Pavilion Cafe - East Park (AJR Catering Ltd)

+44 1482 375100

The Pavillion Cafe/Holderness Rd, Hull HU8 8JU United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Pavilion Cafe - East Park (AJR Catering Ltd)

Pavilion Cafe at East Park has received mostly positive comments from customers, highlighting its strengths. The cafe is described as lovely, with a fantastic atmosphere and friendly staff. Customers appreciate the great service and accommodating nature of the staff who cater to dietary restrictions such as gluten intolerance. The cafe offers delicious vegan blueberry muffins and oat milk lattes, which are highly recommended by customers. The cleanliness of the tables after customers have finished dining is also praised.

The positive comments reflect a strong customer satisfaction and repeat patronage, with many customers expressing their love for the cafe and mentioning it as one of their favorite places to visit. This demonstrates that the cafe has successfully created a welcoming and enjoyable environment for its customers.

However, there are also negative comments that mention weaknesses in the overall customer service experience. One customer describes their visit as having abysmal customer service and cites an incident where they felt unwelcome and encountered rude behavior from the staff. The customer's friend asked for a small warm milk or tea for her child but was met with hostility and informed that they don't provide children's drinks. Another customer shares a similar experience where they were made to feel unwelcome and the staff were rude. The comment mentions being served a cup of tea with the teabag still in it.

Other negative comments describe the decline in service compared to previous experiences. One customer mentions that the cafe used to be dog-friendly but was disappointed to find that they no longer provide dog bowls and staff were rude. This comment highlights a decrease in overall customer experience and the staff's lack of accommodating behavior. Another customer suggests that the service at the cafe is slow and there is a need for better organization. Although they consider it a nice place to visit, the slow service can be perceived as a weakness.

Despite some negative comments, the majority of comments praise the cafe's food quality and selection, as well as the friendly and cheerful staff. The cafe is commended for its excellent bacon sandwiches and Yorkshire Tea. Some customers appreciate that the cafe welcomes dogs and their owners, providing a nice place to stop during walks.

In conclusion, Pavilion Cafe at East Park has several strengths. The cafe has a lovely atmosphere and polite staff who provide great service. They offer delicious food and drinks, including options for those with dietary restrictions. The cleanliness of the tables is also appreciated. However, there are weaknesses identified in the form of poor customer service experiences, including unfriendliness, rudeness, and a lack of accommodation. Some customers also mention the need for better organization and improved heating during cold weather. Overall, the cafe has a positive reputation, but there are areas that could be improved upon to provide a consistently positive customer experience.

Best TL Reviews

Lovely cafe, highly recommend. I enjoy a trip here every Saturday morning, after parkrun with friends. Great service, and they cater for my gluten intolerance. Love the cake! ☺️

A fantastic atmosphere.

Lovely Staff always polite and positive.

There do amazing oat milk lattes and the vegan blueberry muffins are delicious.

Tables are always cleaned when customers have finished.

A lot of positive comments about Pavilion cafeteria, and some negative.

5 Stars ⭐️ for the hard work the staff put into making Pavilion Cafeteria welcoming.

One of my favourite places.

Feel inclined to write a review as I have genuinely never experienced such abysmal customer service in a cafe, in my life. Visited with a friend, we both had young children with us, it was a very cold day. From the beginning the lady was unfriendly and quite rude. My friend ordered first, asked if she could order a small warm milk or tea for her little boy and met with complete hostility and "no we don't provide anything like that here" (kids drinks seemed limited), so she asked for another cup which was begrudgingly provided. Then I ordered, my little girl spent a while choosing a cake and I ordered a milky hot chocolate , asking for a small cup for daughter and splash of milk, with that, a very rude young man stomped out from the kitchen exclaiming I would have to pay for a splash of milk and cup "we do not condone sharing drinks here"!!! My daughter Is 2 and I was sharing because they don't provide drinks for children! I asked how much a splash of milk was (I was happy to pay reasonable amount) and he said £2.40 so I said I was very disappointed with the service in general and wasn't prepared to pay that for a splash of milk to which he whipped my tray off me, and asked us to leave.

Terrible, so rude do not bother wasting your time here!

The food is good quality and has a good selection, the service is slow, think it needs organising better, overall though it a nice place to visit ????

Please do not not mistake this cafe it once was! We did. We walked through the park with our two dogs. Remembering how it was, we were looking forward to a cup of tea and a sandwich. Despite stating it is dog friendly it is not! they will not put dog bowls out. Even the local council workers are reluctant to use it. The staff are rude. They served me a cup of tea, and still left the teabag ! horrible experience, and not the place it was just a few years ago.

Lovely coffee shop. Welcomed us and our dogs inside. Paradise slice - best I have had. What a lovely place to stop when out for a walk.

Food was nicely cooked and presented well, staff friendly cheerful, so overall quite a good experience, could do with to sets of doors to keep heat in, in cold weather but that's a minor gripe

It's only a cafe in the park but there's plenty of choice of things to eat and drink and the staff are great. Excellent bacon sandwiches and Yorkshire Tea too.