Vs1 nails and spa

+1 440-421-9099

5338 Mayfield Rd, Lyndhurst, OH 44124 United States of America

Open Today: -

Quick Facts About Vs1 nails and spa

Strengths:

1. Positive customer experiences: Some customers had positive experiences at Vs1 Nails and Spa, praising specific technicians for their skill, creativity, and friendliness. This indicates that there are employees who are capable of delivering high-quality service and building rapport with customers.

2. Clean and aesthetically pleasing environment: Multiple comments mention that the salon is clean and visually appealing. This creates a pleasant and comfortable atmosphere for customers, which can enhance their overall experience.

3. Availability on Sundays: The fact that Vs1 Nails and Spa is open on Sundays is mentioned as a positive aspect by one customer. Being open on weekends can attract customers who work during the week and may find it difficult to schedule appointments on weekdays.

Weaknesses:

1. Inconsistent quality of service: Several customers had negative experiences with the quality of service they received. Complaints include nails growing out quickly, poor application of nail polish, chipping nails, cuts on cuticles, and lumpy polish. These negative experiences suggest that there is a lack of consistency in the skill and attention to detail among the technicians at the salon.

2. Overpricing: One customer specifically mentioned that the salon is overpriced and expressed dissatisfaction with the value for money. This suggests that Vs1 Nails and Spa may have higher prices compared to other nail salons in the area, which could deter price-sensitive customers.

3. Issues with appointment scheduling and punctuality: One customer complained about a missed appointment due to the absence of the nail technician they had scheduled with. This indicates a lack of reliability and organization in terms of scheduling and honoring appointments. Punctuality and honoring commitments are crucial aspects of customer service, and failing in these areas can lead to customer frustration and loss of trust.

4. Poor customer service and attitude: One customer expressed dissatisfaction with the owner's attitude when bringing up concerns about a poor job done on their nails. This highlights a potential issue with customer service and suggests that the salon may not prioritize addressing and resolving customer complaints in a satisfactory manner.

Conclusion:

Based on the comments provided, Vs1 Nails and Spa has both strengths and weaknesses. The salon receives positive feedback for having friendly staff, a clean environment, and talented technicians who can produce great results for certain services. However, there are several areas that need improvement, including consistency in service quality, fair pricing, appointment scheduling, and customer service. Addressing these weaknesses can help Vs1 Nails and Spa enhance its reputation, generate positive word-of-mouth, and attract and retain more satisfied customers.

Best TL Reviews

I got my nails filled this morning and I guess I was in too much of a rush to notice that it looks like my nails are already grown out… this looks terrible. I got them done today!!!!

***UPDATE*** Wednesday morning

I went this morning and Vivian did a WONDERFUL job! She was so sweet and accommodating! My nails look beautiful!!! This is service!!!

One of the worst nail salons I’ve ever been to. I usually take reviews with a grain of salt but this place is actually over priced and terrible. Would give zero stars if I could.

Edit: Actually I only changed my nail color because you didn’t have the gel nail color I originally picked out. I have been getting my nails done for 20 years and there wasn’t paint on the sides of any of my nails. If your employee has poor eye sight you should probably not have them doing manicures. Secondly, if I am the customer I am not paying for a poor job as received from your establishment. And I surely shouldn’t get attitude from the owner when requesting it to be done properly! In addition, I asked for a regular pedicure because I have psoriasis on my skin therefore I cannot have the “sugar scrub” or any sort of scrub on my feet which your technician didn’t seem to understand.

I have never had a bad experience here. Danny does amazing at dip powder nails and is so kind and creative! My new favorite spot.

The staff was friendly, and the place was clean. But after washing my hands once and removing the sheen of the cuticle oil, I could really see just how bad this full set was. These photos were taken 30 minutes after service and a hand wash. I have cuts all over my cuticles and finger tips, and have had to douse my hands in peroxide and antibacterial ointment to prevent infection. Will not return.

My regular nail salon cancelled my appointment last min so I went here instead. I read good reviews and the place looked beautiful when I walked in. My nail tech was really friendly and making conversation with me. The whole experience was positive and everything was fine. My nails looked great right after but not even 24 hours later, everything was chipping. They just looked so bad and it hadn’t even been 24 hours yet! These Pictures were taken 7/12/21 and I got my nails done 7/9/21. I understand things happen but I most likely won’t be coming here again and I will stick to my regular nail salon from now on.

I spent a little over $200 there and two days later my nails have been chipping. Before the chipping tho the polish and acrylic was on my cuticles. The only thing I like here was that they are open on Sunday. Never again unless absolute emergency.

Normally service here is good. Went in today for a pedi w gel polish( loved it! came out amazing) When it was time for my nails I think his name was Danny , or David (can’t remember) he did a my fill and shaped my nails then passed me off to someone else to do my color. My nails look horrible. Polish is extremely THICK, some spots look lumpy. And I was charged $122.00 for this service . I will not be back after this . Maybe have more people come in on Sunday’s so you don’t have to rush through clients . **Gave 2 stars bc I never have an issue with my pedi ***

I spoke with Steve on 4-3-23 I asked him if he would be in the shop 4-4-23 he said yes, I told him I would be there at 10:00am. I was at the shop at 8:30am sitting in the parking lot waiting with my daughter, btw she made provisions with her job to bring me because I had hip surgery and walking & driving isn’t easy. I went inside the shop at 9:30 and waited only to be told at 10:20 Steve was not coming in. I was told his wife would be there and that’s great, but she’s not Steve. This isn’t the first time this has happened but it’s the last time it will happen with me. My time is valuable Steve, an I don’t appreciate you doing this to me. I haven’t been in a while because your prices are a little high for me but I decided I would come for my full set. I live about 30 to 45 minutes away but I like Steve so my daughter would bring me. There’s a nail shop I’ve been going to that’s 15 minutes away and he takes appointments and the prices are great. I will continue now with the other shop because again my time is valuable.????????✌????