Smoochie Poochie

+1 602-245-4418

2045 E Foothill St, Apache Junction, AZ 85119 United States of America

Open Today: Closed

Quick Facts About Smoochie Poochie

Smoochie Poochie has several strengths based on the comments provided. Firstly, many customers have been loyal to the business for over a decade, which suggests that they consistently provide a positive experience. The fact that one customer specifically mentions using the same groomer for years and the groomer being "awesome" indicates a level of expertise and customer satisfaction. Moreover, the owner, Deb, is described as friendly and appreciative of customers, creating a welcoming and warm atmosphere.

Additionally, Smoochie Poochie is praised for their care and love for animals. Several customers mention that they trust the staff with their dogs and feel that their pets are well-treated. One customer goes as far as to compare the experience to having a babysitter, highlighting the trust and comfort they feel in leaving their pets at Smoochie Poochie. This level of care and trust is crucial for a grooming business, as customers want to ensure their pets are in safe hands.

Another strength of Smoochie Poochie seems to be their reasonable prices. One customer mentions that they charge the least amount they have ever paid, indicating that their services are affordable. Combined with the positive feedback on the quality of grooming, this makes Smoochie Poochie an attractive option for customers looking for both affordability and a good outcome.

Furthermore, the business is praised for its customer service. The staff is described as listening to customer requests and preferences, ensuring that the grooming is done exactly as instructed. Accommodating specific requests, such as creative cuts for dogs like boots, bangs, and fohawks, shows a willingness to go the extra mile to satisfy customers. This dedication to customer service can lead to positive word-of-mouth recommendations and repeat business.

On the other hand, there are a few weaknesses that can be identified from the comments. One customer had a negative experience with a cut on their dog's nose. While it may have been a genuine mistake, it is important for the business to address this issue promptly and offer a resolution to ensure customer satisfaction. Moreover, the comment about the staff lying about the cut suggests a lack of transparency and honesty, which could damage the trust between the business and its customers.

Another comment raises concerns about the owner's response to negative feedback. Although the exchange itself is not provided, the customer expresses disappointment with the owner's response, calling it "hateful" and "poor business practice." A business owner should strive to address customer concerns professionally and ensure that their reputation is not tarnished by negative interactions.

Furthermore, the mention of possible fake reviews raises questions about the business's integrity. If these allegations are true, it is imperative for the business to address them appropriately. Fake reviews can erode trust among potential customers, so it is important for Smoochie Poochie to conduct their operations in an honest and transparent manner.

In conclusion, Smoochie Poochie has several strengths, including loyal customers, caring staff, reasonable prices, and good customer service. However, there are also weaknesses, such as potential issues with transparency, negative customer experiences, and inappropriate responses to feedback. To maintain and improve their reputation, the business should address these weaknesses promptly and focus on delivering consistent, high-quality service to all customers.

Best TL Reviews

I have been going to Smoochie Poochie for over 10 years now to get my fur babies nails done. I always use the same groomer and he is awesome. Deb, the owner is very friendly and appreciative of my business. I really love going here.

I have been bringing my dogs to her for a couple years now and I want to say she does an excellent job she cares for the animals, she loves animals or she wouldn’t be in this business. I trust her taking my dogs all day, I actually love it it’s like a little babysitter she’s got a playroom , all day long she deserves a five star rating best place I found anywhere in 10 years that I have brought my dogs to. Keep up the good work girl and hopefully I can book an appointment for tomorrow lol

First time and last time I will groom my dog here!!!!

It took 4 hrs and a fresh and FREE small cut on top of my dog nose.

They said it was there before.....Liars.

(Excuse the photo, my dog was already getting seed pods stuck on her from my back yard).They did a great job on my dog, they charge the least amount I've ever paid and my dog seemed cheerful when I picked her up but not franti , which I think is a sign she was well treated. They seem to really love animals and have great customer service.

This place did a great job with my yellow lab. I added a before and after picture to show the results. Not only did they do a great job the prices are reasonable, and the people listened to me I I told them how to be careful as hes an old man. I would definitely recommend this place to anyone I know to take their pets to get groomed . Thank you Smoochy Poochie for making it so I can love on my lab without being covered in hair!

Not how you respond to unhappy clients calling then crazy and delusional. Never been a client but going on response rants because they are concerned about other peoples dog possibly dying here does not warant such responses. Any business owner needs to accept liability thats comes with running a business. AND IF THE REVIEWS ARE FAKE you need to adress them with action by proving you do not enact in such behavior. Despicable... There is legal due of process simply do better

Update: I don't doubt they do good with alot of dogs and I'm sure alot of the time they do. But irrational responses to unhappy clients is just poor business practice. It is true the customer isn't always right but let your work speak for itself and people will come. These responses are hateful to the people that just want a safe environment for their animals.

Smoothie Poochie has good prices and they do a great job with the grooming. They asked details about how I wanted things done for my Golden Doodle and then groomed her exactly the way we had gone over. My sister uses Smoochie Poochie for her cocker spaniel too and she likes to get creative. They’ve done fun things like “boots”, bangs, and a fohawk.

I brought my dog in for her first proffesional grooming as I had always done it myself before. The girl at the counter was friendly and welcoming and allowed me to sit in the waiting pen for as long as I could to soothe my dog. The groomer came out to greet my dog and I and I explained what I wanted done and he had a name for the cut I was wanting. I stood and shook his hand and left knowing my dog was in good hands. A couple hours later I recieved the call that my dog was ready and when I arrived I was very impressed that they got my scraggly looking mut cleaned up and cut just as we discussed. They seem to do a lot of home placements for shelter dogs from what I heard of the phone calls which is a great service to the community. Highly recommend Smoochie Poochie, even to a guy who considers himself a manly man I proudly said "Smoochie Poochie" to my friends who asked where I took my dog.