Peking Express

+44 1634 717300

52 Station Rd, Rochester ME2 4BP United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Peking Express

Peking Express has received both positive and negative feedback from customers, which gives us insight into its strengths and weaknesses. Let's analyze the comments to better understand its strengths and weaknesses.

Strengths:

1. Excellent Food Quality: One customer mentions that the food was the best they have had in a while. The food was well seasoned, had great flavor, and was delicious. The commenter is even a fellow chef, which adds credibility to the claim.

2. Efficient Delivery: Multiple customers commend Peking Express for delivering the food quickly. They mention that the food arrived hot and fresh, which is a positive aspect of their service.

3. Friendly Delivery Staff: One customer mentions that the delivery person was chatty and friendly. This indicates that Peking Express has courteous staff members who prioritize good customer service.

4. Consistency in Quality: Another customer mentions that they have ordered multiple times and have consistently experienced hot, fresh, and tasty food. This indicates that Peking Express is capable of maintaining a high standard for all orders.

5. Loyalty of Customers: Despite negative experiences, some customers mention that they have been patrons of Peking Express for a long time. This suggests that the restaurant has built a loyal customer base, which is a testament to their strengths.

Weaknesses:

1. Inconsistent Service: One customer had a negative experience with delivery. They had to wait for an extended period, and their food arrived late and lukewarm. This suggests that Peking Express may struggle with consistency in their delivery service.

2. Poor Customer Service: A customer complained about the owner's behavior when they contacted the restaurant to file a complaint. The owner was allegedly rude and hung up on the customer. This highlights a potential issue with the management's customer service skills.

3. Inaccurate Delivery Information: A customer mentioned that their order was delayed, and when they contacted the restaurant, they were informed that the Just Eat app's delivery information was inaccurate. This could be a challenge for Peking Express, as it leads to confusion and dissatisfaction among customers.

4. Declining Food Quality: A long-time customer expresses disappointment in the decline of food quality. They mention that the chicken balls were cooked in excessive fat, and the lemon chicken was inadequately cooked. This suggests that there may be inconsistency in Peking Express' food preparation and quality control.

5. Order Errors: Another customer mentions that their order was incorrect, and they were not satisfied with the food. This indicates that Peking Express may struggle with accuracy in fulfilling customer orders.

Based on the feedback, Peking Express' strengths include excellent food quality, efficient delivery, friendly delivery staff, consistency in quality, and a loyal customer base. However, they also face weaknesses such as inconsistent service, poor customer service, inaccurate delivery information, declining food quality, and order errors. Addressing these weaknesses would be essential for the restaurant to enhance customer satisfaction and maintain loyalty.

Best TL Reviews

Me and my roomate had a great Chinese last night, was probably the best I've had in a while, probably one of the best ones I've had in medway. I really don't understand these bad reviews as the food was delivered quickly, it was hot and absolutely delicious, I usually find most Chinese's to be bland but everything was wonderfully seasoned and had great flavour, this is coming from a fellow chef and we will be ordering again from you! Thankyou so much!

the food was hot and very nice compared to places closer to home and it was also delivered quickly by a lovely bloke who was very chatty will definitely be returning!

I ordered my food not long time before they to closed,the food arrived burned and with a faraway from delicious taste.If they were so much on rush to close,why they accepted my order?This was my last order from this place:).

We've ordered a few times since they've been under new management and cannot fault anything, the foods been amazing hot and fresh and has been delivered in the quoted time. Our new favourite Chinese now would absolutely recommend it to anyone!

Very disappointed.

Ordered about 6.10pm, rang them at 7pm as the food still hadn't arrived. The woman on the phone claimed that we cancelled, she then said that she'd send the driver to deliver our food.

At 8.30pm I phoned again as the food STILL hadn't arrived. The woman said that they made the food again and the food was on its way.

At 8.45pm the food finally arrived!

The food was luke warm... none the less it tasted nice.

The worst customer service experience, the picture on their leaflet is very misleading. I ordered something from them and complained, but instead the owner who I spoke to kept slamming the phone down on me, claiming I am shouting at her when clearly she was the rude one. They need a better manager in that place to deal with customer querries politely and in a more civilised manner. The quantity of food you get compared to how much you pay for should be reviewed as well. VERY RUDE OWNER. NO STAR GIVING, WASTE OF MY MONEY.

Very disappointed. We have been coming here for 8 years, last night was the final time.

The food wasnt cooked properly, the order was wrong. The chicken balls were dripping in fat, the lemon chicken wasnt cooked properly. Somone is going to get I'll eating it.They did send the driver back with a refun for the noodles. I dont know if they have changed there cheif!!..

It saddens me to say but they have lost our custom.

Very disappointed.... used Just Eat (God knows how you leave a review on there!)

I received a text to say your food is on its way... almost 30 minutes later when we was still waiting I called them... a lady told me the just eat app isn’t accurate!

The food was warm but sweaty where it had sat wrapped up for so long.

The order was wrong and we left most of it. I was going to call they back but I can’t be bothered.... based on my call to ask where the order was!

We literally live 5 minutes from the restaurant....