Quick Facts About Olivia's Beauty Salon
Olivia's Beauty Salon has several strengths based on the comments. Firstly, the salon is well-kept, which creates a pleasant and inviting atmosphere for customers. Additionally, the stylists are described as friendly, which contributes to a positive customer experience.
Another strength mentioned is the ability of the stylists to listen to the customers' wants and needs. Olivia, in particular, is praised for her attentive and detailed approach to ensure that the haircut matches the customer's expectations.
Veronica, a stylist at the salon, is also highly regarded for her reliability and skill in cutting and fading hair. This shows that Olivia's Beauty Salon has talented staff members who have built a loyal customer base.
Furthermore, Marcela is specifically mentioned for her excellent customer service, highlighting the salon's commitment to providing top-notch attention to their clients.
The salon's reasonable prices are also mentioned as a strength, with one customer expressing satisfaction with the affordability. This suggests that Olivia's Beauty Salon offers good value for money.
The comments also mention that walk-ins are welcomed, and even without an appointment, the wait times tend to be short. This is an additional strength as it shows that the salon is efficient in managing their customers' time and provides convenient services.
However, there are several weaknesses highlighted in the comments as well. One customer had a negative experience with getting highlights and expressed disappointment with both the lack of coverage for gray hairs and the high cost of the service. The customer even provided a photo to support their claim. This suggests that there may be issues with the consistency and quality of the salon's services.
Another customer expressed dissatisfaction with their visit to the salon. They had made an appointment over the phone for a specific curly hair specialist and requested a certain haircut and color. However, upon arrival, they received a different treatment than what was discussed and expressed frustration over the stylist not following their instructions. This suggests a lack of communication and professionalism on the stylist's part.
The same customer also mentioned that the stylist did not place conditioner in their hair as requested and did not consult with them about their daily hair routine or parting preferences. This highlights a lack of attention to detail and a failure to provide personalized service.
Another weakness mentioned is the stylist's inability to fix the customer's dissatisfaction or communicate with the salon owner in a timely manner. This implies a lack of proper procedures for resolving customer complaints and ensuring customer satisfaction.
In conclusion, while Olivia's Beauty Salon has strengths such as a well-kept salon, friendly stylists, attentive listening, and affordable prices, it also has weaknesses in terms of inconsistent service quality, lack of professionalism, and inadequate handling of customer complaints. These weaknesses should be addressed to maintain and improve the salon's reputation.
Best TL Reviews
First time here and I absolutely loved it. A well kept salon with friendly stylists. Got highlights and really love how they turned out with my natural hair color. Norma was great!
Tanto me recomendaban este lugar .hasta que fui.les cuento que fue una gran decepción fui por unas mechas e incluso tengo muchas canas y tuve que ir al día siguiente x que no había pintado las canas aparte que fue un robo me cobraron $ 250 no me hubiese quejado si me hubiesen hecho un buen trabajo.???? y para que no crean que les miento les dejo una foto
Olivia is always a great stylist. She listens to what you want, answers all your questions and is very careful and detailed to make sure your haircut is just what you want!
I moved to IL 10 years ago and tried so many barbers in Chicago. I finally found the one, Veronica. Veronica is my go-to. She is reliable, she remembers my preference each time and she knows how to fade and cut really well. She's the best.
Excelente atención departe de marcela
Made an appointment over the phone and asked for a curly hair specialist to cut and color my hair. I asked for a deva cut and balayage color. Over the phone I was quoted about 200. When I arrived I showed the stylist a picture of the hair color I’d like and she said ok. She started putting foil all over my head which confused me because I asked for balayage which are colored tips similar to ombré effect. I haven’t had my hair done in along time and I wasn’t about to tell the stylist how to do her job. Then when conditioning my hair she asked if I wanted a deep conditioner for $15 I said fine and she washes my hair out at no point did she leave conditioner in my hair. When I say back in the chair I said these are highlights not balayage and she just said no. She insisted on blowing my hair out to show me the color. I honestly shouldn’t have even paid. She charged me 305 way over the phone quote and I still tipped. The cut itself is terrible as well not the deva cut I asked for just layers that don’t blend into each other. I tried to call the owner because I didn’t want to argue with the stylist but she wasn’t there when I called. I’m not sure how they can even fix this I don’t want anyone else touching my hair. The stylist didn’t even consult with about how I wear my hair on a daily basis or how I part it. Not professional at all. Not worth the money especially for people with curly hair find a real specialist.
I'm glad I accidentally ran into this place... 2 years later I'm still going and am not looking to move at all. I tried all the wonderful hairdressers. They are all good. Buy I have to give props to Norma and Marcela. They are my go-to girls. ????
Ive been coming here for two years, and always walk out with a wonderful cut! Every stylist is wonderful- they listen to what you want, and ask questions throughout the cut ro make sure you are getting what you want. Prices are very reasonable, and even without an appointment, the wait times tend to be short.
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Olivia's Beauty Salon Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 08:00 PM |
|---|---|
| Tuesday | 09:00 AM - 08:00 PM |
| Wednesday | 09:00 AM - 08:00 PM |
| Thursday | 09:00 AM - 08:00 PM |
| Friday | 09:00 AM - 08:00 PM |
| Saturday | 09:00 AM - 05:00 PM |
| Sunday | 09:00 AM - 03:00 PM |
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