Quick Facts About Pendleton Nails
Strengths:
1. High customer satisfaction: Several comments mention that customers are happy with the nails they got done at Pendleton Nails. They appreciate that the nail technician took the time to ensure the nails were exactly what they wanted.
2. Competitive pricing: The average price of a full set with gel polish and design is mentioned as $63, which is considered typical. This suggests that Pendleton Nails offers competitive pricing compared to other nail salons in the area.
3. Good quality service: Many customers express satisfaction with the service and mention that the staff is friendly.
4. Regular customer base: One comment mentions that the customer plans to visit regularly, indicating that Pendleton Nails has a loyal customer base.
5. Convenience: Pendleton Nails is mentioned as the best place found around, implying that it is convenient for customers in the area.
Weaknesses:
1. Inconsistent quality: One customer mentions that their nails looked like a "sad experience overall." While the comment does not provide specific details, it suggests that the quality of service or nail work might be inconsistent.
2. Lack of clear price indications: A comment mentions that there are no clear price indications, leading to surprises each time a customer pays for services. This lack of transparency can cause dissatisfaction and trust issues among customers.
3. Unprofessional practices: One customer reports that their finger tips and cuticles peeled after the salon soaked their fingers in acetone to remove gel polish. This indicates unprofessional practices or improper technique, leading to negative experiences for customers.
4. Expensive services: Several comments mention high prices and customers feeling overcharged. One customer specifically notes paying $152 for a manicure and pedicure for herself and her granddaughter. This suggests that Pendleton Nails may have high pricing compared to other nail salons in the area.
5. Inconsistent service quality for different customers: One comment highlights a discrepancy in service quality between an adult customer and a teenager. While the adult customer received decent service, the teenager was scammed and overcharged, with unsatisfactory nail work. This inconsistency in service quality can negatively impact the salon's reputation and customer trust.
6. Lack of attention to detail: One customer mentions that their daughter's nails were not what she asked for, and the nail technician did not cut her cuticles properly with a full set. The customer also mentions that the polish job was sloppy, with no straight lines. These instances highlight a lack of attention to detail and overall lackluster nail work.
7. Negative reputation and dishonest practices: One customer strongly advises against going to Pendleton Nails, mentioning that people will be ripped off and the place is considered a town joke. Their daughter had a negative experience with overcharging and poor quality work, suggesting dishonest practices by the salon.
In conclusion, Pendleton Nails has strengths such as high customer satisfaction, competitive pricing, and a regular customer base. However, the salon also faces weaknesses such as inconsistent quality, lack of clear price indications, unprofessional practices, high prices, inconsistent service quality, lack of attention to detail, and a negative reputation due to perceived dishonest practices. These weaknesses should be addressed by the salon to improve customer satisfaction and loyalty.
Best TL Reviews
New in town and happy with the nails I got done today at Pendleton Nails. She made sure it was exactly what I wanted. And she kept me updated on the price. $63 which is typical for a full set with gel polish and design. I scheduled my fill and plan to visit regularly. ❤️
Hannah does such a wonderful job on my nails every time! Thank you!
This is what $81 nails look like from here. No intention of being rude about this place but would anyone pay $80 plus for work that looks like this??? Just a sad experience overall. I have had my kids nails done before at Fancy Nails in Walla Walla and they have done so much better for much less.
Friendly staff and good services, the only problem is that there are no clear price indications so you get a surprise everytime you pay for services.
Would not recommend this place. They soaked my fingers in acetone to remove gel polish! My finger tips and cuticles are now pealing! I have never had a nail salon do this! Unprofessional people
Told a price over the phone but when all done 152.00 for a manicure and pedicure for myself and my 5-year-old granddaughter. Within an hour she had her fingernail polish picked off
Best place that I have have found around, they never disappoint.
As an adult woman I wasn’t overcharged and had decent service not exceptional by any means didn’t even offer beater but I guess the best I can get in a small town why would they try any harder when you have hardly any other options??? My teenage daughter in town visiting however was sitting across the shop from me getting her nails done and she was scammed and overcharged. Her nails were not at all what she asked for and they didn’t even cut her cuticles with a full set they told her it was an extra fee which is absurd and she said ok thinking they would do it and they still didn’t and chargers her for it so she left with chewed up cuticles. One of her nails popped off a few days later and none of her color tips have a straight line they painted it and not well either. She walked away paying $84 with a tip for a sloppy job press on nails could have accomplished for less than $5 this place is a town joke and they people will rip you off in a heartbeat I wish I knew what they did before she paid and we left the shop I would have demanded answers for my daughter. Don’t go here unless you got money to throw away !
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Pendleton Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
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| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 05:00 PM |
| Sunday | 10:00 AM - 04:00 PM |
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