggests a feeling of hostility. This type of feedback raises concerns about the overall customer experience and the professionalism of the staff.

Furthermore, the pricing of the food at Ocean Palace is mentioned in a negative light. One customer states that for the price paid, they were expecting something special but found the food to be average. Another customer expresses surprise at the cost of their meal, indicating that it may be overpriced compared to other Chinese takeaways in the area. This suggests that the value for money at Ocean Palace may not be optimal.

Moving on to the weaknesses related to the food itself, one customer complains that their meal was greasy and didn't taste good. The presence of excess oil can give the impression of a lack of cleanliness in the kitchen, which can be a major concern for customers. Another customer mentions that their Singapore chow mein lacked flavor and was disappointing compared to their local Chinese takeaway. This suggests that the flavors and authenticity of certain dishes at Ocean Palace may not meet the expectations of customers who are familiar with a specific regional style of Chinese cuisine.

In summary, the strengths of Ocean Palace Chinese Take Away are the personalized service and recognition of loyal customers, generous portion sizes, and good quality of certain dishes. However, the weaknesses include average-tasting food, lack of flavor and freshness, poor customer service, potentially overpriced meals, perceived greasiness in the food, and a failure to meet the expectations of customers familiar with specific regional Chinese cuisine styles. Addressing these weaknesses would be essential for Ocean Palace to improve its overall customer experience and reputation.

Best TL Reviews

Have been using Ocean Palace so long they know me by name, and usually see me coming and get my collection order ready before I make to the door - No complaints from us!

Always quality and generous portions - squid, chicken chow main, spring rolls, chips top and complementary prawn crackers class every time

I’m adamant northerners are just used to average food and call it ‘the best’. For the price I was expecting something special. But it’s average at best. Lacks flavour. You can tell it’s pre made, it literally took 5minutes to cook. The meat was chewy. The sauce was meant to be spicy/hot but had no kick. I was edible but won’t be going back.

To top it off, the ignorance from the lady on the front desk. Lacks customer service. There are plenty other Chinese shops in bedlington. That serve the same average Chinese food, but cheaper and better service.

Lovely food, but the front of house staff (especially whoever answers the phone) needs some serious training with regards to customer services. Discussing this with friends and family suggests the feeling of hostility is a common occurrence.

First time I have been never again, ordered a starter of Ribs and a Main dish on Thursday evening with a side of curry sauce, food okay nothing to write home about, looked at my bank statement £26.30 Really!!!!! Lady taking orders not rude but taking calls at the same time, more fool me for not questioning the cost, wont be back.

My Meal is very greasy bit like oil and not good food

Tried it out as in the area working, got the Singapore chowmein very poor literally noodles with some curry powder mixed in not made with chilli oil that I’m used to at my local and lacking in meat Prawns etc pretty flavourless disappointing

1st Time we've used Ocean Palace. Totally Fantastic Quality Food. We Ordered House Special Chow Main bbq Spare Ribs and Curry Sauce. We Travelled 7 Miles but Honestly Well Worth it.